Reviews of Askarasena Ubud
Jalan Monkey Forest No.5, 80571 Ubud, Indonesia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIts not clean
Not clean Staff doesnt speak english Shower was not working
Dear Sarah, Thank you for your feedback and for staying with us at Askarasena Ubud. We’re truly sorry to hear about the cleanliness and maintenance issues you experienced, as well as the language barrier with our staff. This is not the experience we want for our guests. Your comments are very valuable, and we will work on improving our cleaning standards, facilities, and communication to serve our guests better. We appreciate your input and hope to have the chance to welcome you again in the future with a much more comfortable stay. With Kind Regards, Askarasena Ubud
Dear Sarah, Thank you for your feedback and for staying with us at Askarasena Ubud. We’re truly sorry to hear about the cleanliness and maintenance issues you experienced, as well as the language barrier with our staff. This is not the exp… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewUnfortunately nothing we couldn’t stay for more than one night!!
Incorrectly represented, no wardrobe for clothes, no drinking water, kettle, no locks on the door unrepresented location. Unsafe power points. We would like a refund we were staying with Cheryl and Paul Major and they have had no response yet about a refund.
Dear Tracy, Thank you for taking the time to share your feedback and experience. We are truly sorry to hear that your experience did not meet your expectations. At Askarasena Ubud, we strive to provide exceptional service and a memorable stay for all our guests. We regret that we fell short in this instance. Your comments are valuable to us, and we will address the issues you mentioned with our team to ensure improvements are made. Please accept our sincere apologies for any inconvenience you experienced. We would appreciate the opportunity to discuss your concerns further and make things right. If you’re open to it, please contact us directly. Thank you once again for bringing this to our attention. We hope to have the chance to welcome you back and provide you with a better experience you deserve. With Kind Regards, Askarasena Ubud
Dear Tracy, Thank you for taking the time to share your feedback and experience. We are truly sorry to hear that your experience did not meet your expectations. At Askarasena Ubud, we strive to provide exceptional service and a memorable … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewWe had WiFi - this wasn’t advertised and we weren’t told about it on arrival but when we closed the doors to our room it was on the back. It had aircon - albeit you couldn’t adjust the temperature!
Location was shocking No parking despite it being advertised No coffee/tea making facilities No water to purchase Rooms were secured with a padlock Bathroom tap was more than loose! Showers wasn’t even tiled No wardrobe / no drawers One towel each Limited assistance with luggage There is so much more I could say ….
Dear Cheryl, Thank you for taking the time to share your feedback and experience. We are truly sorry to hear that your experience did not meet your expectations. At Askarasena Ubud, we strive to provide exceptional service and a memorable stay for all our guests. We regret that we fell short in this instance. Your comments are valuable to us, and we will address the issues you mentioned with our team to ensure improvements are made. Please accept our sincere apologies for any inconvenience you experienced. We would appreciate the opportunity to discuss your concerns further and make things right. If you’re open to it, please contact us directly. Thank you once again for bringing this to our attention. We hope to have the chance to welcome you back and provide you with a better experience you deserve. With Kind Regards, Askarasena Ubud
Dear Cheryl, Thank you for taking the time to share your feedback and experience. We are truly sorry to hear that your experience did not meet your expectations. At Askarasena Ubud, we strive to provide exceptional service and a memorable … Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe location was perfect, right in the centre but down a few alley ways with markets down them which was perfect for shopping and also had a mini mart! There was 2 exits so you can skip very busy turning traffic. Staff were extremely welcoming and helpful!!!
The doors don't close that nicely although they never opened as you padlock them, the shower being a mid mounted shower wasn't ideal for showering buy not really an issue.
Dear Matthew, Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay. Our team is dedicated to ensuring that every guest feels welcomed and happy during the stay. We truly appreciate your kind words and feedback, and we look forward to welcoming you back in the near future! With Kind Regards, Askarasena Ubud
Dear Matthew, Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay. Our team is dedicated to ensuring that every guest feels welcomed and happy during the stay. We tru… Show more
Reviewed: 25 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewPLEASE AVOID - it was so bad, probably the worst place I have ever been (I never complain about anything) it smelt horrid, was dusty and there were ants and flies everywhere, I felt sick staying there, also it does not look like the pictures, it is so small. The staff were not helpful at all and didn’t communicate with me properly, when I complained about the room they just said they are sorry and to request a refund on booking.com which they then declined. HORRIBLE EXPERIENCE, NEVER EVER AGAIN.
Dear Abigail, Thank you for taking the time to share your feedback and experience. We are truly sorry to hear that your experience did not meet your expectations. At Padi Bali Retreat, we strive to provide exceptional service and a memorable stay for all our guests. We regret that we fell short in this instance. Your comments are valuable to us, and we will address the issues you mentioned with our team to ensure improvements are made. Please accept our sincere apologies for any inconvenience you experienced. We would appreciate the opportunity to discuss your concerns further and make things right. If you’re open to it, please contact us directly. Thank you once again for bringing this to our attention. We hope to have the chance to welcome you back and provide you with a better experience you deserve. With Kind Regards, Askarasena Ubud
Dear Abigail, Thank you for taking the time to share your feedback and experience. We are truly sorry to hear that your experience did not meet your expectations. At Padi Bali Retreat, we strive to provide exceptional service and a memorab… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewthe price! it was very cheap and I just needed a place to sleep. And that's all it was. very basic setup a bed a towel a very noisy fan and a very bad maintained AC. again can't expect more for 250.000 idr a night 😉.
The bathroom it's clear it doesn't get cleaned. hairs were still sticking on the tap and leftover parts from razor s in the corner. I didn't even try to use the shower as I knew it wasn't going to give me a clean experience after. So I don't know if it runs hot water. Anyway as I mentioned it was cheap and I needed a convenient place to sleep in the center of Ubud and that's what I got!
Dear Ayesha, Thank you for taking the time to share your feedback. We’re glad the location and price suited your needs during your stay in Ubud. We sincerely apologize for the cleanliness issues you encountered. This is certainly not the standard we aim to provide, and we’re already addressing this with our housekeeping team to ensure it doesn’t happen again. We also appreciate your notes on the AC and fan, we’ll have our maintenance team look into it immediately. Thank you again for staying with us. Your comments help us improve, and we hope to offer you a better experience if you visit Ubud again in the future. With Kind Regards, Askarasena Ubud
Dear Ayesha, Thank you for taking the time to share your feedback. We’re glad the location and price suited your needs during your stay in Ubud. We sincerely apologize for the cleanliness issues you encountered. This is certainly not the … Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewthe location of the propery was really nice and easy to get to, close to the main road of Ubud and the staff is very nice and helping
The beds were'nt comfortable at all, the rooms were a little bit dirty and the air conditioning makes horrible noises at night. the showers weren't so good as well
Dear Shaked, Thank you for taking the time to share your experience. We're happy to hear you appreciated our location and found our staff helpful and friendly, that means a lot to us. We’re truly sorry to hear that the comfort of the beds, room cleanliness, and the air conditioning affected your stay. We also apologize for the condition of the shower. Please know we’re taking your comments seriously and have already started addressing these issues with our housekeeping and maintenance teams to improve the experience for future guests. We appreciate your feedback, it helps us grow and we hope to welcome you back with a better experience next time. With Kind Regards, Askarasena Ubud
Dear Shaked, Thank you for taking the time to share your experience. We're happy to hear you appreciated our location and found our staff helpful and friendly, that means a lot to us. We’re truly sorry to hear that the comfort of the … Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe location and price was excellent, very nice swimming pool and room.
Dear Wybe, Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay. Our team is dedicated to ensuring that every guest feels welcomed and happy during the stay. We truly appreciate your kind words and feedback, and we look forward to welcoming you back in the near future! With Kind Regards, Askarasena Ubud
Dear Wybe, Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay. Our team is dedicated to ensuring that every guest feels welcomed and happy during the stay. We truly … Show more
Reviewed: 10 April 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewPeople were nice and beds comfortable!
Aircon works bad, bathroom door didn’t close and a bad smell came into the room from the bathroom.
Dear Luca, Thank you for sharing your feedback about your stay at Askarasena Ubud. We’re glad to hear that you found our team welcoming and the beds comfortable. We sincerely apologize for the issues you experienced with the air conditioning, bathroom door, and any unpleasant odor. Your comments are very valuable to us, and we are already addressing these concerns to improve our guest experience. We truly appreciate your visit and hope to have the opportunity to welcome you again in the future for a much-improved stay. With Kind Regards, Askarasena Ubud
Dear Luca, Thank you for sharing your feedback about your stay at Askarasena Ubud. We’re glad to hear that you found our team welcoming and the beds comfortable. We sincerely apologize for the issues you experienced with the air condition… Show more