Avenida Las Americas 9-08 zona 13, Zona 13, 01013 Guatemala, Guatemala
#52 of 76 hotels in Guatemala
Guests' ChoiceBased on 128 hotel reviews
7.7Cleanliness
8.1
Comfort
8.0
Location
8.9
Facilities
7.5
Staff
8.3
Value for money
7.6
Free WiFi
6.6
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End of dialog contentReviewed: 4 July 2025
El
United StatesNot long enought vacacion
The food and cleanliness
Stayed in April 2025
Reviewed: 26 May 2025
Nick
United KingdomThe hotel could do with an update and fresh decoration . But apart from that it has a nice pool and it’s not expensive to stay there . As Que vale la Pena !
The Hotel is really close to the airport and after a long flight there’s nothing better than checking in to your hotel shortly after you land . The hotel is in a safe area and close to restaurants and also a nice supermarket . The staff are really friendly and helpful . The rooms are nice .
Stayed in April 2025
Reviewed: 11 May 2025
Andy
United KingdomIf you're looking for something interesting and unusual, this isn't the place for you. Very stanrdard developed world style Hotel, large, conference ready and a bit impersonal. At £100 (US$130) a night for a couple including breakfast, though, can you complain? I think not!
Taxi ride from airport less than 10 minutes so a very convenient location for the airport, this hotel is pretty stndard and I expect it gets a lot of business guests which is how it's set up. Extensive buffet breakfast and buffet evening dinner offerings with a small a la cart dinner menu as an alternative. Air conditioned room, very good sized bedroom, free toileteries and everything worked! The property also has a sizeable complimentary swimming pool off of the restaurant, hair dressers and some Spa type treatments are available at extra cost. Don't fancy buffet dinner? There's a Burgre King next door and a McDonalds just across the road (amongst other fast food chains) - so, lots of choice.
Stayed in April 2025
Reviewed: 28 April 2025
Alexis
United StatesI saw cockroaches and the bathroom smell terrible.
Location and staff.
Stayed in April 2025
Reviewed: 20 April 2025
Jeff
United StatesMy phone wouldn’t allow me to order room service.
People facilities, food and services
Stayed in February 2025
Reviewed: 20 April 2025
Gary
GuatemalaElevators, price and few details.
Location.
Stayed in April 2025
Reviewed: 22 March 2025
Bernarda
CroatiaOmg! The shower is nightmare! So old and rusty and it doesn't work properly. Also, hairdryer exploded in my hand! Wifi is imposibble to work with! And the staff is crazy - I put Not disturb sign on my door. I work remotely and during the day I need to have peace and quite. They called me 2 times on the phone to ask if they can come and clean! If i was sleeping, they would wake me 2 times. Also, I payed for late checkout but they forgot about that and I couldn't enter my room. After they fixed it and prolonged officialy my stay till 6 pm, in exact moment 6.00 pm, while I was leaving my room, they called my room to check if I left the room! So crazy!
Location is great, rooms are spacious, and breakfast was good enough
Stayed in March 2025
Reviewed: 22 February 2025
Jiasong
United StatesHousekeeping was not very thorough - found garbage on the floor and a pair of contact lenses on the bathroom counter. Also saw one cockroach.
Great location, close to airport - we were just staying overnight to catch our flight early next morning
Stayed in February 2025
Reviewed: 20 January 2025
Marco
United StatesPool under maintenance and there was no advisory about it
Location was great
Stayed in January 2025
Reviewed: 27 December 2024
Emma
NetherlandsI did not have hot water at first but i went to the desk and they fixed it for me
Bed was comfy Sauna and spa were amazing Breakfast was good
Stayed in December 2024
Reviewed: 11 December 2024
Carolus
GuatemalaCheck in process was very slow. At 8pm there were still renovation activities going on in the lobby. The hotel is ok but totally outdated, 20 years ago it must have been nice.
Location is very good. Hotel is old but still reasonably comfortable. Spent one night at the hotel before catching an early flight, it served the purpose.
Stayed in November 2024
Reviewed: 16 November 2024
Carlos
United StatesFront deck staff are very friendly, very helpful Respectful and professional. The spacious room, clean the beds comfortable. Excellent buffet With friendly and helpful staff. The hotel is located in an excellent and safe area.
Stayed in November 2024
Reviewed: 25 August 2024
Louis
United StatesGood Breakfast Buffett
Stayed in August 2024
Reviewed: 6 August 2024
Marine
Armeniaqueues for breakfast, old furniture and poor condition of the bathroom
the location, the breakfast
Stayed in August 2024
Reviewed: 4 March 2024
Rosa
United StatesIt is old and needs to be remodel
Centrally located
Stayed in January 2024
Reviewed: 13 December 2023
Mario
GuatemalaSuperb Breakfast
Stayed in November 2023
Reviewed: 3 December 2023
Nery
United StatesThe shower is too low for my height and I'm 5' 8".; I had to bow down to get water in my hair. Old hotel.
Location! Great breakfast and great staff.
Stayed in November 2023
Reviewed: 26 November 2023
John
United KingdomThe desks in the rooms a little tired and not so good for working.
That is not a big US chain, which always lack personality. Outstanding gym.
Stayed in November 2023
Reviewed: 11 October 2023
Leonel
Guatemalathe facilites looks older the employes at spa were rude, they told me I need an aponiment to use the steam room but that was open to anyone, everybody can go in o get out anytime also they didn't wanted to provide me a towel they have a great spa facilites with a unique View spwxially to the airport but the worst customer service
The location and the spa and the view
Stayed in October 2023
Reviewed: 15 August 2023
Julio
GuatemalaThe cleanliness of the hotel was not as expected, the carpets in the corridors to get to the rooms where really dirty and stained. And the a/c in the room had a really bad smell. Those little details made our stay not as good as we expected.
The breakfast was excelent, and the staff were kind. The room space and beds were nice. It's well ubicated and easy to find
Stayed in July 2023
Reviewed: 11 June 2023
Nery
United StatesHefty fine, Q100/ $15 for losing tour parking ticket, even having proof of staying at the hotel with a vehicle. Looks old, but not classic look.
The breakfast was great.
Stayed in June 2023
Reviewed: 5 May 2023
Jose
United Statesall ok
clean and good costumer service
Stayed in May 2023
Reviewed: 23 April 2023
Arik
IsraelThis is an old hotel, even though clean and highly maintained, it's old... The windows are not noise proved, the carpets seem worn out, and so on. The towels can be replaced easily... The price is fair, but don't expect 5 or even 4 stars experience.
The location is good, manly if you have an early flight or arrive late. The room is big, breakfast is OK not more. The staff was very friendly.
Stayed in April 2023
Reviewed: 15 April 2023
Serge
United KingdomMaybe the price of the shuttle to airport ($5 per person and we were 4) is too much Works much cheaper to take a Uber
Location (next to the aiport) Staff are very nice, we requested to keep our luggages for 2 night while we were away on an internal flight and they did it free of charge Rooms are quite, large and clean Breakfast is good
Stayed in April 2023
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