Reviews of Radisson Collection Hotel, Basilica Budapest 5 stars
1051 Budapest, SZENT ISTVAN TER 13-14, Hungary
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewProperty is brand new, in a fantastic location and very clean with lovely furnishings.
1) shower flooded the bathroom whenever it was used. 2) hardwood flooring meant it was very noisy in the morning when rooms were being cleaned 3) we went in July when it was very new. It felt like some of the staff didn't have a clue about the hotel. This meant the breakfast was missing food (one day no cereals had been put out), and our request for a twin room (which had been confirmed in advance) had been forgotten about.
Dear Catherine, Thank you for your review. We do apologize for the inconvenience what you have experieneced in the room and we forwarded your comments to our maintenance team therefore we can make sure it will not happen again. In regards with the breakfast we spoke to our F&B Manager and we always try to improve that area in our property based on the feedbacks. We hope we can welcome you back in the future and make your stay! Warm regards, Károly Bence Szálas
Dear Catherine, Thank you for your review. We do apologize for the inconvenience what you have experieneced in the room and we forwarded your comments to our maintenance team therefore we can make sure it will not happen again. In regards … Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewNice new hotel, fits into our Radisson experiences.
Dear almakorte, Thank you for your kind words and for taking the time to share your experience with us! We're delighted to hear that our hotel lived up to your expectations and fit seamlessly into your Radisson experiences. It’s always our goal to provide a consistent and memorable stay for all our guests. We look forward to welcoming you back on your next visit! Warm regards, Adam Zakharides
Dear almakorte, Thank you for your kind words and for taking the time to share your experience with us! We're delighted to hear that our hotel lived up to your expectations and fit seamlessly into your Radisson experiences. It’s alway… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewAmazing location Amazing view Amazing staff
Non
Dear Assaf, Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the location, the view, and most importantly, our amazing team. Your kind words mean a lot to us and will certainly be shared with the staff. We hope to have the pleasure of welcoming you back again soon! Warm regards, Adam Zakharides
Dear Assaf, Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the location, the view, and most importantly, our amazing team. Your kind words mean a lot to us and will certainly be shared with the staff.… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewSuperb location, very large and clean room. Very friendly and helpful staff
Nothing
Dear Kit, Thank you for your kind review! We're so pleased to hear you enjoyed our superb location, spacious and clean rooms, and that our team made a positive impression. Your feedback is truly appreciated and motivates us to continue delivering excellent service. We hope to welcome you back again soon! Warm regards, Adam Z
Dear Kit, Thank you for your kind review! We're so pleased to hear you enjoyed our superb location, spacious and clean rooms, and that our team made a positive impression. Your feedback is truly appreciated and motivates us to continue… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewDefinitely what you would expect from a 5-star hotel - cleanliness; quality of building finishings and decorations; the right amount of luxury (without being too much in your face); staff attitude; quality of furniture, bed linen and toiletries; etc. It was my first time in a Radisson and it totally matched my expectations and my mental image I had previously developed about this brand.
There were a few minor details, which I can't ignore, though. The breakfast selection was conservative, to put it nicely. It was decent, don't get me wrong; we were able to leave the table very content every morning. However, I went there expecting to be surprised, but I was not in the end. The shower cabin - one had to be really careful not to flood the remainder of the bathroom through the gap between the door and the floor. The slope of the floor was not done properly, so the water would naturally flow towards the edge of the cabin rather than the drain.
Dear Andreinic, Thank you so much for taking the time to share your detailed feedback following your recent stay with us. We’re truly delighted to hear that your first experience with Radisson met your expectations and matched the image you had of our brand — especially in terms of cleanliness, comfort, service, and overall ambiance. Your kind words about our team and facilities are greatly appreciated. We also thank you for your constructive comments regarding the breakfast selection and the shower cabin. Guest feedback is invaluable to us as it allows us to continuously improve. We're pleased to let you know that the issue with the shower drainage has already been identified and is currently being addressed. We are confident this will be fully resolved ahead of your next visit, so it won’t be a concern going forward. We genuinely hope to welcome you back in the near future and provide an even more seamless and memorable stay. Warm regards, The Budapest Collection Team
Dear Andreinic, Thank you so much for taking the time to share your detailed feedback following your recent stay with us. We’re truly delighted to hear that your first experience with Radisson met your expectations and matched the image y… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewBeautiful Hotel, very clean and elegant Will be back for sure, Budapest its such a charming city.
Dear Adrian, Thank you for your wonderful feedback! We're so glad to hear you found our hotel beautiful, clean, and elegant. It’s always a pleasure to know our guests enjoyed their stay—and we couldn't agree more, Budapest truly is a charming city. We look forward to welcoming you back on your next visit! Warm regards, Adam Zakharides
Dear Adrian, Thank you for your wonderful feedback! We're so glad to hear you found our hotel beautiful, clean, and elegant. It’s always a pleasure to know our guests enjoyed their stay—and we couldn't agree more, Budapest truly is… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewlocation, location, location
the room was very small the shower is not comfortable at all. the shower cabin is too small and the handheld shower is too high. the magnifying mirror is fixed too low. very small sink table, no space for two people. Toilet flush is not working properly.
Dear Olga, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our central location—it's certainly one of the highlights of staying with us. We're sorry to learn that certain aspects of the room did not meet your expectations. Your comments regarding the shower, sink area, mirror placement, and toilet flush are very valuable to us. We take guest feedback seriously and will review these points with our maintenance and design teams to see where improvements can be made. We hope to have the opportunity to welcome you back in the future for a more comfortable experience. Kind regards, Adam Zakharides Rooms Division manager
Dear Olga, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our central location—it's certainly one of the highlights of staying with us. We're sorry to learn that certain aspects of the roo… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLovely decor, very nice rooms, great location. Very clean. The night receptionist lady was lovely.
The receptionist who checked me in needs some training. I’d expect better customer service for a place like this.
Dear Alexa, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our décor, comfortable rooms, excellent location, and cleanliness. It’s also wonderful to know that our night receptionist left such a positive impression—your kind words will certainly be shared with her. We're truly sorry to hear that your check-in experience did not meet expectations. Please accept our sincere apologies. This is not the level of service we aim to provide, and your feedback will be used constructively to ensure appropriate training and support are provided. We hope to have the opportunity to welcome you back for a smoother and more seamless experience. Warm regards, Adam Zakharides Rooms Division Manager
Dear Alexa, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our décor, comfortable rooms, excellent location, and cleanliness. It’s also wonderful to know that our night receptio… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewperfect
Dear Majed , Thank you for the one-word review that says it all — perfect! Short, sweet, and music to our ears. 😊 We're so glad to hear you had a great stay, and we’d love to welcome you back anytime you're ready for another round of perfection (no pressure on us!). Warm regards, Adam Zakharides
Dear Majed , Thank you for the one-word review that says it all — perfect! Short, sweet, and music to our ears. 😊 We're so glad to hear you had a great stay, and we’d love to welcome you back anytime you're ready for another roun… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified review