The location and access is very complex. You need to walk up very high inclined streets and the location is wrong on Google maps. Very tiring after a day in the beach to have 7-10 minutes with high inclined streets.

The place is so beatiful. The room was amazing and very comfortable. The hot tube inside the room was great and the breakfast served in the room was great.

Stayed in August 2025

They were clearly understaffed and it led to reception being empty most of the time, no one to help with questions, and things like having the breakfast menu given to us kept being forgotten (and there was no one at reception to ask). The one employee there was lovely and very helpful but he couldn’t be everywhere at once. The breakfast also was pretty average considering the price of the hotel.

The location was wonderful, Pyrgos is beautiful but quieter than Fira or Oia. The room was huge and comfortable and the hot tub was great. The pool was really nice.

Stayed in August 2025

Not a negative- but it is relevant to know this property is a reasonably steep walk with no vehicle access , which with cases is not easy . Also it’s not a hotel but suites - so limited staff presence, no info in rooms about property , or town etc .

Lovely room . Well equipped. Pleasant staff - when we saw them

Stayed in July 2025

Lack of service, details about cleaning, glasses and cups was dirty, huge problems with the jacuzzi, super noisy or not working, lack of general maintenance

Architecture and view

Stayed in June 2025

One time house keeping left my suite unlocked after cleaning.

Beautiful facility

Stayed in January 2025

Only major problem I had was it wasn’t made clear that the hotel was at the top of a mountain and I hadn’t long completed surgery. Getting to the top was difficult for me and dangerous.

Excellent just what I requested however, one comment it would have been nice to be able to get a cappuccino!

Stayed in September 2024

The marketing is all lies, the following does not exist at this property: indoor pool, restaurant, bar, snack bar, spa, spa treatments, edible / hygienic breakfast, reception staff or any staff at all. Our AC didn’t work during the stay, when they got it working it flooded the room. The toilet leaked excrement and the floor was stained. When we asked for it to be fixed, we were told the cleaner would fix it but nothing was ever done. Whenever we raised a complaint we were told a manager would come and speak to us in an hour, that never happened and then all staff suddenly disappeared for the duration of our stay until it was time to check out. We were told we couldn’t get any help with our luggage because the receptionist couldn’t leave reception, however he had no issue being completely vacant all the other days and even left keys out for anyone to take and the computer was logged in so anyone could access other guest details. We would often see our receptionist roaming around town. The safe didn’t have a key, a dead mouse greeted us on entry, along with a lot of dirt, hair and stains from previous visitors, even worse that the cleaner barely visited. A manager was promised multiple times but never showed up. Generally an awful, awful stay.

We met a few other guests staying at the hotel who were also having a terrible experience. Our shared awful experiences helped create a great community feel.

Stayed in August 2025

Where to begin? Complete misrepresentation and rude bordering on aggressive staff (when they were actually there) 1 - The hotel says it has a restaurant and bar facilities. There is nothing on site. The staff were incredibly rude and suggested it does not matter as there are restaurants 'nearby'. I would not have booked this expensive hotel if the owners had not lied about the facilities. We asked to speak to a manager various times but they refused and said they were unavailable. When we asked for compensation they refused. 2 - no indoor pool - another complete fabrication 3 - no wellness centre - complete fabrication 4 - the kitchen facilities where they prepared breakfast is absolutely disgusting. After the first day we did not want breakfast again, which is good because there were no staff at the hotel for us to order it if we wanted it. 5 - broken door handle. I was aggressively told by one of the workers on the first day (only time they were around), that a door handle was not necessary to lock the door and therefore they would not get this fixed.... 6 - the room was only cleaned once during our stay - this comprised the floor being swept. Towels, bedding and bins remained unchanged. This was an extremely disappointing stay. We expected a wonderful hotel with various amenities that simply did not exist. When we spoke to various staff on the first day they were extremely unhelpful and just shrugged their shoulders. They denied that there were any issues when I clearly showed them where they had misled their customers.

The rooms were spacious

Stayed in August 2025

The room itself was very beautiful and spacious, which initially gave us high hopes for the stay. Unfortunately, the service was truly disappointing. There was almost never anyone at the reception, and on our last day, no one was there for check-out. To make things worse, they completely forgot to bring us breakfast. It’s also unclear how often the rooms are cleaned—when we asked, we were given vague and evasive answers, which was quite frustrating. One of the most misleading aspects was the description on the website. It stated that the property had restaurants, a spa, and a gym. None of these were actually available. When we asked about the gym, the staff told us we’d need to go to another facility 5 km away—on the other side of Santorini. For the price and the supposed level of the accommodation, this is simply unacceptable. A beautiful room is not enough when the basics of hospitality are missing.

Stayed in July 2025

Cleanliness could be improved, and the quality of the offered breakfast items

Very spaciouse and comfy room with a great terrace overlooking the island and seaside from left and right. Incl. an amazing sunset scenery. Large pool at your feet, which you can use almost on your own. Lovely staff who helps with the luggage. As you may know, Pyrgos is an old traditional village with lovely small alleys, you have a little walk to get there and around.

Stayed in June 2025

Nothing really.

Spacious room, great view, privacy & staffs.

Stayed in May 2025

Location was very disappointing. It's a 6-7 minutes steep uphill walk from where taxi drops you. There was no restaurant in the property. No one in the reception after 4pm till next morning. VERY VERY POOR.

Nothing absolutely

Stayed in November 2024

Nothing - the staff were so helpful and solved any problems we had especially the receptionist man he was incredible.

The staff were incredible the hotel was amazing I’d give it more stars if I could

Stayed in September 2024

My experience at this hotel was disappointing and did not meet the expectations of a 5-star establishment. The room was dirty, with stained towels and a musty smell due to dampness. The staff was rude and unhelpful (The only polite person was the gentleman who brought me the breakfast.)—they didn't even inform me about the hotel services upon my arrival. When I entered the room, the lights weren't working, and instead of fixing it before check-in, they brought an electrician who took two hours to resolve the issue. During the repair, he used the bathroom in my room, and when I asked for housekeeping to clean it, the woman didn’t speak either Greek or English, forcing me to clean it myself while I was exhausted and needed rest. They didn’t even apologize for the inconvenience. Additionally, the hotel was difficult to access by car, and I had to carry my luggage uphill for 300 meters, including stairs, without any assistance. When I arrived, there was no groom to help with my luggage, which is unacceptable for a 5-star hotel. The breakfast was mediocre and not worth the money spent on my stay. I had booked a room with a view, but the only thing I could see from my room was a wall. I had to go to the pool area to actually enjoy the view. Also i couldn't keep the shutters open in the room because I was visible from the pool area, so I was forced to keep them closed all day. Overall, my experience was disappointing, and I would not recommend this hotel to anyone.

The view was beautiful

Stayed in September 2024

Beautiful place

Stayed in July 2024

The access to property from road side

View 10/10

Stayed in July 2024

Everything was perfect!

Stayed in July 2024

There are no comments available for this review

Stayed in December 2024

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Stayed in August 2025

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Stayed in December 2024

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Stayed in September 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in September 2024