Reviews of Villa Radić

Dear Arnaud, Thank you for taking the time to share your feedback. We value all our guests’ experiences and appreciate the opportunity to clarify a few points regarding your stay. As outlined in the house rules, which were provided at the time of booking and are also displayed in each room, our check-out time is 10:00 AM. Upon your check-in, we specifically informed you of this timing. Additionally, the cleaner, who is compensated by the hour, arrived prior to check-out as the majority of rooms had already been vacated. At 10:10 AM, the cleaner knocked on your door, and you mentioned needing an additional five minutes before leaving. However, when the cleaner returned at 10:47 AM, she informed you that a late check-out charge would apply, as per the house rules. As you stayed nearly 50 minutes beyond that, a fee was necessary. We understand that sometimes delays happen, but we ask guests to request a late check-out in advance to ensure smooth coordination. Had you left at the agreed-upon time or made arrangements in advance, we would have happily accommodated you, as we understand that occasional delays are common. Additionally, when you requested extended parking after check-out, we were pleased to offer this service at no extra charge to enhance your experience, even if it was for additional 4 and half hours. However, late check-outs need to be confirmed with the property owners beforehand to ensure proper scheduling, as in your case, the cleaner had to delay her work until after 11:00 AM due to your late departure. We strive to provide a positive experience for all our guests, and we hope this explanation helps clarify the situation. If you have any further questions or concerns, please don’t hesitate to reach out. Warm regards, Villa Radić

Dear Arnaud, Thank you for taking the time to share your feedback. We value all our guests’ experiences and appreciate the opportunity to clarify a few points regarding your stay. As outlined in the house rules, which were provided at the… Show more

Dear Nora, Thank you for taking the time to share your feedback. I’m sorry to hear that some aspects of your stay did not meet your expectations. Please allow me to clarify a few points. Our non-smoking policy is in place to ensure a clean and comfortable environment for all guests, as cigarette smoke can linger and cause damage to the property. Similarly, quiet hours are standard in most accommodations to allow guests the opportunity to rest, especially during afternoons and late evenings. With regard to street noise, the property is not located on a private road, so unfortunately, we do not have control over external sounds. That said, the windows are well-insulated, and keeping them closed typically minimizes any disturbance. As for check-in, we are happy to accommodate later arrivals when possible, but we do require all necessary guest information to be submitted in advance. In your case, the required details were not provided until just minutes before 10 PM, which made it difficult to coordinate your arrival smoothly. Lastly, while our check-out time is 10 AM, we are generally flexible with guests who need a few extra minutes. The check-out policy mainly applies to significantly delayed departures—those over 30 minutes past the scheduled time. Thank you again for your review. We appreciate your understanding and wish you all the best in your future travels.

Dear Nora, Thank you for taking the time to share your feedback. I’m sorry to hear that some aspects of your stay did not meet your expectations. Please allow me to clarify a few points. Our non-smoking policy is in place to ensure a cle… Show more