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Reviews of El Carmen Hotel

3 Avenida Norte 9, 03100 Antigua Guatemala, Guatemala

#69 of 162 hotels in Antigua Guatemala

Guests' Choice

Review score

Based on 255 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.0

  • Location

    9.7

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 2 September 2025

    10
    Book them! Highly recommended. Everything about the stay was great!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I loved everything about this hotel. It was clean, great location and the food and staff was great.

    Stayed in September 2025

  • Reviewed: 5 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was a few blocks away. Staff was a little rude both at the front desk and at the parking lot.

    Loved the hotel, the atmosphere, and the location. The cleanliness and attention to detail in the rooms.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    10
    Charming stay in the heart of Antigua
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    No complains. It was a great stay and loved the courtyard style

    The location was amazing, the staff super friendly and the breakfasts were delicious. I enjoyed my stay and would highly recommend it to anyone

    Stayed in May 2025

  • Reviewed: 29 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    They took care of me when I was sick

    Stayed in July 2025

  • Reviewed: 24 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The location was ideal the breakfast exceptional the staff was polite and so so helpful . The hotel itself beautiful food and drinks 10 out of 10

    Stayed in July 2025

  • Reviewed: 19 July 2025

    10
    Buen trato.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Small rooms.

    Good restaurant.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    10
    Fantastic stay in the heart of Antigua
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Our room felt small for our family, but we booked last minute. They definitely have bigger rooms that we would choose next time.

    The staff were incredibly welcoming, friendly and kind. Arnold was just lovely to our family and he felt so genuine and warm hearted. It was so sweet to have the staff say hello daily to our son and remember him by name. Location was perfect, easily walkable to points of interest and also easy to grab a tuk tuk to anything further out. Breakfast was fantastic every time and you cannot have a better view to start your day. The rooms were very clean. Would stay here again and would recommend to others! We really loved our stay.

    Stayed in July 2025

  • Reviewed: 28 May 2025

    9.0
    Great place
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    •The bed in my room was kind of fIrm •You have to ask for washcloths

    Very convenient area close to everything in Antigua. Very clean. Staff was nice and very accommodating anything we needed they provided in a timely manner. The AC was a plus especially in the heat. I really enjoyed the restaurant as well and everyone spoke pretty ok English

    Stayed in May 2025

  • Reviewed: 26 May 2025

    8.0
    The stay was comfortable, and Jorge at the reception made us feel very welcome
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Our stay was very comfortable, and Jorge at the reception was cordial and helpful. He went out of his way to assist us with the equipment we had, making us feel truly welcome.

    Stayed in April 2025

  • Reviewed: 25 May 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location and staff, breakfast was fantastic and rooms clean/comfortable

    Stayed in May 2025

  • Reviewed: 22 May 2025

    10
    Great stay in a great location
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The only thing would be that the windows that face the inner courtyard have curtains - they do the job of keeping light out to an extent and not being see through of course. Yet, during the day if you want natural light and open the curtains, you’ll have little privacy

    We loved this stay. We booked the 3 bed room. The breakfast on the terrace was really good, the women at the front desk was very attentive. We were able to leave our bags there overnight while we did a tour to Acatenango. The parking is only a couple of blocks away, very accessible. The beds were comfortable and the room and bathroom where clean. It is possible to change USD to Quetzales at the front desk (yet not much $50 in our case and at a lower rate 6.5). We would definitely recommend!

    Stayed in May 2025

  • Reviewed: 1 May 2025

    10
    Amazing stay in the center of Antigua
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing location, very helpful staff, nice rooms

    Stayed in April 2025

  • Reviewed: 29 April 2025

    9.0
    Highly recommended.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Because it was converted from an old house, sound proof isn’t great, especially if you are on the ground floor. (It wasn’t an issue for me but just to flag)

    I really like this place. It is the staff that has made all the difference. Everyone was so welcoming and the restaurant on the terrace has a great view. A wide range of selection for breakfast.

    Stayed in April 2025

  • Reviewed: 19 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms very small but they were clean and updated baths.

    Great central location. Welcoming and helpful staff. Great breakfast on terrace overlooking volcanos.

    Stayed in April 2025

  • Reviewed: 14 April 2025

    9.0
    Superb
    • Business trip
    • Group
    • Standard Triple Room
    • Stayed 1 night

    Excellent, delicious breakfast!

    Stayed in April 2025

  • Reviewed: 14 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Small room

    The breakfast and the location

    Stayed in February 2025

  • Reviewed: 11 February 2025

    10
    I would definitely stay here again . The ambiance , location and overall value did it for me
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Noise

    Its location and the cleanliness . It’s great value for your money

    Stayed in February 2025

  • Reviewed: 10 February 2025

    8.0
    Good place to stay
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The parking was only covered within check-in hours. We had to pay Q15 per hour for the time before check-in and after check-out. The room was a bit tight, with not much space to move around.

    The staff were friendly and helpful. The hotel is centrally located. The rooms are clean and the bed was very comfortable.

    Stayed in January 2025

  • Reviewed: 3 February 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The location was excellent. Breakfast was excellent with many options. Staff members were very friendly and helpful.

    Stayed in February 2025

  • Reviewed: 1 February 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was really good, the food was amazing and the hotel was quite charming. Because of its location, it is easy to get around. I would definitely be back

    It is Conviently located...just a few steps from everything. I love it. The hotel keeps his Guatemalan flavor. They were very accommodating, and everyone was courteous and friendly.

    Stayed in January 2025

  • Reviewed: 31 December 2024

    10
    Lovely staff and hotel.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location and quiet. Good breakfast and coffee.

    Stayed in December 2024

  • Reviewed: 30 December 2024

    9.0
    Nice bathroom, exceptional rooftop view.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There’s an interesting, but strong smell in the rooms from cleaning products.

    The location is nice and the rooftop breakfast offers a great view.

    Stayed in December 2024

  • Reviewed: 29 December 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I was on the first floor at the first room and requested to change rooms due to being uncomfortable on the first floor so close to the front door because I was traveling alone. They did not meet my request.

    Is was what it was to be expected. Staff was very helpful with recommendations. The terrace was beautiful bonus for the I love Antigua sign. The inside garden area is beautiful.

    Stayed in December 2024

  • Reviewed: 22 December 2024

    9.0
    Nice experience in the center of Antigua
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable bed, clean room and beautiful view in the terrace. The included breakfast options are many and delicious.

    Stayed in November 2024

Showing 1 – 25

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