Barrio 3, 01101 San Marcos La Laguna, Guatemala
#2 of 19 hotels in San Marcos La Laguna
Guests' ChoiceBased on 324 hotel reviews
8.8Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.8
Staff
9.4
Value for money
8.4
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 2, 2025
Julie
United StatesBeautiful place and wonderful staff! Everything was perfect!
Stayed in August 2025
Reviewed: August 31, 2025
Actua_solutions
SpainYou have to ask "the reception" for the room to be cleaned... its not by default, which I dont like very much. Even though I ask for it to be cleaned the bathroon wasnt very clean. So I specifically asked the second day to take care of the shower and it wasnt cleaned. But honestly its a very small detail. The hotel in general is amazing and the owner is fantastic.
Its a wonderful hotel. Such great taste for decoration. Our room was amazing because it has two rooms, great for couples that have a "sleep divorce" LOL. The view of the room we had is amazing since we had a little terrace. The food is nice. The location is unbeatable. I read comments before coming that there was noise in the room but at least the season (August) we went is was "super super" quiet. I am very picky with noise and it was perfect for rest.
Stayed in August 2025
Reviewed: August 24, 2025
Marta
United StatesFor me I love everything
Delicioso 😋
Stayed in August 2025
Reviewed: August 22, 2025
Laurene
SpainIn my room, cascada there were a lot of bugs and 2 big spiders. I knew it could happen so that didn’t bother me too much but if you’re afraid, keep it in mind if you stay here
The place is really nice, the room was original. There’s a lot of restaurant around.
Stayed in August 2025
Reviewed: July 11, 2025
Sophie
GreeceBeautiful surroundings and quiet location. Loved!
Stayed in May 2025
Reviewed: June 26, 2025
Lydia
United StatesA few more options for dinner/lunch at the restaurant would be great (breakfast was amazing!). FYI you have to walk to the hotel from the street if arriving by car.
Lush lives up to its name, with beautiful jungle life built into this family-run business. The owner was there and she checked in with us a few times. It was amazing to wake up to the birds and plants with a lake view (and the cat!). Location is great, walkable to everything in town and the ferries. You must try the pumpkin seed drink at the cafe.
Stayed in May 2025
Reviewed: June 23, 2025
Gabrielle
United StatesThere was not a view of the lake (the beauty is the jungle garden vibe of lush) and there was construction next door all day (not the fault of the hotel)
Close to the boat. Kind staff. Clean. Excellent food. Bordering the nature preserve (highly recommend for swimming). Hummingbirds on site if you’re patient.
Stayed in May 2025
Reviewed: June 13, 2025
Keenan
United StatesAmazing location. Beds were very comfy. Beautiful surroundings. Decorated so nicely. Amazing views.
Stayed in May 2025
Reviewed: June 2, 2025
Marc
LuxembourgCould not extend stay in the same room. Breakfast was not included. We had breakfast there once and found it a bit pricey compared to the options you can find in town.
Spend 3 nights - 2 in one room and other night i other room as we decided to extend stay. Communication was easy. Rooms are very clean and comfortable.
Stayed in May 2025
Reviewed: May 9, 2025
Bailey
CanadaThe hotel greenery was breathtaking, feels like you’re in a little jungle
Stayed in April 2025
Reviewed: May 9, 2025
Crystal
United StatesHow far the place was from the airport. I didn’t expect that but there isn’t anything the hotel can do about that.
The kind owner was very accommodating and the landscaping was beautiful
Stayed in May 2025
Reviewed: May 8, 2025
Stijn
NetherlandsThe ceilings in the bathroom were too low. Anyone over 180cm will need to bend in the cave room. Also no small light for reading or dim.
A jungle oase close to the trampoline park and dock, as well as every restaurant. Loved the unique interieur of this place.
Stayed in May 2025
Reviewed: May 3, 2025
Caroline
Austria-
Really nice hotel close to the lake with a beautiful garden that feels like in the middle of the jungle. The staff was really nice and the room was great too.
Stayed in April 2025
Reviewed: May 2, 2025
Benyamin
United Statessome bugs but quickly dealt with by staff and expected
location , staff
Stayed in February 2025
Reviewed: April 22, 2025
Victor
United StatesThe surroundings. The garden and the staff
Stayed in April 2025
Reviewed: April 19, 2025
Lee
United KingdomChairs in room / balcony a bit uncomfortable, no headboard - relatively minor things
Quirky, attractive setting in its natural surroundings. Lovely staff
Stayed in April 2025
Reviewed: April 11, 2025
Colette
United KingdomBeautiful property, very comfortable rooms and great kitchen facilities. Perfect location, few minutes walk to the main streets and the nature reserve
Stayed in April 2025
Reviewed: April 10, 2025
Paula
United StatesMy friend and I stumbled upon this hotel when we were in San Marcos, and we are so glad we did. It was so unique and beautiful. Each room had interesting features; some even had a shower built into a rock face. We were so comfortable here and the staff helped so much when we had to switch rooms. Also, the free breakfast and coffee in the morning was amazing.
Stayed in February 2025
Reviewed: April 8, 2025
Alanna
United Arab EmiratesThe whole place is beautiful, set within the jungle and it's great they've kept the integrity of the natural beauty around it. We stayed 3 days in one room and decided to stay an extra night, and had to move to the King Room. Location is close to everything you need, the staff are really helpful, and they have a few small music events happening in the ground that you can attend for free. It's worth noting that if you have accessibility issues, you will likely struggle to reach the rooms here. The steps are step and a lot. Also, if you're scared of insects and spiders, again, it's probably not for you because these rooms, like most around the lake, are set within the jungle. It's their natural habitat that we're in, and we have to accept they'll be there.
Stayed in April 2025
Reviewed: April 4, 2025
Tobijane
United StatesCould hear guest at upstairs restaurant in my room
The mezcal hot tropic was a wonderful spirit. Breakfast and dinner were both very good.
Stayed in April 2025
Reviewed: April 3, 2025
Turchany
United StatesMy shower had a weak stream and the water temperature was either scalding or ice cold, but I just worked with it.
All the food was wonderful. Never had a bad meal. The owner accommodated our room to have breakfast included to match our friend group who also stayed at LUSH. So kind. No AC but not a problem with the lush greenery providing shade and cool nights. I liked sharing a villa style with my friends (the bride and groom), but also having my own room and bathroom for privacy. They also decorated the bride and grooms room with flowers, etc., which was very kind.
Stayed in March 2025
Reviewed: April 1, 2025
Cecile
United StatesNA
Very pretty place, well maintained and cared for - an oasis! The staff is caring, helpful: including the drive there, taking care of luggage back and forth, many details - without us having to ask - activities (tour to Chichicastenango), help with pharmacy, etc. Lovely, professional and warm staff. Place is spotless and garden so gorgeous! And the food was perfect: yummy, interesting, local, thoughtful… we loved it: did a lot of research, tried a few options, and came back as it was by far the best choice, and a really good one. We truly enjoyed our stay. (Women in their 50 - and picky…. - though lots of guests were much younger) And others staying there said the same thing. Plus it’s well located: easy to go to everything we wanted to do in San Marcis: close, safe etc. Right next to eco reserve and easy walk to commercial area, boat dock… It’ll be a wonderful memory for sure!
Stayed in March 2025
Reviewed: March 30, 2025
Isabella
BrazilEverything was perfect
Beautiful and friendly staff
Stayed in March 2025
Reviewed: March 29, 2025
Silvia
United StatesIt’s at a perfect location in a stunning setting. Everyone was beyond friendly & helpful. Staying at Lush made our trip to San Marcos a very special one. We very much enjoyed the concert on the property. Both restaurants were excellent. The views unbeatable. Thank you!
Stayed in March 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content