The AC wasn’t cold enough for the room upstairs. I don’t think the room was cleaned properly because there were peanuts in the corner of the bathroom

Location and food

Stayed in August 2025

Staff stays on their phone to much, breakfast doenst start until 8 am. Staff doesn't pick up plates they get piled up on the table

Location, pricing and atmosphere.

Stayed in August 2025

Everything was so clean!

The staff is really nice

Stayed in July 2025

Food was okay but not great. Not set up to help tourists who don’t have their own car and are new to Monterrico.

Staff were very helpful. Pool was great. Near the beach.

Stayed in July 2025

Friendly Staff

Stayed in May 2025

Very nice staff

Stayed in May 2025

no comment

the relaxed environment

Stayed in May 2025

The food is not good . Expensive for the amount of food that is served 4 shrimp $25. A lot of things missing from the menu and you can’t take food . All bad

The place is nice with a good location.

Stayed in May 2025

Wings at the restaurant were terrible, because of that we didn't go to the restaurant again...found good nearby options.

Oceanview room at a very reasonable price. Staff was great!

Stayed in April 2025

For $50 a night I 100% recommend here. Restaurant guy was super nice and the reception guy as well. PS ask them to turn the water slide on! It was so fun!!!!

Stayed in March 2025

The restaurant can be cleaner and they need more food varieties. They take too long to serve the food. Beach chairs and umbrellas are not available

The closeness to the beach

Stayed in March 2025

The restaurant service is very uneven. Most of the people waiting on us were smiling and seemed like they were happy to see us, except for one male server, who we could see him behind the counter, ALWAYS on his cell phone and not giving us the service, When he did, his manner was unfriendly. Also, at times (we ate all our meals there), we could wait 30 minutes for the food and at other times it would come in 10-15 minutes. There does not seem to be a boss / leader in that dining room which is badly needed. Also, the tables are wooden and not so clean and the chairs are EXTREMELY uncomfortable. Also, we had thought that the hotel was in Monterrico village, which was not the case, and we were told that we could only take the local bus (every 30 minutes) to go there, but to catch the bus we would have to walk a dirt road (1 km ) at 32 C,+ it was too much for us.. On the day we left, I decided to go in the pool, but this time I took the pool stairs (usually, I would just let myself slide in from the side)). But, I had not noticed that it was slippery (not clean) and THERE WAS NO HAND RAIL TO HANG UNTO), so my feet went into the air and I landed on my back, on the right side. I hurt myself pretty bad, and being 70 years old, I could have broken something (I did not fortunately). I was bleeding, my husband and I screamen for help, finally 2 young people came and I could see that they did not know what to do, With my basic Spanish, I asked them to bring an emergency kit so that I could dress the wound and clean the blood on myself. They came back with some products but not a kit as you would have expected in a hotel. I finally told the young man that I wanted to document my fall at the hotel reception. This was done, the part 'solution' was to be filled out by them and I asked that a copy be sent to my email but that has not been done yet after 10 days.

The room was large and they gave us a quiet one near the entrance with a large balcony and shade from nearby trees. The pool was very nice and we swam every day.

Stayed in March 2025

The facility is nice and it's staff is professional. One thing I would improve is their menu. A light meal option for dinner would be appreciated

Stayed in January 2025

La vista a la playa

Stayed in January 2025

Ceviche at the cafe was spoiled but they haven’t charge me for it

Triple room was amazing, were even 4 beds there and oceanfront view from the 2nd floor balcony

Stayed in December 2024

Everything was matching for us

Big room with sofa and enough space for the kids to play. The swimming pool was perfect for our kids because half of it wasn’t deep and they could play a lot. Fair prices and big portions at the restaurant. We liked the food.

Stayed in December 2024

Great customer service

Stayed in December 2024

I like everything

Service was good

Stayed in November 2024

The hotel was really nice, very clean and right on the beach, the staff was great, outstanding, very friendly, all of them, especially CHRISTIAN AND RONALDO

Stayed in September 2024

The food selection in the menú.

Excellent location, fully recommended for a family vacation.

Stayed in July 2024

I loved it all!

The hotel was incredible, exactly like the photos. The location was very quiet, apart from the crashing of the waves, which wasn't a problem at all! The restaurant was open from 8am until 9pm, even later I believe! The coffee and views were great, the pool and the facilities were great, and the cleaning level was amazing. I would recommend this hotel to anyone who wants a great time at the beach!

Stayed in June 2024

For people with no car getting there is not easy, long walks, no mini fridge in rooms.

Staff is very helpful and friendly, clean pool, spacious rooms.

Stayed in May 2024

The tv doesn’t work and the air conditioner was not enough for the whole room

It was clean

Stayed in March 2024

Not easily to found out

Stayed in April 2024