Reviews of Sunday Hotel Arshika Sunset Road 4 stars

Bad service booking. Com

My room cancelled need refund

From the moment I entered the room, I felt a good energy. Everything was very clean, well organized and with a pleasant smell in the air. The bed is extremely comfortable, the room is quiet and ideal for a real rest. The decor is simple, but tastefully done, and the details show care for the guest. The natural light in the morning was a bonus I hadn't expected. I would recommend it without hesitation - it was an excellent experience.

Price

Smell of the room

Location

Bath room cleanliness was ok but not super good

We stayed at Sunday Hotel Arshika Sunset Road during our visit to Bali and were drawn to it due to its 4-star rating and convenient location in Seminyak. However, our experience did not quite meet expectations. The biggest letdown was that the hotel is currently undergoing major renovations, which was not disclosed at the time of booking. This affected several aspects of our stay and is something that should have been clearly mentioned upfront. Because of the ongoing renovations, it felt like some facilities were neglected. We stayed in a Level 1 room with direct pool access, which was a plus, but the bathroom was in poor condition. The shower cubicle was covered in black and grey mold on the tiles and grout, and became dangerously slippery when wet—our toddler actually slipped but thankfully wasn't injured. The bathroom had a persistent unpleasant smell, the silicone around the vanity was moldy, the toilet mat was dirty and never replaced during our stay, and one of the complimentary toothbrush boxes was empty. While the housekeeping team did a good job making the bed, the bathroom was clearly overlooked each day. On the first day, we requested new bedding due to a spill and waited over 40 minutes with no response. We had to follow up in person at the reception before it was finally addressed. Additionally, two of the three towels provided had stains—something quite unacceptable for a 4-star property. We had also paid for a buffet breakfast but were instead given burgers and fries from an external restaurant as the hotel’s restaurant was closed for renovation—again, not communicated in advance. Although we secured a good rate via Booking.com, the lack of transparency regarding the renovations was disappointing. The photos online gave an impression of a more polished and luxurious space, which didn’t match the reality. I hope the ongoing renovations will significantly improve the hotel in the future.

The hotel was under major renovation, which wasn’t disclosed at the time of booking. As a result, several facilities were poorly maintained—our bathroom had mould in the shower and around the vanity, towels were stained, and the toilet mat wasn’t changed throughout our stay. The buffet breakfast we paid for was replaced with burgers and fries from a third-party vendor due to the restaurant being closed. Overall, the lack of transparency and cleanliness was disappointing for a 4-star hotel.

size of the room

wifi