Not too much to say and they are not related to the resort to be honest..The resort it's dedicated to the families in general , and there are alot of English people , French etc that are coming with their kids and they leave them sometimes without watching over them. This means that the kids are doing alot of things that are not ok..of course this is due to the parents, and education that they receive, but it would have been good to have someone to look over them and be careful. Other thing it's also not related to the hotel but i ll leave the comment for the visibility, be aware that the transportation infrastructure in Crete it's very bad. If you don't rent a car, the taxis are overpriced ( I think it s like a shark mafia in the entire island like Bolt and so on, for 5 km they want between 25 - 30 euro one ride!!! This is crazy! ) . The buses are also very bad, they don't come or if they will do it, you will not know where are they going) If you don't come prepared with cash, all the ATM are taking 10% commission for one transaction - also very bad from my opinion and would be good for everyone to know this in advance.

Location, near the beach, the kids area it's very nice, the garden very beautiful and well mentained, the food option and the hole personal it was great, the entertainment and the fact that in every night they planned different kind of shows ( dancing, magic , pool party, night movies - for the kids it was fantastic). The beach is also clear and with soft sand , water very good at end of August. I cannot complain on something about the resort ..just a few little things that needs some improvements.

Stayed in September 2025

the water at the water park is freezing. also at the pools. there were only two pools with normal temperature of the water. the kids could enter to the freezing water.

very clean big and nice.

Stayed in September 2025

The food repeats itself between lunch and dinner, and after a few days it’s hard to enjoy. At the water park, the food is exactly the same every day with no variety. Only two restaurants are available outside the main dining hall, and one of them is basically the same as the dining hall. The kids’ menu is very limited. If you arrive just five minutes late to lunch or breakfast , there’s almost nothing left to eat since everything is cleared away so quickly.

The staff was amazing – friendly and helpful. The water park was fantastic, and the kids had a great time. The kids’ club was wonderful, very high quality and well organized. The room was cute and comfortable. Drinks in the room were a nice touch

Stayed in August 2025

It was nice if the room and the beds would be more comfortable. But overall great vacation.

Great pools, great staff. Always do their best to help any question or requests. Highly recommend!

Stayed in August 2025

We stopped for one night visiting some friends. Really lovely room, very clean, and smells lovely. Hotel facilities are exceptional.

Stayed in August 2025

This has been our third consecutive year in this amazing location. The team is wonderful, the food is great and the facilities impeccable. Our son is very entertained by the water slides and evening kids program and highly motivated to eat his proteins and grow by next year, so he can slide on the older kids slides 😁. So yes, we’ll be back in 2026 as well. Looking forward. PS: it’s worth renting a car and doing the Sebi Submarine tour and the lemurs feeding at Amazonas Park Zoo

Stayed in August 2025

The food wasn’t amazing, quite repetitive

It’s super clean and the water park is excellent

Stayed in August 2025

Nothing outside

Everything was good. The vibes

Stayed in June 2025

Water park and pools

Stayed in August 2025

Pretty big place, quite a lot of walking required.

Friendly stuff, food is great in all restorants, there are many activities for both kids and parents. The private beach is also great.

Stayed in August 2025

The hotel staff was exceptionally positive, attentive, and delivered outstanding service.

Stayed in August 2025

Everything was perfect

This is our best loved hotel, we come back every year. The family room is perfectly big, the beds are comfortable. Exellent air condition. Wifi doing well. Reception staff very kind helpful, smiling and working a lot for you. The restaurant is clean, the staff is proffessional, the food is very tasty good quality. The medditerran restaurant is super , viewing to the sea as the bar also. Palm tree garden all around the hotel. The pool is warm, good tempered, clean and is in a beautiful area. The water park super for the bigger children too and the parents also. Good salads or chicken nuggets, eis cream at the water park. Very good holiday. Thank You Stella Village Staff!

Stayed in July 2025

Nothing

The food, cocktails , all

Stayed in August 2025

Some pillows was compressed and not comfortable. Water can be more clarity at pools in Stella village. Stella village hotel guests don’t have towels station at water park and need to take and drop the towels all the way from the Stella village (With big family and small kids it’s uncomfortable for parents as a vacation could be)

Great place for summer vacation with kids, and great spot to travel and explore island with a car. The kids had a lot of fun at water park, pools, mini golf and at kids zone with nursery and activities, while we can enjoy spa treatments. Diversity food, entertainment and shows Great and caring staff.

Stayed in August 2025

It is not that we did not like it. Just wish that the time for meals were longer. As well for the use of the pool... services were specify until 18:00 which we can understand but ideally 20:00 would be better.

The people were very friendly and accommodating. Location and the facilities were excellent for families with small children.

Stayed in August 2025

We visited again this paradise and we will visit it again and again!!! Everything was absolutely amazing! The room, the restaurants, the bar, the pools, the waterpark and the most important the friendly people that working there, always with a smile, ready to help you with anything needed.

Stayed in August 2025

Super

Stayed in July 2025

Nothing that I can think of (and I'm quite picky)

A big shout-out to the staff of the hotel: Reception desk, bartenders, housekeeping, and restaurant staff were simply amazing!!! Special thanks to Stella, Lika, Lucio, Laura, Nikos, Kostas the driver, Lidita, Sami and all the crew! You are the best! This is our second time in the hotel and we will definitely come back next year

Stayed in August 2025

It is not really a negative part but in my opinion the reception is letting down the whole amazing experience. It is just a basic desk with 3 sofas. Most paints on the walls are not straight. I also ask support with booking a taxi from the airport, on our arrival and got all the info requested, I confirmed we want to proceed but got no further reply. We took a taxi from the airport and the price was the same as the hotel advised, €40.

We arrived in the middle of the night at Stella Village and we appreciated the electric carts carrying the guests and luggages, especially that we were tired after a long day with a delayed flight. We even had food left for us in the room, in the mini fridge. We stayed in a superior family room 423, with a double bed and 2 single beds, separated by a sliding mirror. The room is extremely comfortable, great shower facility, balcony, towels changed daily, mini bar refilled daily with soft drinks and water. We loved the atmosphere, people and fantastic food. They have great bars, swimming pools for every preference, good music, access to a beach with sun loungers, evening entertainment. We visited the water park at Stella Palace one day and it was great for kids. There are beautiful palm trees everywhere very well maintained and all the people are working hard to keep this place to a high standard. There is a water sports company in a short walking distance and great beach bars if you prefer a walk outside the hotel in the evenings. I found very useful installing their app on arrival and you will have handy all the locations, events, map. A truly enjoyable holiday, thank you. 🤩

Stayed in July 2025

Unreliable Wi‑Fi No internet access in the dining area and frequent disconnections throughout the resort. Room Key Issues The keycard stopped working multiple times during our stay and had to be reprogrammed at reception. Water Park Accessibility The park is located uphill and a few minutes’ walk away. In the heat, without available golf carts, this can be quite uncomfortable. Gym Access is Not Included The fitness center requires an additional daily fee. Today, most hotels include gym access as a standard amenity, and it's frustrating to pay extra for quick vacation workouts. Room Maintenance The sliding door between the rooms was broken and wouldn’t close properly. Limited Toiletries Only basic soap and shampoo were provided in large dispensers. No individual toiletries like conditioner, lotion, or vanity kits. Poor Beach Facilities The beach umbrellas are small and non-adjustable. There's no bar or drink service on the beach, which makes it less comfortable for longer stays. Lack of Communication About Kids’ Club We weren’t informed that registration for the kids’ club was required in advance — this led to some disappointment and confusion.

Two years ago, we stayed at Stella Palace, and when booking this time, I didn’t realize “Stella” was a hotel chain – I thought I was booking the same place. So arriving at Stella Village instead of Palace was a surprise. Yes, Palace is 5 stars and Village is 4, but honestly? We barely felt a difference. Rooms are a bit smaller, pools too, and the food selection is more limited – but the price difference doesn’t reflect that. In fact, Village had many advantages – and the biggest one was the amazing staff. Everyone – receptionists, dining staff, bartenders, golf cart drivers, kids' club team, and lifeguards – was kind, welcoming, and helpful. The room was comfortable, and I especially appreciated that the kids had real beds instead of pull-out sofas. Evening entertainment was fun, and while the buffet wasn’t huge, everything was tasty – especially the desserts. Special thanks to: Lidita in the dining room – always smiling and sweet. The golf cart drivers, especially Christopher, who helped my elderly parents with such patience. The lovely girls at the kids' club. The lifeguards, respectful and friendly. Ihor, in particular, treated my son’s minor injury with such care. We also loved the Village vibe – younger, more fun, and social, thanks to one central bar instead of many scattered ones like at Palace. We truly enjoyed our stay and would happily return!

Stayed in July 2025

The apartment is not large, but I understood that.

It it was a really great vacation. Not a big choice of food, but everything are delicious. Children's room, animation program, and evening shows are great. Beach is not big, but there was always space and free sunbads. Good water park, friendly staff, there are no russian tourists provided me and my daughter great vacation.

Stayed in July 2025

On the downside, the large number of plants attracted insects and mosquitoes, which bothered the kids. The rooms were also not as clean as we had expected and could use more attention from housekeeping. Additionally, the beach was a bit disappointing — the water wasn’t very clear, and we would have appreciated having a snack and drink bar nearby for added convenience.

The facility is really nice and well maintained, with beautiful greenery that creates a pleasant atmosphere. There are activities for the kids throughout the day, which was a big plus for our family. We also enjoyed the many swimming pool options and the aquapark — there was plenty to keep everyone entertained. The quality of the food was average to good — some meals were enjoyable, while others were just okay. One of the highlights was the nearby beachfront restaurants just outside the resort, which were within walking distance and offered a nice change of scenery and food options.

Stayed in July 2025

The Best Hotel Experience I’ve Ever Had This was, without a doubt, the best hotel I’ve ever stayed at. Everything about our experience was outstanding. The food was absolutely incredible – top-quality, diverse, and available at all times. Whether it was the main dining hall or the hotel’s restaurants, the selection was endless and catered to every taste and preference. The cleanliness was impeccable. Every corner of the hotel was spotless, constantly maintained to the highest standards. The facilities were simply amazing. Multiple pools for all ages, an enormous water park, and countless activities made it perfect for families and kids – but also relaxing for adults. What truly set this hotel apart was the level of service. The staff was kind, professional, and went above and beyond to make sure every guest felt welcome and cared for. The service here was the best I’ve ever experienced.

Stayed in July 2025

This is not about the property but just that when you are in Greece, there is a special experience to get closer to the local culture and people. You definitely need to go outside the resort to get a feeling of the amazing Cretan culture.

We travelled with our 13 year old. She loved the waterslides! This is a truly unique feature and one that kids and parents enjoy together. She loved the all day ice-cream bar and the games are with table tennis and air hockey. The all inclusive model is nice for families, and this all inclusive is definitely among the best I have experienced ❤️

Stayed in July 2025