Reviews of ARTOTEL Sanur Bali 4 stars
Jl. Kusuma Sari No.1, 80277 Sanur, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAbsolutely EVERYTHING!! Clean clean and comfortable beds!! Incredible staff!!! A divine rooftop pool!! Cocktails so delicious too!! Amenities 10/10
Nothing!! Everything was amazing
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLovely staff and comfortable room. Enjoyed the pool area and breakfast was really good.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewGreat location Great breakfast Loved the pool
Nothing
Dear Libby, Thank you for your kind words! We’re so glad you loved our location, breakfast, and the pool. We look forward to welcoming you back soon. We HeART You, Asst Room Division Manager
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewExcellent rooms, great rooftop pool and bar, very good breakfast. Great location close to beach and restaurants.
The breakfast coffee could be better!
Dear John, Thank you for your lovely review! We’re delighted to hear you enjoyed our comfortable rooms, rooftop pool and bar, delicious breakfast, and convenient location close to the beach and restaurants. We also appreciate your feedback about the breakfast coffee—it’s valuable input and we’ll certainly look into improving it. We look forward to welcoming you back to ARTOTEL Sanur soon! We HeART You, Asst Room Division Manager
Dear John, Thank you for your lovely review! We’re delighted to hear you enjoyed our comfortable rooms, rooftop pool and bar, delicious breakfast, and convenient location close to the beach and restaurants. We also appreciate your feedback… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, staff, close to beach, boardwalk, restaurants & shopping. Hotel was great design, room layout & we loved the artwork. Best breakfast selection and so tasty. Spa & roof top pool. Bars with views. Loved it all.
Nothing, it was all good. Could have more pool lounges
Dear Susan, Thank you so much for your wonderful feedback! We’re delighted you enjoyed our design, artwork, breakfast selection, spa, rooftop pool, and the great location close to the beach and restaurants. It’s also great to know our team helped make your stay memorable. We appreciate your note about pool loungers and will certainly take it into consideration for future improvements. Looking forward to welcoming you back for another great stay! We HeART You, Asst Room Division Manager
Dear Susan, Thank you so much for your wonderful feedback! We’re delighted you enjoyed our design, artwork, breakfast selection, spa, rooftop pool, and the great location close to the beach and restaurants. It’s also great to know our team… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewAbsolutely loved the room and all the services. The staff was super friendly, good breakfast spread. My husband and I also appreciated how attentive the staff was at breakfast, despite it always being really busy.
I wish the bottles of water in the room were at least 500 ml. 350 ml bottles barely allow for two full cups of coffee and an extra glass of water.
Dear Atulita, Thank you for sharing your experience with us. We’re thrilled to know you loved the room, our services, and especially the warm attentiveness of our team during breakfast — your kind words will surely motivate them. We also appreciate your constructive feedback regarding the bottled water size in the room. Your input is valuable, and we will review this with our team to improve our guest experience further. We hope to welcome you and your husband back again soon for another enjoyable stay. We HeART You, Asst Room Division Manager
Dear Atulita, Thank you for sharing your experience with us. We’re thrilled to know you loved the room, our services, and especially the warm attentiveness of our team during breakfast — your kind words will surely motivate them. We also … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location Fantastic staff
Not enough pool chairs
Dear Stephen, Thank you for sharing your feedback and appreciated your comment pertaining the great location & staff services, we happy to hear that. Furthermore, sorry for the limited pool chair as this was setup considering our pool area size and to ensure the guest comfort. But, thank you for your concern on this and will do our best to evaluate. We HeART You, Dayu
Dear Stephen, Thank you for sharing your feedback and appreciated your comment pertaining the great location & staff services, we happy to hear that. Furthermore, sorry for the limited pool chair as this was setup considering our pool … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe service was great with staff going the extra mile to make our stay enjoyable.
The art made you feel like you were staying in a gallery.
Dear Styfan, Thank you for your kind words. We’re so glad to know you enjoyed the service from our team and the unique art concept throughout the hotel. It’s wonderful to hear it made your stay feel special. We hope to welcome you back again soon! We HeART You, Asst Room Division Manager
Dear Styfan, Thank you for your kind words. We’re so glad to know you enjoyed the service from our team and the unique art concept throughout the hotel. It’s wonderful to hear it made your stay feel special. We hope to welcome you back aga… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewlocation, modern room
few towels only
Dear Michael, Thank you for reviewing us and looking forward for your future visit. We HeART You, Dayu
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe hotel is wonderful, very comfortable beds, the pool is lovely and the location is great to walk to the beach and restaurants, shops etc.
I personally found it to noisy for me. I found it hard to sleep and also found the music in every area too much. The food was quite average but there are so many beautiful places to eat close by. Great location close to all you could want.
Dear Kelly, Thank you for sharing your feedback and for highlighting the comfort of our beds, the lovely pool, and our convenient location near the beach, restaurants, and shops. We’re sorry to hear that the noise levels and music volume did not meet your expectations, and we appreciate you bringing this to our attention. Your comments will be shared with our team as we review ways to create a more relaxing atmosphere for our guests. We’re glad you enjoyed exploring the nearby dining options, and we hope to have the opportunity to welcome you back for a more restful stay in the future. We HeART You, Asst Room Division Manager
Dear Kelly, Thank you for sharing your feedback and for highlighting the comfort of our beds, the lovely pool, and our convenient location near the beach, restaurants, and shops. We’re sorry to hear that the noise levels and music volume … Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIt’s a nice hotel with affordable price. Good vibe and close to the beach (3 minutes walk). The room is clean. The staff are very helpful.
Breakfast could be better. But not bad.
Dear Armornsri, We are delighted to learn that you have a wonderful experience with us recently and definitely this will help us as we strive to continuously improve the quality of our product and service. However, appreciated much your feedback pertaining breakfast situation. Apologize us for still not being able to meet your expectation on this. It has been our pleasure serving you, we hope to have another opportunity to welcoming you back in Bali in the near future. We HeART You, Dayu
Dear Armornsri, We are delighted to learn that you have a wonderful experience with us recently and definitely this will help us as we strive to continuously improve the quality of our product and service. However, appreciated much your fe… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewRooftop pool and bar was lovely Staff were very helpful and friendly Breakfast was delicious Beautiful spa treatments
All amazing
Dear Deborah, Dear Deborah, Thank you for reviewing us and looking forward to welcoming you back in the future. We HeART You, Dayu
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewRoom is very clean and stylish - there’s a small balcony with racks to hang dry your towels, swimsuits etc. Breakfast is GREAT with a very wide variety of options. The staffs are very friendly and helpful. Wifi is fast and reliable. There’s parking space right outside the hotel lobby. Good location too, easy access to the bypass to Ubud or the airport.
Dear Jessica, Dear Deborah, Thank you for reviewing us and looking forward to welcoming you back in the future. We HeART You, Dayu
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe buffet, the staff, the pool and the room
The room wasn't ready when we arrive.
Dear Alexandra, Thank you for sharing your feedback and happy to hear that you had an enjoyable stay. Furthermore, apologize us for the unpleasant experiences towards the delayed room upon check in, our check in time starts from 2PM and apparently we are facing full occupancy. Therefore, please do understand that room preparation may takes time. However, we appreciated much your concern and will do improvement on this. Surely, we looking forward for your future visit. We HeART You, Dayu
Dear Alexandra, Thank you for sharing your feedback and happy to hear that you had an enjoyable stay. Furthermore, apologize us for the unpleasant experiences towards the delayed room upon check in, our check in time starts from 2PM and ap… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewAbsolutely loved our stay. Comfortable rooms. Staff were amazing. Restaurant was excellent, delicious food excellent service.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewFood
Dear Kirsty, Thank you for reviewing us and looking forward for your future visit. We HeART You, Dayu