Opiniones del The Vine Suites

Dear Manuel, You can, easily, check our property’s rules in Booking.com and confirm that our suites have maximum capacity strictly up to 4 guests and check-in hours are 14:00-22:00. However, you totally ignored these rules. Initially, you firstly booked the accommodation and then you just informed us about your late check-in, only a day before your arrival and we were totally clear from the beginning for the extra charge. Additionally, your flight was originally scheduled to land at 23.00 that means arrival at the property 12.00 at midnight so you didn’t arrive late due to a delay of your flight as you referred in your comment. The flight, really, delayed and you arrived at 1.00 a.m. and our host was there for you. We have to note, also, that our check in procedure, in the contrary to other accommodations with no reception desk, is completed by our welcome host and not an automatic machine. Yet, the most difficult issue we had to confront concerning your booking was that arrived 5 guests instead of 4, and the age of the youngest one was 15 years old, while you tried hardly to keep it a secret by saying that the one would leave the room after midnight. Even though, the directions of Booking.com were not to have accepted you in the suite, we thought that it would be really unkind and a great inconvenience for you to leave you out of the property at midnight looking for another property to stay. Instead of that, only for the first night- against our rules -as we had didn’t have a second suite available we tried hard and found a fifth mattress for your 5th person (it is obvious in your comments too, that you were 5 and not 4). And for the following 3 nights we offered you with a great discount a second suite “assyrtiko” for your accommodation, and you accepted it rather than search another room in another property as there was no way to accommodate 5 guests in one suite of ours. We tried hard and we really feel that we did our best in order to offer you the most convenient solution, even though we were under great pressure discovering last minute the time of the arrival and the extra guest. It is important for us to have guests that respect our rules and be clear from the beginning. Obviously, hospitality has a different meaning for each person. We feel really sad you haven't appreciated our efforts for offering the best hospitality and the solutions we could, always according property's rules. Best Regards, The team of the Vine suites.

Dear Manuel, You can, easily, check our property’s rules in Booking.com and confirm that our suites have maximum capacity strictly up to 4 guests and check-in hours are 14:00-22:00. However, you totally ignored these rules. Initially, you … Mostrar más