14 Avenida 15-78, Zona 10, 01010 Guatemala, Guatemala
#45 of 76 hotels in Guatemala
Guests' ChoiceBased on 25 hotel reviews
8.1Cleanliness
8.1
Comfort
8.2
Location
9.0
Facilities
8.0
Staff
8.6
Value for money
8.3
Free Wifi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: June 15, 2025
Karen
HondurasThe hotel has limited parking with only two spaces onsite, and there is no cable TV. Some noise from the restaurant or hall can be heard on the second floor. Free toiletries would be a nice addition. The room is pleasant, but some decoration or a fixed closet instead of a movable one would improve the experience.
The room was spacious, with good WiFi and a convenient location. They kindly reserved a parking space for me as requested from the start. There is also 24-hour reception service, which adds to the convenience.
Stayed in June 2025
Reviewed: April 9, 2025
Evgenii
RussiaNo AC in the room. Only fan. And no keys for outside gate. Every time you need to ring the bell and wait while staff will open the door.
Clean, good shower. Gated parking. Have restoraunt on the terrace.
Stayed in April 2025
Reviewed: August 20, 2024
Michele
MexicoCons: - The Villa seems to be a converted building into a hotel which is fine but there was one thing I really didn't like; my bedroom door was a normal keyed door. Meaning easy to break into if wanted. In the future I would book again but I would bring my hotel lock for this type of door. - There was a door in the room to led to an outdoor patio side very small looked like no division between rooms and the bed was blocking the door so I know its not meant to be use but again same lock issue. I didn't feel in danger but the locks were definitely a negative to me. - They don't clean your rooms during your stay, I had a short trip so that was fine for me.
Pros: - safe location - 24/7 door person need to be buzzed to be let in - has a restaurant terrance (Italian food, portions were good for pricing) - offered room service from same restaurant ordered, the breakfast not mind blowing but again good quality for the price - I booked the 2 bed room (beds were queen size) room had high ceilings overall very spacious, much larger than I pictured - room had tv and closet but the drawers were broken - clean bathroom nothing fancy but also large hot water with good pressure - my favorite part was my window view very large with a great tree in front, black out curtains also which was great for sleeping in - beds were comfy and clean - no ac but there was a fan - didn't have any bug issues and I was there for a rainy weekend - overall room was bare but for my quick trip it was exactly what I needed and at a affordable cost - location: while zone 10 is known as the safest and more popular there isn't much within walking distance so important to note - they offer a service to the airport but only cash is accepted
Stayed in August 2024
Reviewed: July 21, 2025
Lourdes
GuatemalaTV is way too little for the enormous room. I was charged a different amount than specified because I requested a/c - little did I know, all rooms had A/C. Also, 5% plus because I paid with credit card - it was not specified anywhere at Booking. Parking is not guaranteed and even if you get parking, a car may block your way out and Staff will act nonchalant. Bed was really loose and I was barely given 1 towel. I had to request some more. Shall I keep going? The room has a tiny desk but literally not even one chair for you to sit down. It's quite odd and even sketchy.
It is indeed a very spacious room.
Stayed in July 2025
Reviewed: July 18, 2025
Rolando
IndonesiaI dont like everything
Nothing bad choice
Stayed in July 2025
Reviewed: June 30, 2025
Rutger
GuatemalaThe mattress was very hard and not comfortable. There was quiet some noise at a certain point in the hallway. The employees do not speak English at all.
The room was clean
Stayed in June 2025
Reviewed: May 25, 2025
Jessica
United StatesIf you’re traveling from elsewhere, there is nowhere to get water unless the restaurant is open. (4-10).
Huge room. Lots of light. Comfortable clean beds. Safe and secure area/building. Friendly staff. Great restaurant, had live music and lots of locals. The food was super good. We were going to go out to eat and just decided to stay at the hotel because we were enjoying it so much.
Stayed in May 2025
Reviewed: April 2, 2025
Claudia
United StatesThe only two things I didn’t like were that the room and bathroom weren’t clean and that wasn’t hot water to shower
Stayed in March 2025
Reviewed: March 29, 2025
Juan
United StatesExcellent location, friendly staff, clean and cozy.
Stayed in March 2025
Reviewed: March 11, 2025
Georgios
GreeceThis is the worst hotel I've ever stayed. I usually stay in hotels with rating 8+ on booking. This is the worst hotel I've ever stayed. I have never seen such a dirty hotel. It was a nightmare. It seems like they never clean. They just tidy up the rooms. We couldn't sleep at night, because of the bad smell and cockroaches. We complained the next morning, and the staff reacted without surprise, without a sorry, nothing! Booking should not cooperate with such bad hotels.
The location was relatively good
Stayed in March 2025
Reviewed: March 10, 2025
James
CanadaNo amenities, no ice, no drinks no drink machines, no food at all, very bare bones.
Front desk staff were very friendly, but the cleaning lady was most helpful for knowledge of the local area. Open 24 hours. Room was bery clean.
Stayed in March 2025
Reviewed: February 23, 2025
Zasha
SpainThey charged me 25% more of what it said in the booking. The room felt like a cave and it was very warm.
Stayed in February 2025
Reviewed: October 16, 2024
Leonel
GuatemalaNothing
All
Stayed in September 2024
Reviewed: September 2, 2024
Yolanda
GuatemalaThey gave me the room 105, which was beside the cleaning room and they had a lot of noise going on until 10:00 pm. It was also a room next to the water pump, which went on every 5 minutes. I guess another room would have been much more tranquile!
Location and it was clean
Stayed in August 2024
Reviewed: September 1, 2024
Joshua
United StatesHair in bathroom. No windows. Over priced. Hot.
Stayed in August 2024
Reviewed: June 8, 2024
Helmut
GuatemalaNo AC, or at least a fan. No coffee or water station
Comfortable bed. Location
Stayed in June 2024
Reviewed: June 24, 2025
Martha
GuatemalaThere are no comments available for this review
Stayed in May 2025
Reviewed: June 10, 2025
Rojess
HaitiThere are no comments available for this review
Stayed in May 2025
Reviewed: October 9, 2024
Guillermo
GuatemalaThere are no comments available for this review
Stayed in October 2024
Reviewed: September 12, 2024
Karen
United StatesThere are no comments available for this review
Stayed in September 2024
Reviewed: August 18, 2025
Leon
GermanyThere are no comments available for this review
Stayed in July 2025
Reviewed: July 21, 2025
Angie
GuatemalaThere are no comments available for this review
Stayed in July 2025
Reviewed: August 31, 2024
Rey
PanamaThere are no comments available for this review
Stayed in August 2024
Reviewed: August 10, 2024
Tax
GuatemalaThere are no comments available for this review
Stayed in August 2024
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content