Reviews of Kawilal Hotel 4 stars
Rivera del Río Michatoya, Amatitlán, Guatemala, 00000 Amatitlán, Guatemala

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Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 December 2024 · Stayed in December 2024
Verified reviewThe staff is amazing! They were very open to provide help regarding special needs we had.
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewVery nice park surrounding the hotel, spacious and well furinshed rooms, and very nice the relax area. The staff were friendly both at the restaurant and at reception.
Reviewed: 18 July 2024 · Stayed in June 2024
Verified reviewReviewed: 2 July 2024 · Stayed in June 2024
Verified reviewGreat Service! Great Food and drinks!
Nada!
Reviewed: 11 March 2024 · Stayed in March 2024
Verified reviewThe hotel pool area and the restaurant
Everything was great however, if you are looking to stay overnight you can hear everything, all night from motorcycles to trucks to music non stop, which i understand but, if you want to relax..a good night sleep is important. Windows and walls are not noise proof you hear everything all night. I enjoyed everything about my stay except for sleep.. I did not sleep at all from the noise. Also, the roads before entering the resort the roads have so much garbage and it is not appealing.
Reviewed: 24 February 2024 · Stayed in January 2024
Verified reviewReviewed: 11 February 2024 · Stayed in February 2024
Verified reviewBeautiful comfortable place to stay,we booked 2 nights ,also we bought Thermal spa and hotel gave for us discounts ,we had dinners in the restaurant and food was delicious ,staff was very friendly
Reviewed: 29 November 2023 · Stayed in November 2023
Verified reviewReviewed: 9 November 2023 · Stayed in November 2023
Verified reviewBeautiful, relaxing setting, unique architecture, thermal pools, great food.
The property itself was amazing! I opted to have the property arrange transportation to the hotel from Guatemala City for us, which turned out to not be so good. They sent a car that was too small for us and our luggage, so we needed to have a 2nd car sent, and ended up paying double! It would have been easier and more economical to have arranged our own transportation.
Reviewed: 12 April 2023 · Stayed in April 2023
Verified reviewEverything
Reviewed: 11 February 2023 · Stayed in February 2023
Verified reviewReviewed: 6 February 2023 · Stayed in February 2023
Verified reviewFood was great at the restaurant, The pool and jacuzzi was amazing and the grounds beautiful. Our room was very clean and gorgeous and comfortable!
Nothing
Reviewed: 30 January 2023 · Stayed in January 2023
Verified reviewReviewed: 9 January 2023 · Stayed in December 2022
Verified reviewBreakfast was good enough. Personnel was great. Location was awesome.
For no reason we were charged another $46.16 at checkout. Booking showed it would be $300.73 but we were charged $346.89. Nobody could explain why. I think the difference should be refunded.
Reviewed: 9 January 2023 · Stayed in January 2023
Verified reviewLovely design and great spa with excellent massages.
Unfortunately very loud at night!
Reviewed: 12 December 2022 · Stayed in November 2022
Verified reviewReviewed: 18 November 2022 · Stayed in November 2022
Verified reviewEveryone was friendly and the place is clean and the smell of the place is awesome also the massage hurt but it took away the knots i had in my shoulder that was there for years and I am so grateful that I feel like a brand new person
they couldnt get the tv to give me one english speaking channel but I am coming back for a month to learn spanish
Reviewed: 19 September 2022 · Stayed in September 2022
Verified review