Reviews of Hotel Villas Santander 4 stars
19 avenida 16-25 zona 10 Villas Santander, Zona 10, 01010 Guatemala, Guatemala
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, good location
Bed not comfortable, bathroom was pretty dirty, difficult to access rooms if you have luggage, early check in was not possible so we had to wait, could hear the guests in the room next door all night.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGood design.
Not clean, bad smell because of dirty blankets and bedspreads, dirty smelly towels.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe restaurant was ok
The “kitchen” was super dirty. They gave us one lumpy small pillow to sleep on. When I asked for an extra pillow they said there were none. The hotel was empty. We told them that we needed to check out early. No one was there and no one came to help even after ringing the bell
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewClosed to main avenues.
Hard to get inside building
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewNice and clean
Very restrict access to our rooms.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in March 2025
Verified reviewReviewed: 13 May 2025 · Stayed in March 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewThe staff was very friendly
We had window in to neighbors shower. Bed was rock solid. Only window to outside needed a curtain except it's next to kitchen. The entire room light up with the sun so not great for trying to sleep in. The water smell of sewage we couldn't shower.
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewGood location, Josue at front desk was very nice and helpful. They had parking, bed was comfortable.
They didn’t have elevator to carry the bags so it was tiring. Lady at the front desk was very rude…
Reviewed: 16 April 2025 · Stayed in February 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewLocation was safe but other than that there is nothing positive to mention about this property/unit.
Basics were missing - the floor was so dirty that it was sticky; Water pressure in the shower was not adequate; the kitchen was equipped just to check the box but not to really serve the purposes. Towels, bedsheets, pillow cases were all dirty (visibly). So much noise presumably by some other occupants in the premises late into the night that didn't allow for some rest / peaceful sleep.
Reviewed: 1 April 2025 · Stayed in January 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified review