8.8

Reviews of Bed & Atmosphere Rooms 4 stars

Tonciceva Ulica 2, 21000 Split, Croatia

  • Alfantoukh

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
  • Shauna

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

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  • Ilze

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    The apartment we got vas very cute, good looking and clean. Location was perfect

    There is no parking

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  • Alex

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Great location clean & tidy, nice staff

  • Luis

    Reviewed: 29 July 2025 · Stayed in July 2025

    Verified review

    Location.

    We booked four nights here and were incredibly disappointed with our stay. From the moment we checked in, the experience was frustrating. The air conditioning in our room didn’t work at all the staff, particularly Marina, already knew this and casually mentioned that “the room is hard to cool down” upon check in. It was unbearably hot the entire time, and we couldn’t sleep at all. Instead of offering a solution, they had two small, flimsy fans that barely functioned in the room already knowing of the issue. I tried contacting Marina multiple times throughout our stay, but her responses were slow often taking more than 24 hours, if she responded at all. Despite acknowledging the issue, she did absolutely nothing to help and just stated that it’s because it the largest room and hot outside. Her lack of communication and initiative was extremely unprofessional and made an already bad situation worse. On top of that, the blinds in the room are so thin that the space stays brightly lit all night from the streetlights and businesses outside, making it nearly impossible to get any rest. The tap water pressure is basically a drip, so even basic things like washing hands or brushing teeth are a challenge. To make matters worse, the apartment is located right above a bar and nightclub, so you can expect loud people shouting outside until well after 3 a.m. All in all, this place is not worth the money, and I strongly recommend you stay elsewhere. The room was uncomfortable, noisy, and the staff were completely unhelpful. You’re better off booking somewhere that actually values its guests.

    Property response:

    Dear Luis, We are well aware of your repeated complaints and financial demands, and feel it is necessary to respond publicly — not only to clarify the facts, but also to protect future guests from false and manipulative claims. You stayed in our most exclusive room, with a direct view of Marmontova Street, the bell tower of Saint Domnius, and the very heart of Split. This is our largest, brightest, and most premium room, featuring the most windows and sunlight, exactly what most guests seek when booking accommodation in a Mediterranean city. You specifically chose this room — and stayed the full four nights. Due to its size and full southern exposure, it receives strong sunlight throughout the day, especially during periods of extreme outdoor heat, as was the case during your stay. This is not a failure of our facilities, but a result of natural conditions during a heatwave. The air conditioning was fully functional, professionally cleaned before your arrival, and identical to the systems in our other three rooms where we received zero complaints. Nonetheless, we responded immediately by providing two additional fans to support cooling — without delay, and at no extra cost. Communication was consistent. You were never ignored. We responded promptly and clearly via our online platform — as is standard in small, high-quality properties like ours, which consists of just four rooms and does not require a 24/7 front desk. Our staff was available to you at all times online, as we are to all guests. However, once we refused your demand for a €370 refund, you began sending escalating threats: * Promising to leave negative reviews * Mentioning legal action, chargebacks, and “consumer protection” * Even bringing in friends to message and pressure us, in an obvious and coordinated attempt to intimidate Let’s be absolutely clear: You stayed the full duration. You used the room and services. You were provided assistance. You were never ignored. And your dissatisfaction only turned into hostility after your refund request was denied. This was never about discomfort. This was about getting money back by force. We do not tolerate manipulation,intimidation, or false accusations disguised as feedback. We stand fully behind the quality of our service, our staff, and our property — especially this premium unit, which many guests praise for exactly the reasons you criticized: light, openness, and vibrant city energy. To all future guests: We are always available and happy to help. But we will never allow ourselves to be blackmailed through review platforms. We work with honesty — and we expect the same from our guests. Sincerely, The B&A team

    Dear Luis, We are well aware of your repeated complaints and financial demands, and feel it is necessary to respond publicly — not only to clarify the facts, but also to protect future guests from false and manipulative claims. You staye… Show more

    Bed & Atmosphere Rooms
    29 July 2025
  • Lenita

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    The location was excellent. Very central. Apartment was clean, breakfast was very good in a bistro a few steps away with very good options and nice atmosphere. Some noise at night time but it didn’t bordered us.

    Nothing really.

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  • Jeffrey

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review

    Amazing location and property!! will recommend this to anyone! this is by far the best option in Split!!!

  • Walter

    Reviewed: 19 July 2025 · Stayed in July 2025

    Verified review

    Very central

    Apartment was very hot due to ac that is old and hidden behind a curtain, no flow of air.

  • Lilia

    Reviewed: 16 July 2025 · Stayed in July 2025

    Verified review
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  • Olivia

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    Very central location and lovely apartment, friendly staff.

    The aircon sometimes didn’t fully cool down the room so it was quite hot and the curtains didn’t keep much light out in the morning

  • Melanie

    Reviewed: 6 July 2025 · Stayed in July 2025

    Verified review

    We only stayed one night but the room was really well facilitated, clean and very comfortable. The location was close to all the restaurants and in the old area of Split. Would definitely recommend staying there.

    Nothing

  • Edis

    Reviewed: 2 July 2025 · Stayed in June 2025

    Verified review

    Very modern, exactly as shown in pictures, cosy and stylish. Breakfast nearby, Baza goes hand in hand with the apartment. Recommend.

    Absolutely nothing.

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  • Bart

    Reviewed: 29 June 2025 · Stayed in June 2025

    Verified review

    Centrally located and recently renovated apartment. I booked it together with breakfast. I could choose in a near bar in a hot drink and one plate. Bathroom has shower, lavabo and separate room with toilet. It is possible to make coffee and tea in the room.

    The apartment is located near a main pedestrian street. I woke up frequently during first night due to noisy people on the street, but I got used to in the rest of my stay.

  • Chloe

    Reviewed: 28 June 2025 · Stayed in June 2025

    Verified review

    Very Central exactly what you need very good communication

    I would have liked if there was blinds in the bedroom windows and curtains in toilet to as it was very bright

  • El

    Reviewed: 22 June 2025 · Stayed in June 2025

    Verified review

    Clean and perfect

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  • Tityana

    Reviewed: 14 June 2025 · Stayed in June 2025

    Verified review

    The location is amazing, and room was amazing, Marina was very helpful a kept checking if we need anything

    I didn't link the bathroom shower area, it was see through no privacy at all when taking a shower.

  • Anonymous

    Reviewed: 8 June 2025 · Stayed in June 2025

    Verified review

    Fabulous location, I don’t think you can get better than this. Room was SO clean and the restaurant that did breakfast was v nice and friendly!

  • Daniel

    Reviewed: 8 June 2025 · Stayed in June 2025

    Verified review
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  • Daria

    Reviewed: 6 June 2025 · Stayed in June 2025

    Verified review

    Excellent location, within walking distance to everything. Very comfortable and clean stay

    There can be some street noise at night, which could be an issue for light sleepers

  • Dwyer

    Reviewed: 3 June 2025 · Stayed in May 2025

    Verified review

    Lovely historical building in a fabulous location. All modern conveniences in the room, so well laid out and comfortable.

  • Kate

    Reviewed: 2 June 2025 · Stayed in May 2025

    Verified review

    Room was amazing, I asked Marina for a view and she arranged this which was so nice, we were looking at the tower of the palace. Location was fab and so central to everything we needed Only down sides - the light in the room was quite bright in the morning which wont be a problem if you are an early bird and Marina had warned us about the Irish pub downstairs but this wasn't a problem as it closed at 12. However, there is a club a few streets down that has a huge queue creating lots of noise until all hours, i would stay there again

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  • Paterson

    Reviewed: 30 May 2025 · Stayed in May 2025

    Verified review

    Location is fantastic. Room is modern and comfortable.

    Nothing.

  • Anne

    Reviewed: 30 May 2025 · Stayed in May 2025

    Verified review

    Centrally located and great amenities! Very clean.

    The air conditioning was weak and the door to the street of the building was always left open so created a sense of building not so secure

  • Anonymous

    Reviewed: 22 May 2025 · Stayed in May 2025

    Verified review

    Clean, modern spacious apartment

    Noise can come from bar below

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  • Alves

    Reviewed: 12 May 2025 · Stayed in May 2025

    Verified review

    Location is amazing! We had Breakfast included which was also really nice. Room was nice and clean. Bed was comfortable, we had everything we needed to spend the night. And Marina let us leave the bags to collect in the evening. As we had the last flight in that day.

    The pillows were too big, a bit uncomfortable.

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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