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Central location on pest side of Budapest. 20 mins drive to historical landmarks and tourist sites. Member lounge has great snacks and drinks collection if you are staying at the top floor. Also, there’s an entry to the adjacent mall from within the hotel which is super convenient for shopping.

Stayed in August 2025

Great location right next to the Westend mall and M3 metro. The staff is very nice and helping. Enjoyed the breakfast very much. Thank you!

Stayed in August 2025

N/A

Good location, connected to the mall, cleanliness of the room, attentiveness of the staff.

Stayed in August 2025

Everything

All ok

Stayed in August 2025

The outside windows weren’t clean and a minor issue with demagnetization of room cards

Breakfast and room. Also welcome treats

Stayed in August 2025

The reception staff was kinda unhelpful and confused. The area surrounding the hotel was not the best with beggars and sketchy characters. The price/quality ratio did not live up to the hype of a Crowne Plaza place.

Location is good, next to the train station and tram. This comes with some sketchy characters like any other big train station. Staff looked a bit lost at the reception, but they were lovely and helpful during breakfast. Breakfast was great with a wide variety of choices. The room was on the small size for a group of 4, but it did the job for sleeping a night. Bonus for the underground parking at 7000 HUF a day.

Stayed in August 2025

The staff was highly accommodating the location as well as facilities of the hotel are excellent. Will come again!

Stayed in August 2025

All ok

Location breakfast and helpful reception staff Room was clean and big size 👌

Stayed in August 2025

Located about 30 min walk from the center

Amazing hotel Great breakfast

Stayed in August 2025

The location was very good and made it easy to explore the city. The staff were friendly and provided excellent service, and the breakfast was exceptional, making our stay even better. The room was large and the beds were very comfortable.

Stayed in August 2025

We stayed at this hotel for Formula 1 and had a truly exceptional experience thanks to the incredible service. From the moment we arrived, the staff went above and beyond to make us feel welcome and valued. Every request we made was met with a “yes” and handled promptly, no hesitation, no excuses. Their responsiveness and genuine care made all the difference and turned our visit into a memorable experience. We were especially impressed with the front desk team, who were consistently friendly and efficient, making check-in and every interaction seamless. A special thanks to Jason at the bar, whose warm hospitality and attentive service really stood out and added a personal touch to our stay. The hotel also made the best effort to assist us with last-minute transportation to and from the circuit, which was a huge help during the busy Formula 1 period. It’s rare to find a team so dedicated to ensuring guests feel comfortable and appreciated throughout their stay. We couldn’t have asked for better hospitality and will definitely return!

Stayed in August 2025

All is new and clean

Stayed in June 2025

Very friendly staff

Stayed in August 2025

Awesome breakfast. Clean big rooms. Perfect stay.

Stayed in August 2025

Breakfast felt a bit limited considering we had already paid extra for it during booking. While we did receive breakfast, the selection was bit small. Some items, like different egg options, were only available at an additional cost through the à la carte menu, which didn’t feel justified given the prepayment.

Beautiful, well-designed room in a very central location. The suite was spacious, clean, and perfect for a comfortable city stay.

Stayed in July 2025

Front desk was very helpful in answering questions about Budapest

Stayed in June 2025

Now, in the interest of fairness, and because no review is complete without a touch of realism - I must mention that our room faced what I can only assume is one of Budapest’s most beloved speed-testing corridors: a major road that transforms nightly into a makeshift Formula 1 circuit for local taxi drivers. The 2 AM Grand Prix was not on the brochure, but it came free with the view. That said, this is not the hotel’s fault, just ask for a room which does not face “Váci út”, as mentioned the staff is extremely helpful and I am sure they will accommodate your needs for silence. Speaking of local colour however, allow me to briefly warn future travellers about the underpass at Nyugati Pályaudvar - the nearest major metro station. Describing it as “gritty” would be a disservice to actual grit. It’s more of a sensory experience: a heady cocktail of four-day-old urine, lost hopes, and the lingering spectres of long-defunct shops. Unless you’re taking the metro, or you have a fondness for urban decay and the scent of despair, I’d strongly suggest taking the slightly longer above-ground route. Yes, it’s a few steps more, and definitely hotter in July, but it doesn’t smell like a cursed public toilet, you’ve been warned. Again, none of this is within the hotel’s control, and is definitely no reason to pick a different hotel, but it is good to know, so consider yourself warned.

From the moment we stepped into the hotel, it became abundantly clear that friendliness is not just a corporate value here - it’s practically a way of life, a nice level up from the outside world. Whether at reception, in the restaurant, or through room service, the staff consistently delivered the kind of cheerful helpfulness and it worked: we felt genuinely welcomed, whatever we asked for it was instantly delivered. Thanks Robi, Betti, Lajos, Patrik and everyone else whose name I can't remember, but regardless made our stay a fantastic one. The location? The hotel is seamlessly integrated into WestEnd City Center, one of Budapest’s flagship malls. It’s not “close to the shops” - it is the shop, literally a door away. You can go from elevator to shop to impulse purchase without ever feeling the 35 degrees outside. Practical? Extremely. Dangerous to your credit card? Definitely. Breakfast deserves its own paragraph. A splendidly abundant buffet offers something for everyone, whether you're a croissant + latte macchiato minimalist or a five-plate maximalist - while the kitchen staff whip up fresh, hot options to order. Everything was tasty, well-prepared, and generously replenished, so there was no need to wrestle a stranger for the last sausage. Upon entering our room, we were delighted to discover a complimentary bottle of traditional Hungarian red wine and a handwritten welcome note, the kind of old-fashioned, personal touch that feels increasingly rare and makes one briefly nostalgic for a time when hospitality meant actual hospitality. Needless to say, both the wine and the sentiment were very much appreciated. The room itself was spacious, spotless, and thoughtfully arranged, with a large bed + sofa that were genuinely comfortable (as opposed to “hotel comfortable"). Most importantly, and this cannot be overstated, the air conditioning worked. During the unforgiving July heatwave, this was nothing short of life-saving.

Stayed in July 2025

Extremely convenient to the metro and bus. All of the reception staff were very helpful and friendly. We appreciated the warmth of Flora, the breakfast hostess and server. Everyone spoke excellent English. Comfortable rooms. Good showers. A bonus is that the mall can be accessed through a rear door!

Stayed in July 2025

We liked it all.

Great location - quiet yet close to transportation and sights. Very comfortable, spacious room. Excellent bathroom - both tub and separate shower.

Stayed in June 2025

The location was excellent, walking distance to the Parliament House and other attractions. Next to a large shopping centre. Outstanding service from hotel staff, really lovely and warm. Hotel room was excellent. The breakfast was superb. Thank you.

Stayed in June 2025

Can't think of anything

The front desk staff were very helpful

Stayed in June 2025

The size of the room is not what I expected, too tiny. Also no swimming pool or spa in the premises of the hotel.

The male staff at the reception on our arrival and the host welcoming guests at the breakfast were absolutely amazing! Professional, polite and always willing to help. Customer service was really good, also if you need to print out you can use the printer next to the reception. The location was quite convenient, walking distance from the Parliament and the river.

Stayed in June 2025

Has no swimming pool

Very good location clean rooms high speed internet very good breakfast and friendly staff

Stayed in June 2025

A PLACE WHERE TWO LARGE SUITCASES COULD BE OPEN AT ARRIVEL

everything is OK

Stayed in May 2025