We are wine lovers and the wines we received as part of the "all inclusive" could (and should!) be better. We managed... Our suite had a patio with pivate pool, but one afternoon we had ants as partners to our patio... it took couple of hours to get someone to spray. For the hotel stuff, you are doing great across the board, get this issue resolved!

The facility is new and well maintained. The stuff is always available and helpful, all departments. The private pool that was part of our suite.

Stayed in September 2025

some family rooms a bit dark

nice property

Stayed in August 2025

There was a powerful smell of burning rubber every day in the annex building where our room was. Not sure where it came from, the elevator?? Our phone did not work so I alerted the front desk but it was never fixed. The pools closed sooo early; 18.00.

Location was good near beach and old town. The breakfast was delicious.

Stayed in August 2025

Food quality so so; breakfast options pretty much identical everyday

Family suite with separate rooms for parents and children and separate beds for children; 5 mins walk to the beach ; nice pool never too crowded; beach towels available to borrow on request; very clean; staff courteous and attentive; food and drink reasonably priced

Stayed in August 2025

The hotel is absolutely wonderful and the staff are wonderful. A smile is enough. The manager was extremely wonderful. I thank her very much, the honorable lady. ELENI KOUKLINOU. It was a wonderful hotel and the reception staff were extremely wonderful. A wonderful experience.

Stayed in August 2025

Great location, lovely hotel with super friendly staff, clean and safe with a lovely pool and beach very close by. Nice gym, breakfast was excellent with a wide range of choices. Good air-con and wifi and a nice 15 minute walk to the old town.

Stayed in August 2025

Honestly, nothing. Our stay exceeded all expectations.

We loved the outstanding hospitality from the moment we arrived – the staff was always attentive and greeted us with a warm smile, regularly checking if we needed anything. The à la carte restaurant (Chef’s) was absolutely delicious, accompanied by wonderful live music. Breakfast exceeded our expectations with its variety and quality. We stayed in three different types of rooms, all of which were comfortable and well-maintained. The pool area was fantastic, and the entire hotel was exceptionally clean throughout our stay.

Stayed in August 2025

For dinner drinks only paid. We had half board.

Good location. Good rooms.

Stayed in August 2025

We only missed fresh melon at breakfast.

I would highly recommend this hotel! The location is great, just a 15 min walk to the old town and the beach is just around the corner. The hotel is very kids/family friendly. The property itself has two pools, everything is clean and well maintained. We stayed in a family room (159) with our two kids. The room is spacious, has great closet space a balcony and the cleaning service is spot on. The buffet restaurant offers a good breakfast with endless options. Fresh coffee instead of and automatic machine made my espresso loving husband very happy. The only thing that we missed, was fresh melon. We had dinner at the buffet restaurant once which was also a good experience. On Friday and Saturday you have the option of eating at the a la cart restaurant, this was a great experience which I also would recommend. The prawn ceviche was so good and the Apaki pork is just something special and very tasty. The staff working in the restaurants are friendly and focused and the staff at the reception are very helpful, they made several bookings outside the hotel for us. They have entertainment every night, except from Sunday. From classic music, traditional Greek music to a circus night and fire show. It only takes one hour so if you prefer a quiet evening, that’s still possible. But our kids loved it! The lady at the kidsclub is just the sweetest and our kids enjoyed making craftwork there. I went all in and also took a calm massage at their spa, which was really nice and relaxing. Spa is very clean. Furthermore what I loved is that you have all of the options and facilities of a resort hotel, but not the crowds and you still get the personal and friendly treatment. Thanks again to all of the staff, Angelika, Christina, Michalis , Eris, Stalos, the friendly guy from South Africa and in and in special Eleni, we had a great time at your hotel and we will come back!

Stayed in July 2025

As a family of four our stay was very comfortable and convenient. The facilities were fantastic for both the adults and children.

Stayed in July 2025

The staff was very nice and they were trying to help us and make the stay as conformable as possible. We received another room and was a very good upgrade. The room service was amazing, very good food and a good decision to order in room also (we ordered twice).

Stayed in June 2025

Hotel is few minutes from the beach and main promenade that leads to old town (20 min walk from the hotel), has a nice pool and spa, and restaurant with evening entertainment. Rooms were modern, wonderful, clean, with good air conditioning, fridge and coffee maker. Hotel breakfast and dinner were also amazing with great variety of food every day. Staff were really welcoming and happy to help whatever was needed. We would definitely come here again.

Stayed in July 2025

The air conditioning was very weak. It took ages to kick in and get cool when we were in 30+ degree heat. The uniform the pool bar staff have to wear doesn't match the hotel vibe. I'm not sure why they have to wear these strange floral dresses, but hopefully, they are comfortable. Really lovely patio area near hotel lobby but as the bar was one floor down, it was hard to figure out exactly how you get served there without having to go down to the bar to tell them you are up there first.

The hotel was great. It has an impressive, nice, and modern design. I loved the colour and aesthetics. The room was very big, and the bed very comfortable (it was a superior pool view room) on the top floor. The room and towels were cleaned daily, and it was easy to set up DND if you wanted to lie in. Breakfast choice was plentiful; despite how busy it was, food was constantly replenished quickly. The food at the pool bar was also good, lots of choice, good quality of food and didn't wait too long for anything. All the staff we encountered throughout the hotel were polite, friendly, and helpful. Marianna at the pool bar was an absolute hero. She recommended great wine and cocktails from the menu, and was just lovely to chat with in general. The hotel's location was great for us. It was about a 20-minute walk along the beach to the old town, which was lovely to do pre- and post-dinner. It's a flat walk, so it's not strenuous at all, and there is a lot to see along the way. We liked that we were close to the beach, could utilise the bars/restaurants in the local area, and were also a stone's throw away from the town.

Stayed in June 2025

Very clean, nice people working there. Air conditioner in a room, very close to the sea. Good food! Beautiful atmosphere in general.

Stayed in June 2025

Great value for money. Lovely breakfast with a good selection of different food. Great staff. Only a short walk to the beach. Comfortable rooms. Really glad we chose to stay here on our holidays.

Stayed in June 2025

There wasn't anything bad with regard to the hotel accommodation

The staff were amazing. Breakfast had something for all tastes.

Stayed in May 2025

It was possible to hear quite a bit of noise in the room from passing traffic, although this did not greatly impact us as we only stayed for one night. Also, there was a surprising lack of little extras for a hotel of this purported caliber e.g. no shower caps or vanity kits in the bathroom; no coffee machine in the room.

Nice, clean hotel with small but comfortable rooms. Everything worked well. Breakfast was good and they were able to cater for dietary issues. Lovely common areas, including the pool. It was a pleasant walk to the old town, along the promenade. We had no difficulty finding a parking spot on the street near the hotel, although maybe we were just lucky with that!

Stayed in May 2025

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The hotel has 2 buildings, each of them with outdoor swimming pool. The one in the back has also a small indoor swimming pool and a gym. Everything is sparkling clean, breakfast has a good variety, staff is nice and helpful. The hotel is nearby the sea and the center. Rethymno it's great with an atmosphere of modern holiday place with a wide variety of modern cafes and restaurants while, at the same time you have the old town and you find yourself back in time with old historic buildings, small streets and shops with great local herbs and spices. We've been in several places in Crete, but if I would have known from the very beginning, Rethymno would be the best choice.

Stayed in April 2025

We would like a room overlooking the pool next time but our rooms were nice.

The staff, the location, the breakfast

Stayed in October 2024

Swimming pools were not heated and it was not possible to swimming in any of them as the water was very cold. Didn’t like the fact that you had to pay 3 euros a day to use the room safe. That should have been provided free of charge.

Stunning swimming pool area. General design of the hotel was fantastic apart from dining room which was a little old fashioned compared to the rest of the hotel.

Stayed in October 2024

Clean and nice

Stayed in October 2024

pleasant helpful staff. clean facilities. well organized. beautiful grounds, well maintained

Stayed in October 2024

Hospitality at its best ! Clean and cosy rooms, good facilities, and very good food. The personnel is always friendly, smiley, and helpful. We will definitely return at Theartemis Palace!

Stayed in October 2024

The sofabed was uncomfortable

Several pools so you could always find a sunbed

Stayed in September 2024