Opiniones del USA Hostel HONG KONG

Thank you for your review. We greatly value your feedback and have already referred your case to the relevant department. We are committed to continuously improving our service quality to ensure that every guest enjoys a safe and pleasant stay. We kindly ask for your understanding and patience. To avoid potential delays during the check-in process, we recommend avoiding the peak check-in hours from 3:00 PM to 5:00 PM, as the waiting time can be longer during these periods. Alternatively, you are welcome to arrive earlier. If suitable rooms are available, our front desk staff will be happy to assist you with an upgraded early check-in service. Once again, thank you for your understanding and support. We look forward to welcoming you back in the future and providing you with an even better stay experience!"

Thank you for your review. We greatly value your feedback and have already referred your case to the relevant department. We are committed to continuously improving our service quality to ensure that every guest enjoys a safe and pleasant s… Mostrar más

"Dear Valued Guest, Thank you for your feedback and attention! We would like to clarify that not all of our guesthouse rooms are equipped with windows. When making your reservation, we kindly suggest carefully reviewing the detailed room descriptions to ensure you select a room type that meets your expectations. If there was any misunderstanding due to this, we sincerely ask for your understanding. In fact, many guests prefer rooms without windows because they tend to be quieter. These rooms are equipped with a fresh air ventilation system and air conditioning to maintain airflow, and they are also more budget-friendly. On the other hand, rooms with windows offer a more open view but may collect more dust and can be noisier at night. When guests arrive at the reception, our front desk staff usually provide the option to upgrade to a room with windows for an additional fee, fully respecting the guest's preference. We hope this explanation clarifies your concerns! We sincerely look forward to welcoming you again in the future and providing you with an even better experience."

"Dear Valued Guest, Thank you for your feedback and attention! We would like to clarify that not all of our guesthouse rooms are equipped with windows. When making your reservation, we kindly suggest carefully reviewing the detailed r… Mostrar más

Thank you for your feedback and for highlighting the convenience of our location. We are glad that you found it favorable during your stay. However, we sincerely apologize for the negative aspects of your experience. We regret that it took so long for you to find your room due to the layout of the floor. We understand how frustrating this must have been, and we will work on improving our signage and providing clearer directions to assist guests in navigating the building. We are also deeply sorry that the sheets did not meet your cleanliness expectations and contained dirt stains. This is unacceptable, and we will address this issue with our housekeeping team to ensure stricter quality control and cleanliness standards moving forward. Additionally, we apologize for the disturbance caused by a staff member entering your room during your stay to place a sticker. This action was inappropriate and should have been done after your check-out to respect your privacy. We will review our procedures and train staff to avoid such incidents in the future. Your feedback is important to us, and we will use it to improve our services. Thank you for bringing these matters to our attention, and we hope you will give us the opportunity to provide you with a better experience in the future.

Thank you for your feedback and for highlighting the convenience of our location. We are glad that you found it favorable during your stay. However, we sincerely apologize for the negative aspects of your experience. We regret that it took… Mostrar más

Estimado huésped: ¡Le pedimos disculpas por su experiencia! La Mansión Mirador donde se encuentra nuestro albergue es un edificio con más de 60 años de antigüedad y hay mucha gente viviendo y operando en el edificio, por lo que puede haber algunos problemas con las instalaciones antiguas. Como albergue, hacemos todo lo posible para resolver las necesidades de nuestros huéspedes y, al mismo tiempo, también hacemos todo lo posible para mejorar las instalaciones y los estándares de las habitaciones, ahora estamos redecorando algunas habitaciones todos los días para cumplir con los requisitos. de nuestros huéspedes.Gracias por su comprensión y tolerancia hacia nosotros. (Irene)

Estimado huésped: ¡Le pedimos disculpas por su experiencia! La Mansión Mirador donde se encuentra nuestro albergue es un edificio con más de 60 años de antigüedad y hay mucha gente viviendo y operando en el edificio, por lo que puede haber … Mostrar más

Thank you for taking the time to share your detailed feedback about your recent stay. We are pleased to hear that you appreciated the location of our guesthouse, its proximity to iconic attractions, and the availability of nearby dining options like Urban Roasters. We’re also glad that you found the pricing reasonable given the city’s space constraints. However, we deeply regret the issues you experienced during your stay. Cleanliness is a priority for us, and we sincerely apologize that your room was not adequately cleaned upon arrival. The condition of the floor, bathroom glass, and stained sheets is not up to our standards, and we will address these concerns with our housekeeping team to ensure stricter quality control. We are also sorry to hear about the lack of privacy you experienced. It is unacceptable for our staff to enter your room without proper notice or waiting for a response after knocking. We will review our protocols and provide additional training to our team to ensure guest privacy is always respected. Your comments about the unnecessary sheet changes and lights being left on are also noted. We will take steps to improve our service and ensure better communication with our guests regarding their preferences during their stay. Thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to provide you with a better experience in the future.

Thank you for taking the time to share your detailed feedback about your recent stay. We are pleased to hear that you appreciated the location of our guesthouse, its proximity to iconic attractions, and the availability of nearby dining opt… Mostrar más