There are not many restaurant options and convenient stores nearby. Need to walk to main streets.

Nice and clean, close to city center but located at a quite street. The staffs are very friendly.

Stayed in November 2024

Breakfast options were not too many. Lots of the bread options were not fresh. Need improvement with the menu.

The location was great. Close to lots of places that we wanted to visit. Value for money and allow us to check in early.

Stayed in January 2025

No aircon in the hall ways!

Location, the new renovated rooms after I complained of the dirty old room they tried to give me

Stayed in October 2024

The lobby is crowded. It would be excellent if they make it bigger

It’s clean and new furniture. Good location

Stayed in October 2024

Strategic area next to city landmark

Stayed in September 2024

No swimming pool. There was only 1 spa therapist, and she only willing to handle 1 customer at the time we want to book the service.

Room were clean and spacious. The location near to city center, you can go to some of the city attraction by foot if you prefer.

Stayed in September 2024

There were no shampoos or other shower products.

The breakfast is good.

Stayed in September 2024

Few stains in the cot mattress, and the bedding linens, but i’m sure it was clean just not properly removed. no hairdryer in the bathroom

Prime location, clean room, delicious breakfast and friendly staffs. The hotel provided us with baby cot which was in a great size for my 18mo daughter

Stayed in August 2024

Clean l. Good location.

Stayed in August 2024

Gym

The property is well located and the staff is nice. I would recommend to have better cleaning of the bathroom and the gym can be improved. All in all it was a good value for money.

Stayed in August 2024

there isn't soap handle at the shower room. therefore we only put our body shower at the floor.

location is good, staffs are friendly, and helpful

Stayed in April 2024

Parts of the hotel felt a little old / aged. The towels in our room were a bit worn and brown. The edges of the towel were frayed. In my daughters' room, there was no hot water even after they asked for help. There was a slight divot at the floor of the lift, that was used to go up to our rooms. All these little things should be looked into.

Location, location, location. It was excellent. We loved that the hotel was close to Hokky, the Komugi Bakery and Tunjungan Plaza. Generally, the staff was great. Overall, in terms of the conditions, the hotel was fine. We appreciated that fact that the hotel staff help us secure our luggage that we had inadvertently left behind for our taxi driver to pick up to the airport. Thank you.

Stayed in February 2024

The bed sheets and the duvet were kinda old and were not properly ironed.

The friendly and helpful staffs was beyond my expectation. Flawless check in process. Room was ok

Stayed in February 2024

Good service Big bedroom Clean Comfortable bed Good installation Good shower

Stayed in February 2024

The squeaking sound of the bathroom door when it hits the floor

The location, the spaciousness of the room, the hospitality if the staff and various foods of Nusantara,they re all delicious ! Nearby the hotel there s a supermarket,easy to be reached by walkin and there s also Tugu Bambu Runcing as one of the city landmark.

Stayed in February 2024

Room was dirty in some places and bathroom not well maintained

Friendly smiling staff, location and breakfast buffet

Stayed in January 2024

The bathroom was clean enough however could do with some work; there was mould visible in the bathroom grout in the shower and a fair amount of discolouration around the sink. Nothing major, but not quite the 4-star standard it purports to be. Note additionally that there’s a 200k rp deposit that is paid (and later returned) during check in and check out.

Centrally located, friendly and helpful staff. This was lovely choice to spend some downtime between travels, with AC, television and WiFi working well. Excellent blackout curtains too, I might add. Walkable to nearby shopping malls.

Stayed in January 2024

Pillow is smelly, pillow case is broken.

Good location, walking distance to Tunjungan St. Hotel staff is nice.

Stayed in January 2024

Room was a bit warm even with the air-conditioning running.

Room was spacious. Bed was comfortable. Location of hotel is 15min walk to tunjungan plaza.

Stayed in October 2023

Towels were greyish.

The only hotel that I could find that could provide family room with 3 single beds. Room is spacious. Not far from Gubeng train stasiun, around 10 minutes. Breakfast was good, lots of variety. Bakso Malang Cak Man and Cwi Mie are walking distant from the hotel.

Stayed in October 2023

Nil

The staff are very friendly and helpful.

Stayed in September 2023

The hotel management need to look into food quality during morning breakfast... Food evaluate 3 / 10

E room is rather bigger than other hotel with that price

Stayed in September 2023

Laundry needs to be renewed, most of the towels were gray

Stayed in September 2023

Towels need to be renewed, most of them are grey instead of white

Stayed in September 2023