Rooms need refreshing... a little worn and tired in places (chipped furniture, carpet stains etc). Generally ok, and maybe end of busy season, but housekeeping are not reporting maintenance issues appropriately. Reception staff were very responsive and upgraded my room although alternative room, also not up to 4star standard. The hotels "green policy" means rooms were not vacuumed as often as needed....

Good breakfast, although can be busy. Close to MOM park for restaurants, sports and shopping with good tram links.

Stayed in August 2025

Overall clean but there was some junk in the swimming pool that did not get cleaned away for days.

Lots of choices for breakfast, rooms were comfortable and clean and location fairly central.

Stayed in July 2025

Problems with the parking machines.

The breakfast was just OK.

Stayed in August 2025

Breakfast was good, but for such a big hotel a bit limited - in variety of food but also in space itself. Our room - family room - not big enough for a family of 4... Small room to be comfortable. But we stayed only 2 nights, so we got over it. Problem was with wet swimsuit - nowhere to hang it to dry. Also no place for hanging more towels. I also cant imagine coming to this hotel in winter - not enough place where to put all clothes if we were 4 people... Overall we were satisfied. Staff was friendly and helpful!

Stayed in August 2025

Breakfast was extremely busy when I came down at 9:15 (it ends at 10) and the staff were clearly rushed off their feet and struggling to keep up with the demand 1/2 were clearly stressed with some slight rude remarks aimed at guests. But nothing dramatic.

The room is clean and well maintained. Staff on check in were very helpful. The spa and gym are good as well. Great facilities for families.

Stayed in August 2025

The sofa bed was very uncomfortable, and the kids were constantly complaining about it. The location was not best. Although it is named novotel Budapest City Center. It is far from the Center. 15 minutes by bus.

Very family friendly, Good breakfast, the kids enjoyed the gaming room, the swimming pool and fitness. The staff was very friendly

Stayed in August 2025

The staffs were pretty unfriendly and check in process was taking a lot of time

Room was big and comfortable. And they allowed dog almost everywhere in the hotel

Stayed in August 2025

Maybe they need to update the bathroom sink but otherwise all great

We loved our stay in this hotel, it was a great price for what we got.

Stayed in August 2025

Overall, the hotel was nice, but many things felt outdated. For example, many of the machines in the fitness room were very worn out. In addition, one of the underwater lights in the hotel pool was broken, and an electrical socket was left exposed. This seemed very dangerous to me. Issues like these made me feel that the hotel is showing signs of wear and age. It seems like it could really use some thorough maintenance.

On the positive side, the value for money was good. The breakfast was truly excellent, and we absolutely loved their coffee.

Stayed in July 2025

👍 Great Stay — A Small Suggestion for Guest Support We really enjoyed our stay at Novotel Budapest City — clean rooms, friendly staff, and a peaceful atmosphere made it a great experience for our family. One suggestion: it would be wonderful if the hotel could offer guidance or support for guests who might encounter issues like fraud from local taxi services (e.g., Uber or Bolt). A little help in navigating these situations would go a long way in making guests feel even more secure and cared for. Overall, a great hotel that we’d happily return to — just hoping for a bit more assistance with local challenges!

We had a wonderful experience staying at the 4-star Novotel Budapest City. The staff were warm, welcoming, and very collaborative — they made our family feel right at home. While the room was a little smaller than we expected, it was clean, quiet, and cozy, which made all the difference. The hotel has a peaceful atmosphere and is well-maintained throughout. We really appreciated the cleanliness and the friendly service, which added a personal touch to our stay. It’s a great choice for families looking for comfort and convenience in Budapest. Overall, a pleasant and relaxing stay. We’d definitely recommend Novotel Budapest City and would be happy to return!

Stayed in August 2025

A bit far from the center of attractions

Cleanliness and breakfast spread

Stayed in July 2025

The rooms are too small for four people (in our case, 2 adults and 2 kids). For two, it is ok. Additionally, the bathroom equipment is quite old; some renovation would be necessary. However, they are still functioning properly.

The hotel is nice, although it has an older style. The staff members are very friendly and helpful. If you have any questions or special requests, they will assist you promptly. The rooms are clean, but they may be a bit small for four people.

Stayed in July 2025

- Bathroom is tiny and is in a bad shape, needs renovation - Safe was not working - Room is cramped for a family

- Very good breakfast with lots of variety of foods and drinks - Facilities like swimming pool and games for kids - Good and convenient public transport connection

Stayed in July 2025

Nothing

Everything perfectly

Stayed in July 2025

The place features a lot of amenities (kids play rooms, a sauna, a sundeck, a bar with a nice terrace, etc…). Everything is clean, but so old! The whole building should undergo a global renovation to bring it up to the standards you expect in a Novotel in 2025.

A very family friendly place, with a play room in the lobby, another playroom in the breakfast room. The pool is also meant for kids to play. The staff is also friendly and really helpful in everything (we had an issue in the room, the maintenance guy showed up literally one minute later and fixed the problem).

Stayed in July 2025

Hotel is getting old, needs some renovation. The air conditioning was barely cooling itself. The breakfast area is puzzling and breakfast is bad.

Although the hotel is not central the tram and bus stations are only 5 minutes walk away. The car parking area is huge, no issues with finding a parking slot. The stuff is very helpful.

Stayed in July 2025

Very clean, excellent breakfast, very nice staff, the room a little small for family. I recommend!

Stayed in July 2025

We had to pay a deposit for the room and parking, and the parking must be paid,even tough the hotel has its own parking

We stayed only one night, so we don’t have a strong oprinion regarding the room and facilities. The room was ok, clean. Breakfest basic, nothing special.

Stayed in June 2025

Bathroom little bit old.

Clean rooms, very nice staff. Breakfast was really good and had a great variety !

Stayed in July 2025

The pillows and bee were nlt so confortable

Property had everythingI needed. Breakfast was very good. Rooom was clean. Transport very near.

Stayed in July 2025

Breakfast was of poor quality and the aircon in the room was extremely poor.

Great location and good bar and restaurant.

Stayed in July 2025

1. Despite having prepaid in full, the hotel checkout staff tried to recharge my card twice (!) which was only declined due to insufficient funds. No explanation was provided. This was more than enough to cause me significant stress only minutes before my taxi arrived for the airport. 2. On check in I was asked to provide my card for a €50 guarantee. On check out, however, I was informed that the amount would be reverted in 3 business days.

Mattresses, spa facilities and breakfast.

Stayed in July 2025

Disappointing breakfast menu

Comfortable room

Stayed in June 2025

We were given free upgrade to an executive suite

Stayed in May 2025