Reviews of AI HOSTEL

Thank you for your review and for taking the time to share your impressions. Regarding the “unpleasant smell” in the men’s bathroom – that is not any kind of foul odor, but rather disinfectant used during cleaning. If someone walks in immediately after cleaning or even like you during cleaning....:) the scent can be stronger, but once it dries it disappears. In fact, it’s a guarantee that the bathroom has been cleaned, not the opposite. 🙂 But people are not patient when we say dont go inside while is cleaning time....noone cares ;) As for staying in the hostel after check-out – technically, once the booking ends, guests are no longer hostel guests. At our place, everyone has the right to leave their luggage for free (which many other hostels charge for). Some people do stay and wait for their flights in the common area, which we understand, but of course, if 20 people are sitting there all day, it’s impossible to clean everything perfectly. There is a cleaning schedule, and it has to be respected. When it comes to atmosphere and socializing – it always depends on the guests themselves. When a sociable group arrives, there’s plenty of interaction and outings. When a quieter group comes, then the vibe is calm. We are not here to pull guests by the sleeve – I am a mom to my son, not to all of you. So im not the one to blame when people are not socializing....🙂 Ventilation in the hostel works properly, and cleanliness is maintained daily. This is also reflected in our guest ratings – 9.2 for cleanliness – which shows that the majority of guests would not agree with your statement. If some individuals don’t know how to leave a toilet clean behind them, that is unfortunately not something any hostel can 100% control, unless we were to hire a personal cleaner for each guest. We wish you the best of luck in your future travels, and hope you find a place that fully matches your personal standards. Kind regards

Thank you for your review and for taking the time to share your impressions. Regarding the “unpleasant smell” in the men’s bathroom – that is not any kind of foul odor, but rather disinfectant used during cleaning. If someone walks in immed… Show more

Thank You for nice words regrding us and location! To clarify regarding breakfast; from wide selection including different pastries, all kinds, omelettes and eggs, cold cuts, salads, fruits and variety of cereals even cakes....with those options, Im curious what exactly you expect for breakfast in hostel...? ;) For showers, as explained on check in to everyone, its automatic set on temperature and pressure so you should just push the button,, if its changed manually, it will cause temperature issues, like too hot or too cold ;) Its not technical problem, its just how sistem works. And noone listens.

Thank You for nice words regrding us and location! To clarify regarding breakfast; from wide selection including different pastries, all kinds, omelettes and eggs, cold cuts, salads, fruits and variety of cereals even cakes....with those op… Show more

Raul, I honestly couldn’t wait for your review. 😊 This is not sarcasm, but sincerity. You are the perfect example of a guest whose unique character shows the side of tourism that is not easy and helps others to see and understand what we sometimes have to deal with. First – the cameras. They are not here because we are “freaks,” but for the safety of all guests, including yours. And let’s be clear , cameras are not monitored, only when something actually happens. Like for example, I have you harrasing us not the other way around. ;) And I dont have time for that, like You kindly said its just the two of us. In your case, you insisted on checking the footage, and yes, there was something to see: my mother standing still, and you approaching her so close and shouting. Second – cooking is not allowed, and it is clearly stated on Booking.com that the kitchen is not for sharing. So maybe you should read before making a reservation. ;) All guests make their own tea and coffee, and that has never been an issue for them of for me. Instant coffee and tea are always available for breakfast. The professional coffee machine is not repaired because it is expensive, and some guests misuse it so much that it constantly breaks. While you demanded that I take it for repair just because you wanted coffee, I calmly told you that caffe bars exist for that. I never said guests “don’t deserve coffee” – I said the machine was ruined by negligence. Third – breakfast. If you look at all the other reviews, it’s clear that it is varied and excellent – always with fruits, salads, and different choices. So you are right....its far from continental breakfast( which is by definition bread, spread and coffee or tea and croassans ;) just for you to know, without EGGS) By definition my breakfast is buffet and can be compared with 4* hotels, reviewed by many guests, specially the ones who understand what continental breakfast is, and what is buffet ;)And You demanded 20 eggs just for yourself, claiming you “need them for your muscles.” That day there were 40 eggs in total, but this is a buffet, and obviously 120 eggs are not prepared for one person. When told that everything is served at the buffet, you shouted at her, saying that we have to tell guests to stop eating.... which was confirmed by all the other guests present. Fourth – the back door. You were greeted with a joke, but you banged so hard on the door that you could have broken it. That is not a “rude welcome,” but a warning that You can break something. And noone told you, you are stupid, thats 100percent sure. Fifth – “the girl in shoes.” Nobody complained because she was walking in shoes, that stement is ridiclous and also showing Your own language barrier. But because she was washing her sneakers in the kitchen sink , the same sink where guests and YOU wash their fruit and vegetables. I believe anyone would agree that this is not the right place for washing shoes. ;) There is bathroom for it....just saying ;) That other girl, came in wrong time, its funny because this is only hostel in a city with check in from 13:30 until midnight. i even wait guests until 2am when they send message even if I dont have to. ;) So lie to someone else about it. ;) Sixth – the comment that “someone hates foreigners” – this is simply not true. Given your level of English, it’s very likely you heard what you wanted to hear. ;) That I hate them definetly wouldnt work with them, simple. ;) So there is no logic whatsoever. And finally, to clarify: You were the one demanding that I go to guests and tell them to stop eating – which is absurd and impolite. That is what I reacted to, and nothing more. And I did reacted in front of other guests on pourpose, repeadetly asking You: You really think I should say to people how much they should eat, and you repeadetly answered : yes, thats what good manager do. You didnt even realized what I was doing, and I did that so everybody can hear what you were demanding from me, while being agressive. ;) So, what you described as “the worst experience” was in fact your insistence on unrealistic demands and your lack of respect for the rules and for other guests. That is a big difference. The confirmation of my so-called “rude behavior” can be found in 600+ excellent reviews and in the guests who have been returning for years. Unlike you, they clearly recognized reality. As for your “victims’ contacts” – you mean the person washing sneakers in the kitchen sink? Feel free to ask if she does that at home, and then puts food in the same sink. ;) And about the footage… you can watch it and listen to it as much as you like – maybe one day you will finally reach the right conclusion. ;) We make amends, in a way that I tried to explain to You Your behaviour and to put Yourself in a position where someone comes to You and say: HeyYou ate enough you cant eat anymore. But You still didnt care. Fascinanting. And just for you to know, lying is the deliberate act of presenting false informations in order to manipulate to gain some personal benefit. At its core, lying is concious choice to accept that Your words may harm others. Think about it. I wish you all the best and sincerely hope you find a hostel where staff will stand over everyone’s heads telling them how much they are allowed to eat and to give You whole breakfast for 40people. Only then will your demands finally seem “normal.” Let me know when You find that place ;) Kisses from a freak ;)

Raul, I honestly couldn’t wait for your review. 😊 This is not sarcasm, but sincerity. You are the perfect example of a guest whose unique character shows the side of tourism that is not easy and helps others to see and understand what we so… Show more

Thank you very much for your kind words and wonderful review – we are glad you enjoyed our breakfast, the cleanliness and the central location of our hostel, it really means a lot to me! Regarding the air conditioning, we understand your point. However, many of our guests from different parts of the world actually mention that even 26°C feels too cold for them. Since everyone’s comfort level is different, we try to keep the temperature at a balance that works for the majority of our international guests. We truly appreciate your feedback and hope to welcome you again!

Thank you very much for your kind words and wonderful review – we are glad you enjoyed our breakfast, the cleanliness and the central location of our hostel, it really means a lot to me! Regarding the air conditioning, we understand your p… Show more