- Due to the weather conditions the pool was closed often. That was not the fault of the hotel, it's a government regulation, but do not book the hotel just because of the pool. - The breakfast price is too high, so we always ate in a nice Dim Sum place a few minutes away from the hotel

- The Eaton put their promise of hiring diverse staff into reality - Its a safe and comfortable environment for queer BIPOCs - Every day two big bottles of drinking water were provided for free - You can feel that the place is popular with local HK people, who visit the bar, restaurant, take a nap or sit and chat in the lobby, its a lively place, not only for tourists. - The location is very central and practical, bus and metro station are very close to the hotel - Self service laundry nearby

Stayed in August 2025

The wall is too thin. Got disturbed by noises from outside. The wind from AC blew at my face when lay down on bed, cant adjust.

Refilled water

Stayed in August 2025

The bathroom is too small, and lacks functionality that you find in tiny Japanese hotel bathrooms. Shower sprays everywhere, you sit on a toilet with feet in a puddle Cleaning is average: the bed is crisp (though our linen had a hole), but the bathroom clearly needs deep clean every few weeks Breakfast is not included and, frankly speaking, if you don't overeat, you can go to any hipster coffee shop nearby and have a breakfast for 2 at a price for 1 at the hotel Location is OK, given that your first impression of HK would be from less fancy area

The bed is very comfy! The Standard room (new design) is quite ergonomic, despite the small size - we had less clutter than usual The new design of the room is vibey, the lobby is stylish Loved the bar at the 4th floor - good Bloody Mary

Stayed in August 2025

Not big issues but, - Can hear the corridor easily so not very sound proof - Lift was a bit annoying to operate with.

Nice room designs Multiple food options within the hotel Great location

Stayed in August 2025

Big and clean room , comfy beds

Stayed in August 2025

Small room

Good locations

Stayed in August 2025

Lifts were an issue. Very busy and often waiting for a couple of minutes for one to arrive that wasn't already full. The hotel card often didn't work so a bit stressful. Gym could have had a wider range of equipment.

Boutique hotel with all the facilities you'd want in the summer (open air pool, aircon gym) but at a budget-friendly price point. The 'Terrible Baby' bar was great - nice place to hang out in the evening. Didn't pay for breakfast as there's a Starbucks next door and plenty of Cha chaan teng for a more local experience, but have heard it is good. Hotel is close to MTR and many of the main HK bus routes pass through there so easy to get around. Staff are friendly and relaxed. There are a couple of laundry businesses in the area that will do same day so there's no need to pay for expensive hotel laundry service.

Stayed in August 2025

Nil

Love the size of the room and location

Stayed in August 2025

We had a severe leakage in the room. I told reception that I slept not well because of it. They didn't offered any compensation or something. I think with such a severe leakage they should have done something. Further the reception was understaffed with only three desk with check out for 300+ rooms.

That much was happening and the breakfast.

Stayed in August 2025

The lifts are always very busy and always full.It’s difficult to go up and down from my room particularly when I carry my luggages.

I don’t eat breakfast . The location seems good.But when I stayed there, I found it’s not. It’s located in the middle of all bus stops and MTR exits.

Stayed in August 2025

Hmm.. those lifts Aircon can do some work. As it’s a bit too slow and as well as most of the time the smells of the food makes you smells after that when you are catching the lift!!

The staff are super nice and helpful. The location is sooo convenient and close to everything you need. Public transport everywhere. You are just a few stops away from TST. There’s a lot of eatery around the corner here and there.

Stayed in August 2025

Pool was not in operation. Very small room, bed was not very comfortable.

Excellent breakfast! Nice location!

Stayed in August 2025

expect longer wait time for the lift during peak hours. the card scanner for the lift is not very sensitive, which further delays the waiting time.

its my second stay. back for its friendly staff and excellent location walking distance to Jordan MTR, and short taxi ride to West Kowloon Station. the room is just right for one person and luggage.

Stayed in August 2025

Improved soundproofing in the rooms would help minimize disturbances caused by noise from other rooms.

Great family room - basically two well planned rooms which were better than the pictures. Location was also great - all public transport was just a stone's throw away.

Stayed in July 2025

none

all

Stayed in July 2025

The area where the elevators are is too narrow and once packed with crowd, it became very messy.

Good location, suitable for family, reasonable room size.

Stayed in June 2025

The room was a bit dark and dated. I didn’t realise I had accidentally booked a twin room. It could have been taken care of a bit better in terms of furniture. The cupboard door in my room was broken and in bad condition.

Loved the pool and the atmosphere of the hotel.

Stayed in August 2025

1. Bed to small for 3 of us 2. Need to add bidet in the toilet 3. Location just ok not too close not too far

1. The hotel decoration are nice 2. The room small but clean

Stayed in July 2025

It is minor acctually, for the view, building around hotel is old building, I was at 16th floor so i could see other building roof, very dirty, not good view. so I keep my curtain close. and it would be better if there is bidet at toilet.

I did really like my room. I stayed at trio room. The cleanliness was perfect and the room was spacious. There is food hall under the room, when we so tired to go out we ate there and alot of choices of food. for the location, easy to get train and bus. If want to take taxi, hotel staff can call it for you.

Stayed in July 2025

i personally do not like carpet

the breakfast was great. the room comfortable for HK,all toilettries were provided included a good hairdrier. Shower was great.

Stayed in July 2025

Would be nice to have a more equity gym but that’s a minor point.

Super cool property in the middle of the city.

Stayed in July 2025

Loved my stay here! The view was great from our room, and the service was excellent. Staff were always around, ready to help with anything. I especially appreciated the availability of wheelchair when I needed it for my father— it made my trip so much easier. It's easy to request from staff whatever you need! I love that it is close to bus stops and MTRs plus it's proximity to shops and restaurants made our stay more comfortable.

Stayed in June 2025

The corridors and rooms were a little dated, as you could tell from the carpet and around some of the fixtures. Nevertheless, I felt the room was clean to my standard.

Convenient location, few minutes walk from metro station. Next to convenience store, grocery store and wingon. Size of room was very comfortable for 2. Hotel definitely has character and quirk, with an excellent yumcha restaurant downstairs along with a dining hall; there are also shared lounges, a small gym, and event/gallery spaces. Housekeeping service was excellent. Would stay here again.

Stayed in July 2025

Breakfast was expensive.

Helpful at the entrance, always acknowledged you as you arrived. Noticed them helping others as necessary. Room was fine

Stayed in July 2025