Reviews of Urban Hotel

There was a refrigerator in the room. The hotel's location was good.

Staff takes a very long time to respond. Staff is unfriendly. There is a construction site on the ground floor and there is no price reduction. The bathroom was outside the room. This was not stated in the description. The room is very dirty and does not look like in the pictures. The shower is much too small. The dishes were dirty and some things were missing. I asked if I could have a knife and they replied that they could not give me a time when they could bring one. Customer service is extremely poor. Avoid this poor hotel. This was by far the worst hotel I visited in Guatemala.

The location of the hotel was the only good Thing

It always took the staff very long to answer to my messages. I wrote to them that I'd be there in 10 minutes. They said I should text them when I got to the hotel, and someone would come and open the door for me. So I had to buy an e-SIM card specifically for that. Rooms are very dirty and dont look like on the pictures. There's a construction site on the ground floor, so the house is very noisy. Despite that, they're still demanding full price. the employees are unfriendly and not flexible. the dishes were dirty. If you have the opportunity, stay in another hotel.

The inner courtyard was nice. Safe location

There is no receptionist; had to wait outside at 10.30pm with my suitcase for them to come and open it up for me. The entrance is not maintained at all. They required the passport or an ID card (not a copy but the actual document) or a deposit in cash. The room didn’t have water in the tab nor the shower (at 1m, after I sent them videos of the problem in the pipe in the ceiling, they moved me to a different room with an external bathroom). The morning after I moved to the original room (water was available) but this time the toilet wasn’t working, so I had to fill buckets with water to use the toilet. Mattress wasn’t good.

Excellent location.

La tranquilidad

La infraestructura en general y especialmente el ingreso

It was a place I could use to sleep, I guess. The room was clean, and it had amenities such as a fridge, a microwave and an electric stove - though I didn't use any of them.

The hotel was unmarked and non-staffed. I had to walk all around under the sun for half an hour trying to find it, and eventually called them to let me in, despite arriving in time, because the staff from a different hotel appears to be taking care of this one. A staff member arrived at about 1:50, even though we'd previously discussed I'd be arriving between 1 and 2 in the app's chat. The room they provided was not the one depicted in the pictures and the private bathroom was outside the bedroom, but whatever - oh, but the shower was tiny and I couldn't have fit if I was fat. I had to leave an ID or a deposit of 1.5x the price of the room. They brought the deposit back after the given checkout time, only because I called like 5 times before checkout - they never answered, and only called me back right around checkout time on the dot. The issue is clear: they are severely understaffed, with the staff of a different hotel located 5 or so blocks away working for this one as well. The area is also quite labyrinthian, so it being unmarked makes for a less than ideal experience.

Very bad property, very dirty.

Everything is so bad