Was confused this stay as wanted to charge drinks and food to our room as we do at every other hotel.. when I asked I was declined and asked to leave a 500k deposit when they already had my credit card details. Then after dinner on second night we went to bed And was woken up by staff saying we had gone over our deposit and had to pay the difference in cash there and then. I'm not sure why they did this perhaps they have had issues in the past with customers charging to their room then not having the money to pay later but wasn't impressed.

Always bin a pleasure

Stayed in August 2025

The Gym was too small and without enough machines.

Pool and room. Location

Stayed in August 2025

I can understand the sound of religious prayers in the early morning, but there are many dogs barking wildly in the middle of the night. The street outside is too noisy, and there are all kinds of clinking sounds. The sound insulation effect is just so-so.

Good location，wonderful service and very friendly stuff. also, breakfast is good.

Stayed in August 2025

I selected the option for breakfast to be paid at the hotel for something around Rp. 57,000. The staff were adamant that breakfast costed Rp. 88,000 to be paid at the restaurant directly. I showed them my booking.com invoice, and they doubled down to insist that the price reflected on the booking.com platform is inaccurate and that I have to pay the full price... I gave up arguing with them because that was utter nonsense. There was also a chemical smell in one of our rooms. Neighbourhood dogs barking late at night and early in the morning.

The room was clean and comfortable and all amenities like the shower were working fabulously. Breakfast was decent - not mindblowing but pretty good

Stayed in July 2025

Unfortunately, the food was not particularly good.

Your staff were extremely polite, friendly and efficient.

Stayed in July 2025

breakfast

Stayed in July 2025

The staff at the reception can not give tourist directions of the few things to see in Mataram. The water of the pool was cold.

We spent only one night, it is close to the main road of Mataram. Hotel of high category considering the standards of the area. Possibility of swimming in a small pool.

Stayed in July 2025

Nice place Good food Central

Stayed in July 2025

We tried to have dinner here, but found it very disappointing. Our meals were tough and we couldn’t eat the chef specials. Fries by the pool were as expected for fries.

The staff are amazing and always helpful and attentive. Breakfast is fabulous every day as there’s so much variety. Love the fresh cooked omelette and crepes. The location is perfect for us when we are here on business.

Stayed in June 2025

-

Nice big bed and clean room. Nice employees and everything needed for a short stay. Breakfast offered lots of options and is of course a little touristy food.

Stayed in June 2025

There was a bump walking from the pool to the bar at the pool area, that bump tripped all of us three when we were walking to the bar.

The location was good and very close to the main street in Mataram. The staff was really helpful and helped us resolve a problem with reservation with a local travel agency. The breakfast was nice, with a bunch of selections of local Indonesian foods.

Stayed in May 2025

Pillows too high

Value for money

Stayed in May 2025

Nothing

Good facilities

Stayed in April 2025

Room isolation

Great location and helpful staff

Stayed in May 2025

Room isolation

Great location, clean, and comfortable

Stayed in May 2025

NA

Good facilities - gym, swimming pool Strategic location

Stayed in May 2025

It was a bit noisy in the passageways (other noisy guests chattering) even though they’re carpeted & heard a lot of clunking around noises from below but stopped by 12pm thank goodness.

We checked into a Suite room so it was lovely & spacious, big king bed, spacious clean bathroom with all the little extras, a lounge area & plenty of cupboards & shelving. We rec’d. a fresh fruit platter on the house which was a nice touch 🙏🏽 Buffet breakfast included was diverse & fresh & easy to access. All the staff were gracious, helpful & pleasant to speak with 🙏🏽 We will definitely check into this hotel another time. Thankyou

Stayed in May 2025

Nothing to say

Nice place, good facilities

Stayed in May 2025

We had 1 night stay cause of the transit, but we have long-night cause of the noisy from behind the place..

The location in the central

Stayed in April 2025

Amazing breakfast. Lovely clean comfy cosy room and nice pool area to chill

Stayed in April 2025

Great location and quite up market I splurged and got a 1 bedroom suite for just under $100 Australian but similar back home would be around the $300-400 Mark so don't mind 😀

Stayed in April 2025

Outside noise- dogs barking.

Close to where I needed to be. Good price. Restaurant. Breakfast.

Stayed in April 2025

The facilities were great. Breakfast was delicious and all of the staff were friendly and helpful. Great location. This is not the hotel’s fault, but unfortunately the guests’ young children next door were very noisy and I could hear them late at night- my only negative from my stay.

Stayed in April 2025

TV did not operate properly after first day. Many channels disappeared. Gym needs better weights or equipment.

Mostly quiet, perfectly located in Lombok to most restaurants and shopping. Hotel restaurants has excellent food and staff is very friendly/helpful.

Stayed in April 2025