Opiniones del Hop Inn 1 estrellas

Thank you for your comment, JUAN MIGUEL. We have clearly stated that the check-in service ends at 11pm, the reminder messages are friendly reminder, as if you check-in late our colleague need to wake up at midnight and open the door for you, so that will charge late check-in fee. The message's content include the late check-in procedure, not only asking you to pay the money, we were trying to help you check-in smoothly. I hope we can understand each other situations.

Thank you for your comment, JUAN MIGUEL. We have clearly stated that the check-in service ends at 11pm, the reminder messages are friendly reminder, as if you check-in late our colleague need to wake up at midnight and open the door for you… Mostrar más

Thank you for your comment, Maria! We are sorry to hear from you that your journey here does not meet your expectation. Actually if you have any enquiry and request, you are always welcome to reception, but during your stay we did not receive any enquiry on the smell and unclean problem as you mention during your stay. Next time if you feel uncomfortable, you can come to reception for help, we will try our best to help you. Regarding the smell inside the room, there are many windows and a air conidioner for all of our guest to use, in addtion, if you request, we can spray the air fresher. We cannot control the behavior of other guests, you may book the female dorm next time, it may satisfy your needs. Regarding the behavior of our reception, all of our receptionist tried our best to assist our guests by addressing enquiries, sometime we are very busy that cannot help you immediately, so we did not do it on purpose. Thank you for your stay in Hop Inn.

Thank you for your comment, Maria! We are sorry to hear from you that your journey here does not meet your expectation. Actually if you have any enquiry and request, you are always welcome to reception, but during your stay we did not rece… Mostrar más

Thankyou for your comment Fabricio. We would like to clarify that we won't charge any fee on storing luggage before check in, and the fee for renting a towel is $100 deposit and $10 cleaning fee which means when you return the towel properly the deposit $100 will be returned to you. There is a fee for late check in because we need to arrange extra man power to do the late check in procedure with guests who need to arrive later than 11pm and we had stated quite clear that the check in time is 3pm-11pm. The booking needed to be charge 3 days before your arrival in order to reserve a bed for you. We just want to clarify that we don't have any unstated scam to our guests, every payment had a reason and if you don't feel comfortable with that we won't force you to pay for any.

Thankyou for your comment Fabricio. We would like to clarify that we won't charge any fee on storing luggage before check in, and the fee for renting a towel is $100 deposit and $10 cleaning fee which means when you return the towel pro… Mostrar más

Thank you for your comment octavio, we apologise for the inconvenience caused. Our receptionist felt sick and have tried her best to help. Next time you may open a translator and write down the things you want us to help then we can help you immediately. I hope we can understand each others' situation. Thank you for your understanding.

Thank you for your comment octavio, we apologise for the inconvenience caused. Our receptionist felt sick and have tried her best to help. Next time you may open a translator and write down the things you want us to help then we can help yo… Mostrar más

In this year bed bug is serious around the world. That's why we select a iron bed which in order to prevent this problem. Hong Kong is a very small city and the rent is very expensive. we are just a small hostel which can not compare with big hotel. But we also try our best to let our hostel look little bit wide and comfortable. For the cooking area, we won't provide seasonings and food, those of them need to prepare by yourself. Finally, as your request we thought hotel is much conform to your need.

In this year bed bug is serious around the world. That's why we select a iron bed which in order to prevent this problem. Hong Kong is a very small city and the rent is very expensive. we are just a small hostel which can not compare w… Mostrar más

Thankyou for your comment Endika. We always try to do our best as a hostel although Hong Kong is a crowd and expensive place. So if you are hoping for a larger area maybe a hotel will be more suitable for you. Anyway, we still hope to see you again in Hop Inn! :-D

Thankyou for your comment Endika. We always try to do our best as a hostel although Hong Kong is a crowd and expensive place. So if you are hoping for a larger area maybe a hotel will be more suitable for you. Anyway, we still hope to see y… Mostrar más