Opiniones del Venetian Hostel

Dear guest, we apologize for your unpleasant experience. Our hostel keeps up with the world's trends and advocates environmental sustainability, changing bed linen and bedding every three nights, insisting on one change for one guest. Meanwhile, if you have special needs, we are happy to offer help. Thanks again for your feedback. Wish you a great journey! --Melisa

Dear guest, we apologize for your unpleasant experience. Our hostel keeps up with the world's trends and advocates environmental sustainability, changing bed linen and bedding every three nights, insisting on one change for one guest. M… Mostrar más

Thank you for sharing your experience with us. We’re glad to hear that you found our linen and towels clean, as well as appreciated our very convenient location. It’s also reassuring to know that you felt safe during your stay, and we agree that the presence of security staff and the bustling nature of the building contribute to a secure environment. We understand that finding our guesthouse in a multipurpose building like Mirador Mansion can be a bit confusing, especially without prior directions. We value your suggestion and will work on improving our communication with guests by providing detailed instructions and signage to make it easier to locate us. We also regret that you found the staff to be indifferent. We strive to provide warm and helpful service, and your feedback will serve as a reminder to our team to be more attentive to our guests' needs. Thank you for highlighting areas where we can improve. We appreciate your understanding and hope to host you again in the future, with a smoother and more welcoming experience next time.

Thank you for sharing your experience with us. We’re glad to hear that you found our linen and towels clean, as well as appreciated our very convenient location. It’s also reassuring to know that you felt safe during your stay, and we agree… Mostrar más

Dear guest, sorry for your bad experience. The Mirador Mansion, where our hostel is located, has a well-established management system and is predominantly Chinese in its residents and management. We also have 24-hour surveillance and room card locks, so you don't have to worry about security. The building with more than 60 years of age, and there are a lot of people living and operating in the building, so there may be some old facilities and hygiene problems. Our hostel has always insisted on sanitizing and cleaning, and we will also urge the building management to do a good cleaning job. We try our best to solve the needs of our guests, and at the same time, we also try our best to improve the facilities and standards of the rooms, we are now redecorating some rooms every day to meet the requirements of our guests. Thank you for your understanding and tolerance of us. (Irene)

Dear guest, sorry for your bad experience. The Mirador Mansion, where our hostel is located, has a well-established management system and is predominantly Chinese in its residents and management. We also have 24-hour surveillance and room c… Mostrar más

Gracias por su comentario. Nuestra dirección está en el edificio Mirador, Tsim Sha Tsui. Se recomienda que los huéspedes utilicen un software de mapas con un posicionamiento más preciso. También puede comunicarse con nuestro personal con anticipación para obtener ayuda. relativamente húmedo, por lo que también prestaremos atención a la ventilación de la habitación. Nuestro albergue está ubicado en una ubicación privilegiada en Hong Kong, donde el terreno es extremadamente valioso, por lo que el tamaño de la habitación no se puede comparar con el de otros países y regiones, pero trabajaremos duro para que nuestros huéspedes vivan de manera cómoda y segura. Gracias nuevamente por su Comentarios, continuaremos trabajando duro y eres bienvenido a venir a continuación. ¡Ven de nuevo! --Melisa

Gracias por su comentario. Nuestra dirección está en el edificio Mirador, Tsim Sha Tsui. Se recomienda que los huéspedes utilicen un software de mapas con un posicionamiento más preciso. También puede comunicarse con nuestro personal con an… Mostrar más

Dear guest, thank you for your kind comment. Our hostel is located in a prime location in Hong Kong, so the size of the room cannot be compared with other countries, but we will try to make our guests comfortable and assured~Our hostel keeps up with the world's trends and advocates environmental sustainability, changing bed linen and bedding every three nights, insisting on one change for one guest. If you have special needs, please find our front desk staff for assistance! Thank you for your feedback and have a nice day! --Melisa

Dear guest, thank you for your kind comment. Our hostel is located in a prime location in Hong Kong, so the size of the room cannot be compared with other countries, but we will try to make our guests comfortable and assured~Our hostel keep… Mostrar más

Estimado huésped, lamentamos haberle causado una experiencia de estadía desagradable. En primer lugar, está la cuestión de los cortes de energía. De hecho, recientemente hubo un corte de energía en nuestro edificio. Lamentamos mucho las molestias que esto le haya causado. Pero tenga en cuenta que, a menos que haya un corte de energía inesperado, publicaremos avisos en la recepción para notificar a nuestros huéspedes. Las habitaciones que hemos preparado tienen una gran cantidad de equipos que requieren electricidad. Si se corta la energía entre las 11 p. m. y las 5 a. m., será imposible que nuestras habitaciones funcionen normalmente, y mucho menos que los huéspedes se queden en nuestras habitaciones. En segundo lugar, nunca hemos obligado a ningún huésped a llegar antes de las 11 p. m., pero como somos un hotel económico, la recepción no puede brindar servicio las 24 horas, por lo que solo estará abierta hasta las 11 p. m. Los huéspedes que lleguen después de esta hora deben comunicarse con el personal con anticipación para ayudarlos con el check-in nocturno. Nuestras habitaciones tienen diferentes instalaciones internas debido a los diferentes precios. Si necesita un baño seco y húmedo separado, no dude en consultar con nuestra recepción para obtener una mejora de habitación. En cuanto a que Booking.com no admita tu reembolso, puede deberse a que no elegiste el servicio de cancelación flexible proporcionado por Booking.com al realizar la reserva. Nuestro personal atiende sinceramente a nuestros huéspedes. Si no está satisfecho durante su estadía, puede enviarnos sus comentarios y continuaremos mejorando. En cualquier caso, lamentamos mucho su experiencia. ¡Le damos la bienvenida a su próxima estadía y esperamos poder brindarle servicios más satisfactorios! --Melisa

Estimado huésped, lamentamos haberle causado una experiencia de estadía desagradable. En primer lugar, está la cuestión de los cortes de energía. De hecho, recientemente hubo un corte de energía en nuestro edificio. Lamentamos mucho las mol… Mostrar más

Dear guest, thank you very much for your kind comment. We are committed to providing cost-effective rooms, so that guests can have a comfortable and convenient place to live in Hong Kong with high consumption level. Our downstairs is the Tsim Sha Tsui MTR station, which is convenient for guests to go anywhere in Hong Kong. Thank you for staying with us and have a nice day! --Melisa

Dear guest, thank you very much for your kind comment. We are committed to providing cost-effective rooms, so that guests can have a comfortable and convenient place to live in Hong Kong with high consumption level. Our downstairs is the Ts… Mostrar más