Reviews of EAST Apartments 4 stars
Taikoo Place, 23 Tong Chong Street, Quarry Bay, Hong Kong, Hong Kong, Hong Kong
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewFriendly and professional staff
All was good
Dear Jonathan, Thank you so much for your perfect 10/10 score and for highlighting our friendly and professional staff! We are thrilled to hear that you found everything to your liking during your stay. We truly appreciate you taking the time to share your experience. It was a pleasure to host you, and we look forward to welcoming you back on your next visit to Hong Kong. Warm regards, Wilfred Ho Director of Apartments
Dear Jonathan, Thank you so much for your perfect 10/10 score and for highlighting our friendly and professional staff! We are thrilled to hear that you found everything to your liking during your stay. We truly appreciate you taking … Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewLike the staff attention, they are all awesome, location and cleanliness. we had a great time and it was just 5 min from office so very practical, also enjoyed the laundry room and the water filter machine in the room ( we bought the same one for our apartment)
it was the summer and very humid - there was a bit of humidity smell in the bed that the staff could not get rid off despite changing bedsheets and all but the rest was perfect
Dear Yannick, Thank you so much for taking the time to share such detailed feedback with us. We are absolutely thrilled to hear that you had a great time and that our staff, location, and cleanliness met your expectations. It is especially rewarding to know that you found the proximity to your office so practical and that you enjoyed amenities like the laundry room and the in-room water dispenser. Regarding the humidity smell you noticed in the bedding, you are absolutely right that the Hong Kong summer presents significant challenges with humidity, and despite our best efforts with frequent linen changes and deep cleaning, this persistent dampness can sometimes seep into materials. We truly appreciate you bringing this to our attention. Your perfect scores for our staff and facilities mean a lot to us. It was a genuine pleasure to host you and we would be delighted to welcome you back on your next trip. Warm regards, Wilfred Ho Director of Apartments
Dear Yannick, Thank you so much for taking the time to share such detailed feedback with us. We are absolutely thrilled to hear that you had a great time and that our staff, location, and cleanliness met your expectations. It is especially… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewClean, classy and with excellent staff.
My only thing is that it’s overlooked by other tall buildings and while there is a gauze “privacy curtain” it can be seen from the opposite side that this gauze curtain actually gives no privacy! Needs to be a double-gauze curtain.
Dear Andrew, Thank you for your wonderful review and for choosing us as your Hong Kong base. We're thrilled you enjoyed our clean, classy studios and our team members' service during your stay. We truly appreciate your feedback about the privacy curtains. Your comfort is our priority, and we'd like to mention that all our rooms are equipped with blackout curtains which provide complete privacy. These can be used instead of or together with the gauze curtains for your preferred level of privacy and light control. It was a pleasure hosting you, and we hope to welcome you back soon. Warmest Regards, Wilfred Ho Director of Apartments
Dear Andrew, Thank you for your wonderful review and for choosing us as your Hong Kong base. We're thrilled you enjoyed our clean, classy studios and our team members' service during your stay. We truly appreciate your feedback ab… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewFriendly staff and lovely kitchen:)
The trash bin is too small.
Dear Valued Guest, Thank you for your wonderful review! We’re so happy to hear that you had a great stay—it’s always our goal to make your experience memorable. We appreciate your feedback about the trash bin size and will certainly take this into consideration. It was a pleasure hosting you, and we hope to welcome you back for another enjoyable stay soon! Warmest regards, Wilfred Ho Director of Apartments
Dear Valued Guest, Thank you for your wonderful review! We’re so happy to hear that you had a great stay—it’s always our goal to make your experience memorable. We appreciate your feedback about the trash bin size and will certainly take … Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewGreat location, spacious suite.
Hotel can be pricier than other hotels nearby.
Dear Amy, Thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear you enjoyed our great location and found your suite spacious - we take great pride in offering comfortable accommodations for our guests. It was a pleasure hosting you and we look forward to welcoming you back for another stay. Warmest regards, Wilfred Ho Director of Apartments
Dear Amy, Thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear you enjoyed our great location and found your suite spacious - we take great pride in offering comfortable accommodation… Show more
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewLocation and room
Room was dusty
Dear Supuni, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our location and found the room comfortable during your stay. At the same time, we sincerely apologize that your experience was impacted by the cleanliness of the room. This is certainly not the standard we strive to maintain, and we’ve addressed this with our concerned department. We hope to have the opportunity to welcome you back again! Warmest regards, Wilfred Ho Director of Apartments
Dear Supuni, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our location and found the room comfortable during your stay. At the same time, we sincerely apologize that your experience was impacted by the clean… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewTop quality residence. Way above expectations in all departments. Will definitely revisit.
Dear Derek, We are absolutely honored by your perfect rating and thrilled to hear that your 16-night family stay in our One-Bedroom Suite exceeded your expectations in every way! Your description of our residence as "top quality" is the highest compliment we could hope to receive. We can't wait to welcome your family back for another exceptional stay whenever you're ready! Warmest regards, Wilfred Ho Director of Apartments
Dear Derek, We are absolutely honored by your perfect rating and thrilled to hear that your 16-night family stay in our One-Bedroom Suite exceeded your expectations in every way! Your description of our residence as "top quality"… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewExcellent apartment in a very nice area of Hongkong!
That I had to leave....
Dear Peter, We are absolutely thrilled to receive your 10/10 rating and to hear that you enjoyed your stay in our apartment! It’s wonderful to know that you loved the location and found it to be an excellent base for your 6-night visit to Hong Kong. Your kind words about having to leave truly put a smile on our faces—there’s no greater compliment than a guest who wishes they could stay longer! It was our pleasure hosting you, and we’d be delighted to welcome you back for another memorable stay in the future. We wish you a safe journey back home! Warmest regards, Wilfred Ho Director of Apartments
Dear Peter, We are absolutely thrilled to receive your 10/10 rating and to hear that you enjoyed your stay in our apartment! It’s wonderful to know that you loved the location and found it to be an excellent base for your 6-night visit… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewAbsolutely clean apartment
The photos on Booking were misleading. I was expecting a separated kitchen and salon; however, everything is unfortunately contained within a single room, small ,which was misrepresented.
Dear Dawit, Thank you for choosing to stay with us and for sharing your honest feedback. We’re pleased to hear you found the apartment absolutely clean, as we take great pride in maintaining high standards of cleanliness for all our guests. We apologize for any confusion regarding the room layout. Your feedback about the photos on Booking.com is invaluable, and we’ll share it with the relevant departments. We hope to have the opportunity to welcome you back. Please don’t hesitate to reach out if we can assist with anything in the future. Warm regards, Wilfred Ho Director of Apartments
Dear Dawit, Thank you for choosing to stay with us and for sharing your honest feedback. We’re pleased to hear you found the apartment absolutely clean, as we take great pride in maintaining high standards of cleanliness for all our guests… Show more