Reviews of Ascott Sudirman Jakarta 5 stars
Jl. Prof. Dr. Satrio Kav. 11, Jakarta, 12930 Jakarta, Indonesia
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewAll Staff The guest service who assist me was Ms. Desiree
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Dear Guest, Greetings from Ascott Sudirman Jakarta. We were delighted to learn that overall, you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your wonderful feedback will be shared with our team for more commitment to delivering good service, especially to Desiree (Guest Service). It is always pleasant to have compliments which will surely motivate and make our team proud. Should you require any further assistance please do not hesitate to contact us. Thank you and regards, Aulia Nurwicaksono Room Division Manager
Dear Guest, Greetings from Ascott Sudirman Jakarta. We were delighted to learn that overall, you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your wonderful feedback will … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewSize of the room and bathroom are spacious.
Dear Renalda, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Dear Renalda, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewGood location
Very aged, not well looked after. Staff not very friendly, professional But not friendly. Rugs in apartment were all stained, sofa had rips and marks. Place needs renovated.
Dear Gordon, Thank you for sharing your feedback regarding your recent stay at Ascott Sudirman Jakarta. We regret to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of the apartment and the service you encountered. Rest assured, your comments regarding the furnishings and overall upkeep of the property have been taken seriously, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made promptly. We also value your feedback about our team’s demeanor and professionalism. While we strive to provide a warm and welcoming atmosphere, it seems we fell short in your case. We will reinforce our service training to ensure a more personable and guest-focused approach in the future. Thank you once again for your candid feedback. It is through input like yours that we can identify areas for improvement. Should you decide to visit us again, we would love the opportunity to provide you with an enhanced experience. Warm regards, Aulia Nurwicaksono Guest Service Manager
Dear Gordon, Thank you for sharing your feedback regarding your recent stay at Ascott Sudirman Jakarta. We regret to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience cause… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewEvery body was so kind
It was so late to check in, I had to wait for 1.5 hr, till 4 pm but other than that everything was swell.
Dear Luh Gede Saraswati, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. We will also ensure take further action regarding your feedback about late check in issue to our related department. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Dear Luh Gede Saraswati, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in December 2024
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 1 February 2025 · Stayed in December 2024
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in December 2024
Verified review