Reviews of Onyx Hotel & Suites 3 stars

Firstly, the place was a m a z i n g!!! we got a great hospitality from Denisa and Victoria- they both helped us through all the time we've spent there! from the very beggining until the very last day of our trip, both of them talked to us with full patiance and with great advices for places to travel or eat. Additionaly, every problem we had they did not hesitate and came strightly to check if anything was ok. Denisa was such a lovely women to talk to- not only she helped us but you could feel her wormth and love as if you know her for years. Victoria was also such a kind hearted women that has always been there for us no matter what! the hotel itself was very big and convinient we had a large room with plesent view and a very nice pool to swim in. All in all, it was a great expirience and we hope we could visit there again.

Quiet area, close to (8 minutes walk) restaurants and bus stops, buses can take you all around the island just for €2 pp. Good breakfast with everything you want. Strong wi-fi all around the hotel area including swimming pool A nice swimming pool and bar with something to eat too, all the staff were lovely and very helpful,we spent 7 days holiday here it was great, off to France now

This hotel was absolutely amazing! The reception staff were incredibly helpful and couldn’t do enough for you. The hotel was clean and so comfortable! The breakfast was superb and the lady behind the bar was absolutely brilliant - her frozen strawberry mocktails went down a treat with our kids! Location was perfect for us, very short bus ride away from centre of Fira and bus service was very regular and easy (again thanks to the help from the reception staff). Thank you so much for such a lovely stay! We wish we stayed longer!

We wished we had organised a late checkout as there was no shower around the pool for when we got dressed to travel home! We will remember for next time :-)

Super friendly staff, big room, really clean, nice pool and view!!! Everything perfect!

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Good breakfast, excellent staff, very clean and comfortable. location in the middle of the island is perfect to explore the island easily.

overall as expected.

This place and service of the staff is awesome. From the first experience at the reception till you leave.. Hotel is very modern and stylish. Rooms were spacious, comfortable and overall beautifully designed! Super clean and they do cleaning service daily! Pool area is perfect! You can fully enjoy the day by the pool on comfortable sunbeds. Also pool bar is open daily with all the drinks you may need. But what we really liked the most was the professional approach of the statf. They were just great, very friendly and always ready to help if you need anything! We received pretty good recommendations what to visit, where to eat from the girls at the reception - tried all of them😁 and we had the best experiences! Breakfast was fantastic - everyday you can choose different varieties and you eat in the very nice area near the pool with nice views! Overall the best stay! Perfect location - close to everything we wanted to see - we used car, but i believe you can even walk to Fira and it’s not that far.. By the car everything is like 15-20 minutes drive. Parking place at the hotel! Thank you for your great job! Would love to come here again!

Nothing to say.

This is a very modern hotel with basic amenities. You have every equipment you need here to have a wonderful and comfortable stay. The private jacuzzi and the main pool is so clean, and the cleaners do a fine job to maintain the cleanliness of the rooms.The staff members are courteous and highly efficient.

Friendly professional staff always ready to help. Property is new with beautifully designed, specious room. Great pool area with bar.

No complaints

From the moment we arrived, the staff made us feel genuinely welcomed and cared for. Every interaction from the front desk to the breakfast and bar team was warm, professional, and thoughtful. Check-in was smooth and efficient, with the receptionist not only explaining the hotel amenities clearly but also offering personal recommendations for local dining and attractions. Throughout our stay, they went above and beyond, helping us secure last-minute reservations. What stood out most was the consistency in service. Every staff member we encountered greeted us with a smile, and no request ever felt like an inconvenience. The housekeeping team was equally impressive rooms were spotless and always refreshed at just the right times, without feeling intrusive. This level of attention and genuine hospitality turned a great trip into an unforgettable one. It’s a beautiful property, but it’s the incredible staff that truly make it shine. We can’t wait to return!

From the moment we arrived, the staff made us feel genuinely welcomed and cared for. Every interaction from the front desk to the breakfast and bar team was warm, professional, and thoughtful. Check-in was smooth and efficient, with the receptionist not only explaining the hotel amenities clearly but also offering personal recommendations for local dining and attractions. Throughout our stay, they went above and beyond, helping us secure last-minute reservations. What stood out most was the consistency in service. Every staff member we encountered greeted us with a smile, and no request ever felt like an inconvenience. The housekeeping team was equally impressive rooms were spotless and always refreshed at just the right times, without feeling intrusive. This level of attention and genuine hospitality turned a great trip into an unforgettable one. It’s a beautiful property, but it’s the incredible staff that truly make it shine. We can’t wait to return!

The hotel staff and amenities were amazing. The hotel staff was very friendly and always tried to ensure we had everything we needed. The breakfast service was absolutely amazing, the gentleman always gave us ideas where to go and was pleasure to chat with. The bar service was great, we had some amazing cocktails while laying at the comfortable beach chairs enjoying the sun. Cleaners ensure we always had clean towels and our room looked spotless.

The hotel was gorgeous and finished to such a high spec I was amazed we got it for the price we did. The staff are what really made the stay a 10/10 both Denisa and Victoria went above and beyond to make our stay the best. I wished we had stayed longer! We told them our time limit and budget and they recommend several things we could do in that time, we managed to do them all and under budget. I even had a query about stamps and postcards which they not only answered, but solved by obtaining the stamps and posting them for me. Honestly, greek hospitality is something else. This will be a repeat booking for me for years to come, I can't recommend it enough.

We only stayed one night, I wish we had booked longer!

The staff were very friendly and so helpful. Maria and Denisa were exceptional. Gave us good ideas of places to visit and things to do. They always ensured we were happy and comfortable. The room was also comfortable and the private jacuzzi was so relaxing. Really enjoyed our stay!!!

Everything was very tidy and excellent. I loved the hotel. It was very quiet and clean.

All very good

Beautiful facilities! Room was big and spacious! Pool was stunning. Could not fault a single thing!

NOTHING!

Everything was perfect One of the cleanest places we have ever stayed at

No complaints

Superb personal service - spotlessly clean fabulous rooms and pool and a short walk into the village to bars and restaurants

Nothing at all

Very modern, new, clean and comfortable! Very good room and pool area! The staff was extremely kind, specially Maria from the reception! Gave us very good tips and booked all the best restaurants and tours for us.

We had a beautiful, comfy room with a huge private deck and hottub. The view of Fira was lovely, especially at night. The breakfast was one of the best that we have had.....a huge selection of food. The property and room were immaculate. The staff were fantastic.....so friendly and helpful. We would definitely recommend Onyx Hotel & Suites!

Nothing

Very friendly and helpful staff. Good breakfast, great showers, big bed, very quiet location and stunning building and pool.

Nothing

Very nice hotel! We were met by Maria at the reception desk who went over and above to explain about the hotel, amenities, and things to see and do on Santorini. She even helped us book an afternoon catamaran cruise for the next day :) Our room was very spacious, with a large separate sitting area - way bigger than expected! Great pool area with lounge chairs, and bar with both drinks and light snack food options. Excellent breakfast! Very good location - only a couple of minutes from Fira.

Only minor negative point was the rain shower head in our room was clogged quite badly - it likely needed a good decalcification. Other than that, we hated that we'd only booked for 3 nights ;)

There should be a shower next to the swimming pool.