No room service in 4 days there We were left without Towels and soap and Toilet paper We had to go out and buy our own soap

The room was quite spacious

Stayed in May 2025

toilet is not good. the room is not well prepare. no toilet papers. We are 2 but, there are only one set of towels. the hotel is very old.

staff is friendly.

Stayed in May 2025

The bathroom was outdated

Location

Stayed in May 2025

Rooms are dusty it’s like nobody didn’t clean weeks. The Breakfast is Poor, you have filling that you back in past.

Staff members are nice

Stayed in May 2025

Little choice of basic food for breakfast. The hotel is dated, carpets, beds, all seem to be overdue for change. One can hear everything from the corridor. It is a budget hotel so allnof these things are not a surprise.

The staff members were helpful and kind. The beds were comfy and clean.

Stayed in May 2025

It's not a brightly lit environment. The front lobby had all the lights shut off. Walking down the hallway to my room, It was dark. Things like that create kind of a uninviting environment.

I enjoyed the staff as they were very helpful and friendly. I thought the price of food and drinks in their restaurant was very reasonable. And the food was good.

Stayed in May 2025

The breakfast offer was poor and felt like a student canteen. Tablecloths on the breakfast table would have been expected, and with place settings laid, would have been more welcoming.

Kind staff and relaxed family atmosphere.

Stayed in April 2025

The hotel was amazing and the Guy at the reception very funny. Only things I did not like are that there were hairs of beard all over the sink: It was not clean. Also, It was 30 mins away from the center, but that's okay because It was not very expensive. Overall good experience. I would try to keep the rooms cleaner

Stayed in April 2025

Safe and nice neighbourhood, close to the city centre There is stadium next to the hotel, if you want watch some football game…

Stayed in April 2025

Staff

Stayed in April 2025

The breakfast was very limited; it would be better to have a bit more variety and to serve higher-quality bread.

It was clean, friendly staff. The bathroom was clean, but it would have been better to use a glass panel instead of a curtain so that the cleanliness would be more noticeable, and it should also have a soap holder.

Stayed in March 2025

Quite a good hotel. Of course there are some shortcomings, the hotel hasn't been renovated for a long time, when you enter it you get into the atmosphere of the nineties. But in general everything else is on a good level, the rooms are clean and comfortable.

Stayed in April 2025

Hotel is having old equipment and need some renovation.

I liked the location, price and late check out option free of charge for 1.1.2025 day :) They also extended breakfast until 12:00.

Stayed in January 2025

Rooms need renovation.

Good location.

Stayed in December 2024

Dirty wet towels still on floor in bathroom from previous guests. Shower water was freezing and toilet didn’t flush properly.

Location

Stayed in October 2024

I was in room 226, almost at the end of the corridor, I had to run the water for about 5 minutes before it became hot, such a waste. Breakfast was basic and cold. Sausages and eggs were in an ashet which was switched off, one toaster for all the guests. Popcorn from previous guests lying on the carpet.

Staff were pleasant and helpful Room was spacious Bed was comfortable Water was hot, eventually Towels changed daily

Stayed in October 2024

The hotel looks like it remembers better times. Nowadays, its furnishings have a somewhat retro feel. The only window in the room had a broken opening/closing mechanism and was not allowed to be moved. The air conditioning didn't work (or I didn't figure out how to control it), it was over 30°C outside during the day and the room couldn't be aired properly. The bathroom is connected to the toilet, unfortunately without ventilation. The announced hairdryer was in the bathroom, but it didn't work either. The shape of the bath was completely inappropriate, with a long slant at the only access point - it would be very difficult for a person with even minimal mobility restrictions to get in and out. The tub's silicone seal was moldy, and there was a rubber band sticking out of the drain.

Breakfast was acceptable, great choice (only the scrambled eggs looked rather unpleasant). The 24-hour reception was also good. Good location - a few minutes walk from the centre, several stops of various tram and bus lines nearby.

Stayed in September 2024

The facilities were hold, as well as the AC system which was noisy and not working properly. In some of the rooms we booked it was quite hot and it was hard to sleep. In one of the rooms the light of the toilet was also not working. Breakfast is mostly salty, can be improved. Chaotic and not much choice.

Fairly central position, easy to reach the attractions of the city by around 30 min walk. Big parking available for 7€/day, also for buses. The rooms were decent and clean.

Stayed in August 2024

The air conditioner in the room was not working very well .It is not doing cooling at all .Even after the upgrade of the room, the situation is the same.

Stayed in August 2024

Good for late check in, great location and nice breakfast.

Stayed in July 2024

Since it’s a hotel they would need to level up the cleanliness. The carpets were dirty and dusty. The window doesn’t have any kind of window shade so if you like to sleep in this isn’t your type of accomodation. The cleaning lady didn’t make the beds at all and the towels are changed every 3 days which is not an usual hotel practice. Breakfast also poor.

The location is excellent, very close to tram station that takes you directly to city center. It’s a good value for your money since it’s a lot cheaper than the apartments near by.

Stayed in August 2024

The infrastructure needs renovation, the air in the room was bad (we couldn't open the windows to get fresh air), the AC didn't do the job to refresh the air, no small shampoo kit in the bathroom

Breakfast, the kindness of the staff, the room size is very comfortable with confortable beds

Stayed in August 2024

It is very dated. The aircon was terrible so room so hot. There was already a leak in the bathroom with a wet mat. The shower fell off the wall. Really grumpy breakfast serving lady.

It was a good location. A short tram ride away from the city. Booked because it was so much cheaper than other hotels and included breakfast. Breakfast was much better than the reviews suggested. Cooked eggs and sausages, fruit, cold meats and cheeses. Good pizza place across the road.

Stayed in August 2024

Room temperature

Everything

Stayed in July 2024

Just feels a bit run down, the curtains in the room were broken, and there were no power points to charge cell phones etc. the TV was also an 1980s style portable, and useless.

Laguna is a typical 80s (Croatian) large hotel in central lower town Zagreb. It has a spacious reception with easy parking and drop off, and the dining area is big and we'll equipped. The standard room is OK and still uses the metal key. Water and bathroom were pretty good.

Stayed in August 2024