Reviews of YING'nFLO, Hong Kong, Wan Chai 4 stars
No. 3-5, Wan Chai Gap Road, Hong Kong, Hong Kong
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGood location just few minutes walk to hop so centre with different restaurant, shop and supermarket And you can have coffee 24 hours and bread, cake and fruit for breakfast at the lobby
The hot water supply is a bit not stable
Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt was very convenient and easily accessible. Warm, cozy, spotlessly clean with everything I needed. The duvet and bed were just right for me. Not too warm not too cold. It was really a mini-apartment so overall excellent value for money. I was pleasantly surprised.
To be honest, there was really nothing I didn't like. I cannot think of anything. Maybe the curtains could be more blackout at night. But this is really just a nitpick.
Dear Valued Guest, Thank you for choosing our hotel for your stay in Hong Kong. It’s wonderful to know that our location and accommodations met your expectations and provided a comfortable retreat. We continuously strive to offer exceptional value and create a welcoming atmosphere for all our guests. We appreciate your helpful suggestion regarding the curtains and will consider improvements to enhance your experience further. It would be our pleasure to host you again on your next visit. Best Regards, Ruby Woo Front Office Manager
Dear Valued Guest, Thank you for choosing our hotel for your stay in Hong Kong. It’s wonderful to know that our location and accommodations met your expectations and provided a comfortable retreat. We continuously strive to offer exception… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat position in hk, great staff, clean, comfortable bed
Dear Federico, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our great location, friendly staff, and comfortable, clean accommodations. It was our pleasure to have you stay with us, and we look forward to welcoming you back on your next visit to Hong Kong. Best Regards, Ruby Woo Front Office Manager
Dear Federico, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our great location, friendly staff, and comfortable, clean accommodations. It was our pleasure to have you stay with us, and we look forward to… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe like the accomodation,
We don't like the staff actually one staff their in the reception is very rude.Sorry to say this the one with the short brown hair.
Dear JomegsTravelandtours, Thank you for choosing to stay with us and for your feedback. We are happy to know you liked the accommodation. At the same time, we kindly remind that our hotel policy allows a maximum of 2 adults and 1 child per room and that rooms are meant for accommodation purposes only. We received complaints about a party held in your room with many guests, which disturbed other guests. Our staff was addressing this situation to ensure a comfortable environment for everyone. We apologize if the interaction felt unpleasant, and we appreciate your understanding and cooperation. Best Regards, Ruby Woo Front Office Manager
Dear JomegsTravelandtours, Thank you for choosing to stay with us and for your feedback. We are happy to know you liked the accommodation. At the same time, we kindly remind that our hotel policy allows a maximum of 2 adults and 1 child pe… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewAmazing studio, really well located near the subway.
The interior is getting old though and should be repainted/modernised.
Dear Alberto, Thank you very much for your kind words regarding the convenient location of our studio near the subway. We truly appreciate your feedback and are glad you enjoyed your stay. We also appreciate your constructive comments about the interior. Please know that we are continuously working to improve our facilities and your feedback will be shared with our team as we plan future updates. We hope to welcome you back soon for an even better experience. Best Regards, Ruby Woo Front Office Manager
Dear Alberto, Thank you very much for your kind words regarding the convenient location of our studio near the subway. We truly appreciate your feedback and are glad you enjoyed your stay. We also appreciate your constructive comments ab… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe room was comfortable, the AC was very good, The kitchen was perfect and it was cleaned every day....Fantastic
The slope up to the hotel entrance was a bit of a workout
Dear Kevin, Thank you so much for your wonderful review and for awarding us full scores! We are delighted to hear that you enjoyed our perfect location, comfortable room, and that our staff made a positive impression. It’s great to know the AC and kitchen met your expectations and that the daily cleaning service contributed to a fantastic stay. We truly appreciate your feedback about the slope leading up to the hotel entrance and will keep this in mind to assist future guests as best as possible. We look forward to welcoming you back soon for another exceptional stay! Best Regards, Ruby Woo Front Office Manager
Dear Kevin, Thank you so much for your wonderful review and for awarding us full scores! We are delighted to hear that you enjoyed our perfect location, comfortable room, and that our staff made a positive impression. It’s great to know t… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGreat reception team, very polite and friendly
The weather
Dear Marc, Thank you for your kind words! We're delighted to hear that you had a great stay in Hong Kong and enjoyed our facilities. Our reception team strives to provide friendly and polite service, and your recognition means a lot to us. We look forward to welcoming you back for another fabulous experience! Best Regards, Ruby Woo Front Office Manager
Dear Marc, Thank you for your kind words! We're delighted to hear that you had a great stay in Hong Kong and enjoyed our facilities. Our reception team strives to provide friendly and polite service, and your recognition means a lot t… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewWater pressure of shower was not so good. Rm 2103
Dear Yamin, Thank you for your kind words and for being a valued regular guest! We are thrilled to hear that you consistently enjoy your stays with us and appreciate your full scores for our staff, cleanliness, and comfort. We also appreciate your feedback regarding the water pressure in the shower. We will look into this issue to ensure a better experience for you on your next visit. We look forward to welcoming you back soon! Best Regards, Ruby Woo Front Office Manager
Dear Yamin, Thank you for your kind words and for being a valued regular guest! We are thrilled to hear that you consistently enjoy your stays with us and appreciate your full scores for our staff, cleanliness, and comfort. We also appre… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewA bit of a hike to get to the hotel, specially tricky if you have heavy luggage
Dear Carlos David, Thank you for your feedback! We truly appreciate your understanding regarding the steep slopes leading to our hotel. While this is a unique feature of our location, we recommend guests take a taxi for convenience, which can drop you right in front of the hotel. We’re committed to making your stay as pleasant as possible, and please let us know if there’s anything else we can assist you with during your visit. We look forward to welcoming you back! Best Regards, Ruby Woo Front Office Manager
Dear Carlos David, Thank you for your feedback! We truly appreciate your understanding regarding the steep slopes leading to our hotel. While this is a unique feature of our location, we recommend guests take a taxi for convenience, which… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewGreat location near subway Cleaning each day Helpful and kind stuff
Dear ilia, Thank you for your outstanding review! We’re delighted to hear that you enjoyed your stay and found our location convenient. It’s wonderful to know that our cleaning service and staff contributed to your positive experience. We truly appreciate your kind words. We look forward to welcoming you back for another pleasant stay! Best Regards, Ruby Woo Front Office Manager
Dear ilia, Thank you for your outstanding review! We’re delighted to hear that you enjoyed your stay and found our location convenient. It’s wonderful to know that our cleaning service and staff contributed to your positive experience. W… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewWe stayed in the Ying Loft and it was super cute! The room was a great size for two of us and we loved the window seat!
The windows could've been a bit thicker to block out more noise -- even with the windows closed on the 22nd floor we heard the street noise quite well. Further, there are only two elevators and one morning we waited 5 minutes for an elevator to arrive. The hotel is also located at the top of a hill so if you're not taking a taxi to get here, you might get a bit sweaty walking your suitcase up the hill!
Dear Zsofia, Thank you for your wonderful recommendation! We’re delighted to hear that you enjoyed your stay in the Ying Loft and appreciated the spaciousness and charm, especially the window seat. We truly value your feedback regarding the window noise and the elevator wait times. We are continuously looking for ways to enhance our guests’ experience and will take your comments into consideration. We appreciate your understanding about our location on the hill. For future visits, our team is always happy to assist with taxi arrangements to make your stay easier. Thank you once again for choosing us, and we hope to welcome you back on your next trip! Best Regards, Ruby Woo Front Office Manager
Dear Zsofia, Thank you for your wonderful recommendation! We’re delighted to hear that you enjoyed your stay in the Ying Loft and appreciated the spaciousness and charm, especially the window seat. We truly value your feedback regarding … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewroom was cozy and had some amenities. Was missing sponge and dish soap, but we bought it, not a problem. Location was great. Staff were very nice.
hot water was not very stable... ran hot for a few seconds and turned cold, had to take very short showers...
Dear Darrin, Thank you for your feedback! We’re glad to hear you found your room cozy and enjoyed our great location. We want to let you know that we do offer sponges, dish detergent, and laundry detergent for guests to borrow, so please feel free to ask next time! We apologize for the hot water issue and appreciate you bringing it to our attention. We’ll work on improving it for future stays. We hope to welcome you back soon for an even better experience! Best Regards, Ruby Woo Front Office Manager
Dear Darrin, Thank you for your feedback! We’re glad to hear you found your room cozy and enjoyed our great location. We want to let you know that we do offer sponges, dish detergent, and laundry detergent for guests to borrow, so please… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewAfter check in, when I entered the room for the first time I saw a large cockroach scurrying to hide under some furniture. My partner and I went back down to the desk to mention this and the lady working that night apologised and offered a room swap. I asked if it would be the same type of room as I had booked the Ying cabin but she mentioned it wouldn't be, rather a studio room, but that the studio room was larger. She changed the room quickly and we went to the new room and made sure there were no roaches by looking through all the room areas and cupboards. Though the room was larger it did look a little older and I went online to see what the price was and it was a cheaper room compared to the Ying cabin. I have had room swaps before due to cleanliness and normally there is mention of refund even for minor price differences when a room cannot be fulfilled due to hotel cleanliness and a downgrade is the only option. So my partner called down and made mention of this and had to explain this as there was some pushback. But we agreed that on check out that a refund for the difference would be issued and reflected on the final invoice. The next issue was the water filter for drinking water. I put some water in it following the instructions and filled up a bottle with the water it filtered and took a drink and it had a very off, sulphury taste that was undrinkable. I smelled the area where the water was inserted and it also had the same smell and I suspect it needed cleaning and/orreplacing. But at this point it was close 11pm so we just ordered some bottled water to be delivered to the foyer area and we used that instead. The only other negative was the general cleanliness of parts of the room closer to the ceiling and the air conditioners. There was a lot of thick dust present, visible from you are lying down on the bed and looking up.
Dear Noah, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are very important to us. We appreciate your understanding during the room swap process and will ensure our team is aware of your feedback regarding room pricing and cleanliness standards. We are also addressing the concerns about the water filter and dust in the room to prevent future occurrences. Thank you for your patience and for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a much-improved experience. Best Regards, Ruby Woo Front Office Manager
Dear Noah, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are very important to us. We appreciate your understanding during… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewThe place is a managed suite rather than an apartment. There is someone on the desk and you get cleaning every day. There is a short steep slope when arriving, which is only a problem for people with heavy luggage. Provided some complimentary drinks and biscuits. washing machine good. Shower very good. There is a lounge area on the ground floor and also a small outside area. The location is very good, less than 10 mins to Wan-chai metro. WiFi good. Kettle, toaster, cooking hob with hood. kitchen separate room but very small. Iron and ironing board. Air con worked well. You can get complimentary coffee (no tea) and some fruit in the lobby. Tip: there's a supermarket called "Taste" not far away that had the best selection. Recommended.
Dear Hughserious, Thank you for your kind review! We’re delighted to hear that you had a pleasant stay and appreciated our amenities and services. Your feedback about the location and facilities is greatly valued, and we’re glad you enjoyed the complimentary offerings. We look forward to welcoming you back for another great experience! Best Regards, Ruby Woo Front Office Manager
Dear Hughserious, Thank you for your kind review! We’re delighted to hear that you had a pleasant stay and appreciated our amenities and services. Your feedback about the location and facilities is greatly valued, and we’re glad you enjo… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewLocation - was indeed suitable for me as I love to see local happenings like morning markets , movements of working people in the morning . Room - I chose the only room which was studio with kitchen . Size was perfect! Kitchen - it will be good if there’s washing detergent and sponge provided .
Amenities - Adding more items in the toilet amenities would be just perfect . Kitchen - if there’s detergent and sponge it’ll help to wash down the utensils after used . Toilet water pressure was on the low , shower took longer time than usual .
Dear Judy, Thank you for your thoughtful review! We’re delighted to hear that our location and the spacious Ying Studio room met your expectations. We want to let you know that we do provide detergent and sponges for guests to borrow from the Guest Services Desk. Your suggestion about adding more items to our toilet amenities is appreciated, and we will take it into consideration. We will also look into the water pressure issue to ensure a more comfortable experience. We hope to welcome you back soon for an even better stay! Best Regards, Ruby Woo Front Office Manager
Dear Judy, Thank you for your thoughtful review! We’re delighted to hear that our location and the spacious Ying Studio room met your expectations. We want to let you know that we do provide detergent and sponges for guests to borrow fro… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewGreat value for money, enormous amount of space for HK accommodation. Friendly and helpful staff.
Dear Valued Guest, Thank you so much for your fantastic review! We’re thrilled to receive a full score and to know that you had an exceptional experience with us. We’re delighted to hear that you found great value in your stay and appreciated the spacious accommodations. Our team is committed to providing excellent service, and we’re glad you felt supported during your visit. We hope to welcome you back soon! Best Regards, Ruby Woo Front Office Manager
Dear Valued Guest, Thank you so much for your fantastic review! We’re thrilled to receive a full score and to know that you had an exceptional experience with us. We’re delighted to hear that you found great value in your stay and appre… Show more
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewGood location in relation to transport, food etc
Up a hill that was a test at the end of a long day walking! A bit noisy, need thicker walls.
Dear Antony, Thank you for your feedback! We’re pleased to know you enjoyed our convenient location for transport and dining options. We appreciate your insights regarding accessibility and noise, and we will consider them as we work to improve our services. We look forward to the opportunity to welcome you back! Best Regards, Ruby Woo Front Office Manager
Dear Antony, Thank you for your feedback! We’re pleased to know you enjoyed our convenient location for transport and dining options. We appreciate your insights regarding accessibility and noise, and we will consider them as we work to … Show more