From the pictures of the hotel I had assumed that the terrace was serviced, you can still buy drinks downstairs and take them to the terrace on the third floor.

Great location and comfortable bed. Aircon worked well

Stayed in August 2025

It’s not as complete as you would expect for the price. In general it’s very basic. TV doesn’t work properly, rooms have white light bulbs which are somewhat depressing, towels are old.

Location is great. Rooms are basic but clean and comfortable. Terrace has great view and is comfortable. Staff is helpful (complimentary transport to and from airport is nice).

Stayed in June 2025

Having breakfast included. They don't offer then, need to go out.

Room with balcony and lake view! Room was big. Nice decoration with towels, each day a new detail! No breakfast included hopefully they can have it

Stayed in June 2025

A/C performane

The view

Stayed in May 2025

Cute hotel, very nice personnel

Stayed in May 2025

Very comfortable hotel. Very friendly and helpful staff. Good to have coffee and tea making facilities in the reception. Balcony was great to watch the sun going down.

Stayed in April 2025

No negatives. A Breakfast service would be a good addition

Beautiful outside deck, great location, friendly staff

Stayed in April 2025

Fairly basic amenities

Lovely hotel in a great location but still quiet enough to sleep. Incredibly kind staff who went out of their way to help us when my husband hurt his foot badly.

Stayed in March 2025

No glasses or beakers provided in rooms which is odd when there's a mini bar. Accom waa a little more basic than expected for the price but it is in a fantastic location.

Beautiful location overlooking the lake. Very clean and comfortable. Nice bathroom. Close to restaurant and little shops. Some basic very limited breakfast items in reception but options nearby, Cool Beans was great. Room had a little mini bar and there was a fridge with drinks you could purchase, beer, coke, little wine bottles etc

Stayed in February 2025

Good location. Nice terrace on upper floor looking out over the lake. (although I wouldn't want to stay in one of the rooms next to the terrace) Good restaurants nearby.

Stayed in January 2025

relatively expensieve

Nice boutique style hotel with a great terrace over-looking the lake. I stayed in a room overlooking the lake, which was modern and comfy with everything you could want. Most of all it was quiet (but you need a lake side room and quiet neighbours)

Stayed in February 2025

Well maintained, clean, quiet and close to restaurants and bars.

Stayed in February 2025

Absolutely perfect location, comfy room, beautiful balcony, friendly staff. Excellent choice!

Stayed in January 2025

I wish the coffee was better and real milk. Maybe a pastry or bun. Parking is difficult.

Great location. Comfortable. Friendly staff. Affordable.

Stayed in February 2025

Loved the communal deck and relaxing there.

Stayed in February 2025

We had to pay 100Q for a 10 minuet taxi back to the airport due to not wanting to leave for the airport at the shuttles scheduled 4pm time for an 8pm flight. I was disappointed to then see the free shuttle bus arrive at the airport just after we did by taxi. So we were a little confused why we had to pay for a taxi when the shuttle was offered for free and made its way there the same time our taxi did

The location is perfect, the place is clean, the shower is big and powerful and the staff are friendly. The room is basic with a tiny balcony and 1 chair overlooking the street. However, we didn't plan to spend time hanging out in the room. My partner left his phone in the taxi, a member of the airport staff and a receptionist tracked down the driver and arranged for him to drop the phone back to us at the airport in time for us to go through security and make our flight. We were and still are very grateful for their help.

Stayed in January 2025

Nice location by the lake. Good sized room.

Stayed in January 2025

We felt it wasn’t up to a lot of the positive reviews we read beforehand. The building is tired and has the feel of a 2 star hotel. The lake was flooded so we couldn’t sit on the balcony in the photograph. Unsure what the breakfast set up was but we were only there to go to Tikal and then moved on

Location. The artistic folding of the towels. Mini bar wasn’t extortionate. Staff were kind and helpful.

Stayed in January 2025

Nothing major.

Very nice hotel in the heart of the Island of Flores. Rooms are comfortable, clean, and large, with good bathrooms. Use of the terrace is lovely with a view of the lake. Complementary tea and coffee is a nice touch. Staff are helpful.

Stayed in January 2025

Very clean. Very central. Great views. Desk for Working!!! Fast wifi. Best hot showers.

Stayed in January 2025

The hotel was carrying out maintenance on the roof terrace so unable to use it.

The view onto the lake from.our little terrace.The room.was clean and comfortable. The reception staff were helpful and friendly. The housekeeper was first class, room cleaned daily.Flores is a great place and a good base to explore further..

Stayed in November 2024

Quite expensive compared to other Guatemalan hotels we’ve stayed in.

Quiet side of Flores. Comfortable bed, hot showers, large room overlooking lake. Friendly and helpful staff. Lovely terrace on top floor with lake view.

Stayed in December 2024

We were staying at a 3 star hotel so there are obviously some things that won’t be available. However, we did expect we would have an iron available for our clothes. The hotel also accepts people booking in late. We were awoken at 12:30am by a group who moved into several rooms over several levels. They yelled to each other over the different levels as they moved about. The balcony area is not closed after a particular hour so the group proceeded to sit on the balcony and talk until about 1:30am, at which point I went downstairs and asked the staff member to please quieten them down. The hotel provided one small bottle of water at the start of our three day stay. They sell bottled water. We had organised transfers but no one showed up on our arrival so we organised something directly at the airport for Q25 per person. We were travelling with two large suitcases and two carryons.

The hotel and our room (304) were great. The location is perfect with shops and restaurants nearby. The view from the balcony is beautiful.

Stayed in December 2024

It was all good

The hotel was charming

Stayed in November 2024