Reviews of Casa Quetzal
15-01 6A Avenida, Zona 13, 01013 Guatemala, Guatemala

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewKindest couple ever, perfect accommodations for coming and going from the airport. They even provided an airplane snack and rides to the airport. Casa Quetzal make you feel at home, the world needs more people like them!
Nothing
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe perfect place to stay before flying out - we actually stayed before our trip as well and the hosts are the most welcoming people imaginable!
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe couple who run the hotel are so nice, literally got up in the middle of the night to let me check in because my flight was delayed. Hotel was pretty clen and the breakfast was good.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe hosts were extremely nice and helpful.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery comfortable and clean. Most importantly we received the warmest of welcomes after an easy walk from the airport, and even a drop off to the airport at 4am because of the rain when we expected to have to walk. Such hospitality
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIdeal. Lovely, attentive, helpful hosts. Excellent breakfast. Close to airport.
Nothing.
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe rooms and bathroom were very clean. Towels and toiletries were supplied. Most importantly, the owners completely stole our hearts. We have never felt so at home and attended to. They were overly gracious by making a delicious breakfast and driving us the airport to accommodate our early flight. We would highly reccomend Casa Quetzal to anybody!!
N/A
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewJust a short walk to the airport, there’s a sports bar nearby for food and drinks. The place is safe with a secure fence, but the standout feature is the incredible friendly and helpful host ( and here husband) who speaks good English. They thoughtfully offered room suggestions so the kids feel comfortable and even drove us to the sports bar at arrival and to the airport at 4am due to the rain.
The shower with electric heating in one room stays to hot.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewSuper friendly hosts
Room was a bit basic
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe hosts are amazing, very helpful and accommodating. They took us to and from the airport as well
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewEdgard and Ivonne are the best and make you feel right at home! Delicious pancakes and eggs in the morning before heading to the airport were a highlight! Thank you
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe hosts are outstanding, making your stay feel as comfortable as possible.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe hosts were very welcoming and went out of their way to help make our stay wonderful. They picked us up from the airport (after we were delayed) and took us to find an ATM when the nearest one didn’t work. The hosts also gave us tips for places to visit. We had a great stay! Breakfast was provided as well.
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReally friendly owners and great service. Even though I left before official breakfast time I got a lovely lunch bag and was offered a ride towards the airport. It was a pleasure visiting!
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewComfortable and close to airport, great breakfast and super nice hosts who insisted on driving us back to the airport. Perfect for a stay close to the airport.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewClose to the airport! The staff is very friendly and helpful. Our breakfast was delicious. There is a kitchen available to use and a small seating area. We got a good night's sleep. The ride to the airport was appreciated.
Some updating would be nice.
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in February 2025
Verified reviewPerfect location near the airport and the hosts are the most friendly people
Beautiful very comfortable
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewBreakfast was tasty, bedding comfortable, very clean, safe. Hosts spent extra time giving us travel recommendations. Very accommodating.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewHad such a wonderful experience staying here. The hosts went above and beyond to make me feel welcome – warm, friendly, and genuinely caring. What truly stood out was their thoughtfulness: since my flight was early and Id miss breakfast, they even prepared snacks for me to take along. It’s rare to find that kind of hospitality. Highly recommend this place for anyone looking for a comfortable and welcoming stay!
Everything was perfect
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewAbove it was near to the airport and Edgar and Yvonne picked me up and took me back although it’s only five minutes away. It’s quiet and relaxed and has a lovely roof terrace looking out onto Pacaya volcano which is beautiful. Breakfast was scrummy.