Reviews of Hotel Urban Home
18 calle A 10-53, Zona 13, 01013 Guatemala, Guatemala
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe room was quite comfortable and it was a great deal. The staff was very attentive. I did not hear much airport noise even though I slept with the window open. Overall a great value.
If you are a light sleeper, the hall noise was loud at times.It was not noisy until after 6 a.m. but they used interior doors that allowed the hallway noises to be heard.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe location is the only positive point
The staff were talking loud to each other till 1 AM. Constantly opening and closing the heavy metal front door as loud as they possibly could. No consideration whatsoever… the walls are extremely thin which allows the sound to travel very easy. You will not get any sleep!
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewSuper friendly staff and good breakfast
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewNice and quiet
Small bedroom
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewClean facility and kind staff
Small room
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewbreakfast was nice. good variety and good taste
sink in my room had a unseen crack behind it, causing water to leak on the floor and keep it very wet.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReally clean. Staff really kind. Very safe location - we were a bit unsure when we arrived as had to come through a guarded gate but it was completely fine and felt very safe once inside. Breakfast was very good - one of the best we have had in Guatemala. Free shuttle to airport whenever you want
Nothing
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewVery close to airport , but I did not notice that it was loud, the breakfast was tasty
Very hard to find even with a driver
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewwindows did not offer much noise reduction. room was near street. traffic noise for about 2-3 hrs early morning then it was not a problem.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewCloser to airport in case you have next day fight. I can describe it as a bed and breakfast. They have transfer to airport included. Very closed to airport. Good breakfast
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewClean, closer to airport, Great deal for the price
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe room was very nice and Urban home was very clean, good breakfast included. Very nice hotel only 5 mins from the airport.
NA
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewUseful place right by the airport. You can arrange a free shuttle for a morning flight. There is also simple food served in the evening and a good breakfast available from 6am (included)
Be aware that you have to enter this gated community from the next street over, at least if you arrive late in the day, and you'll be haurranged by an unseen security guard in a little hut demanding ID. After this brief tribulation the area is safe and quiet.
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewLocation
Better Bathroom, bed, ventilation
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified review