Reviews of Hotel Casa de las Fuentes 3 stars

Too cold in the room at night

Everything, friendly stuff, room was clean, confortable, I felt that I was at home

Unflexible, very bad customer service. The front desk personnel was very, very unpolite. I would NEVER stay there again.

The location

The staff is very hostile. I would NOT RECOMEND that place ever. They have no idea of what customer service means, and if you tell them something they say they have been doing it like that for 30 years and it works for them. They don't have a restaurant, so you might or might not be able to have breakfast there.

The night supervisor Vicente was very nice

I didn’t like being locked in and out of the property 24/7- there weren’t any nice shaded places to sit in the hotel outside my room

Location, staff, neighbourhood, garden, size of the room. We have been there during Holy Week, so it was really good because some processions was even just behind the doors to the hotel. And it’s very close to the city centre.

Internet didn’t work in our room and we had to use it only while being in the garden / downstairs what was annoying. I had also spotted some microscopic ants on my bed..

Staff was great, especially Don Vincente. Property was beautiful and room was nice.

Bed was not very comfortable and the location was a bit further out from the city center than I would have liked.

The hotel is located near the center of town, making it easy to walk anywhere you want to go. The hotel itself is clean, and the staff was amazing.

There wasn't anything persay that I didn't like. I just wish they offered a fan in the room as it could get hot inside the room. We opened up our door and would let our room cool off, but in doing so, you can the risk of bugs coming inside. There was a small window that could be opened but there was no screen.

The building is very impressive and matches its name: lots of fountains and a lively, green yard inside. We had a cozy twin room with private bathroom and many of Antigua's beautiful bars and restaurants are within a reasonable walking distance.

Other than stated in the info section, the shower took quite some time for warm water. Breakfast is only served after 8am and our trip to the nearby volcano started at 7, so unfortunately we didn't get to try it.

Staff

I was not charge the same amount as promise.

Such a lovely old property, and very quiet at night. Our room had this amazing cupola(is that the word?), this dome structure above us. We got bumped to a better room because the hotel was overcrowded and we ended up getting charged more for it, but only about 100q a night, so we didn’t mind.

Two or three different groups had rented the hotel when we were there and they definitely took up a lot of space. Nevertheless the staff were attentive to us, even when we sometimes got confused

Nice, authentic property with well-appointed rooms. Close to the center of things, but not too close. A nearby park has excellent street-food breakfast. There's a bakery across the street. You can easily walk to all the sites. We requested parking on site and it worked out well.

No complaints.

the manager was mean and disrespectful