Everything was wonderful, truly one of the best hotels in terms of service and quality

Stayed in September 2025

Nothing

The layout was fantastic, with all rooms close to the lobby, pool and beach. There are also a number of golf buggies that operate around the resort. I don’t know how they do it, but we never weighted more than a few minutes every time. The food was also superb, one of the best breakfasts we have had, with a combination of table service and buffet, very high quality fresh produce and selection of items. The two restaurants (Meatin Point and Eternal blue) were also excellent with very high quality meat and seafood, The beach setup is the best we have ever had at any 5* hotel, white sandy beaches with free cabanas with a sofa and beds. A push of a button and staff would immediately come over and take orders. The rooms were also great and very luxurious. Each one had its own private pool which we loved to have a swim in before breakfast and at the end of the day. The TV on the bathroom and Bluetooth sound system were also a nice touch. Above all else what really stood out for us was the quality of the service. Every staff member went above and beyond to always make sure everything was taken care of. Special thanks the to Sophia, the Front desk and Guest Relations manager who made our stay extra special.

Stayed in August 2025

Outstanding experience! The facilities are top-notch, and the staff is exceptional—always available, attentive, and welcoming with a big smile.

Stayed in August 2025

Everything outstanding, staff, rooms, installations amazing breakfast.

Stayed in August 2025

Could be great if there were more options for lunch and dinner (currently 2 restaurants)

Modern, new, clean, luxary

Stayed in August 2025

Everything was 10/10. Breakfast, dinner, the beach, the pool, the service.

Stayed in August 2025

Nothing, all perfect.

From the moment we arrived, everything was flawless. The hotel is a true haven of relaxation, with incredible attention to detail in every corner. You can really feel that everything has been thought through to make guests feel comfortable and at ease. It’s without doubt one of the best luxury hotels I have ever experienced; elegant, refined, and absolutely worth it. A special shout-out to Chrysa at reception, she was simply amazing! Friendly, professional, and genuinely caring, she made us feel so welcome and went above and beyond to ensure our stay was perfect. Her warm smile and helpfulness truly set the tone for the whole experience. If you’re looking for pure relaxation, top-notch service, and a place where every detail matters – this is the hotel to choose. Highly recommended!

Stayed in August 2025

The dining options could be improved—I was hoping for a more refined or diverse restaurant experience. Also, while the beach is scenic, it’s not ideal for swimming due to the rocky shore.

The hotel is clean, well-maintained, and the staff were genuinely friendly. The location is convenient and peaceful, making it a good base for exploring the area.

Stayed in August 2025

Nana Princess Resort exceeded all our expectations — and that’s saying a lot, considering how beautiful the photos already are. In reality, it’s at least ten times more stunning! The breathtaking sea views, the elegant architecture of the buildings, pools, and restaurants, the spacious and impeccably clean rooms, and the outstanding breakfast — everything was beyond our highest hopes. 😇 A special thank you to the entire Nana Princess team for their attentiveness, support, and the way they handled any request instantly and with a smile. Dearest Joanna from the guest relations team — your kindness, sensitivity, and genuine care made our stay truly unforgettable. Thanks to you, we felt so welcomed and well looked after from the very first moment. We’ll definitely be back — and very soon! 🙏🏼😍 Thank you!

Stayed in August 2025

Fantastic location. Lovely clean rooms freindly and helpful staff. Sophia and the rest of the managerial staff are fantastic.

Stayed in August 2025

Was perfect

Best hotel stayed in Crete - we stayed in Crete 1.5 months in all best 5 star hotels. This was by far the best. We live in Dubai - this was on par to 5* treatment. One of best in Europe! Sofia & Johanna - guest relations the best. Nikos, Jonathan & Thomas - exceptional. Stella our cleaner amazing. Food so good! Clientele lovely too. Management so good!

Stayed in July 2025

Nothing in particular

Fantastic stay - had read many positive reviews but didn’t disappoint. Accommodation was excellent and rooms/bathrooms are a good size with a pool area - we had 2 rooms as a family of 5 and the doors inside and out are interconnecting which worked well for us. Breakfast was excellent - lots of pool areas with lovely private beach. Can always get a lounger or beach cabana and feels very peaceful and relaxing. Eternal blue restaurant has a beautiful setting - we ate out locally a few nights as we like to try different places/local cuisine - hotel gives good recommendations. Guest relations always at hand and the staff are always kind and polite. Location good for airport and visiting Knossos and Spinalonga

Stayed in July 2025

Everything was brilliant. The only improvement would be having the kids club open later and a better room service menu. Thanks

Stayed in July 2025

Nothing. Loved everything.

Very clean and organized. Excellent staff.

Stayed in July 2025

Excellent

Stayed in June 2025

Nothing

Everything

Stayed in July 2025

Super clean, amazing crew, not crowded, great food, perfect spa!

Stayed in July 2025

Cannot think of anything

Exceptional Hospitality! This place offers flawless hospitality. From the rooms, restaurants, and beach — everything is beautiful, clean, and cozy. Every detail is thoughtfully designed for guests’ comfort and relaxation. Breakfast is very good with the possibility to order as well and quick service. The staff is very well-trained and genuinely committed to making your stay perfect. Special thanks to Thomas, Johnatan and Stavros who were always present and so attentive to us. Highly recommended for anyone seeking a peaceful and welcoming experience!

Stayed in July 2025

Leaving, we could have stayed on for longer!

Quite possibly the nicest most relaxing stay I've ever had abroad, the hotel is beautiful, and the facilities, beach, pool, rooms and restaurants are all fantastic. But it's the staff that make this hotel exceptional, they are so attentive and genuinely want to make your stay exceptional. You will not regret booking this hotel!! We are already planning our return.

Stayed in June 2025

I wish there were more lunch options on the property

Hospitality at the Nana Princess was exceptional. Even before we arrived the Reservation Team and Concierge desk reached out to us to arrange airport transfers and assist with dinner reservations and tours. Check in was smooth and quick. Everyone from guest services, to housekeeping and even buggy drivers were warm, friendly and went out of their way to accommodate requests. We stayed there 7 days and there wasn’t a single request that wasn’t accommodated. The rooms were very comfortable. The view is spectacular.

Stayed in June 2025

- Limited vegetarian options in the restaurants. One of the few options wasn’t even available when I ordered it. There was no alternative suggested. Instead I got the quinoa dish without the shrimps but paid full price. - Restaurants were often fully booked. - Towels are always replaced even if they are kept hanging to use a 2nd time - not so environmentally conscious. - Coffee and water was not always filled up.

- Breakfast was incredible with wonderful live music. - Staff was very friendly everywhere. Particularly the staff at the beach was super helpful and customer oriented - huge compliments! - I used the hairdresser on site and was very happy with the result - can recommend.

Stayed in May 2025

Nothing

Perfect holiday

Stayed in May 2025

Exceptionally great - “The” best Resort on Crete.

Stayed in June 2025

We visited Nana Princess in June 2025 and had a flawless experience. The staff—from guest relations to reception, cleaning, and restaurant—were exceptionally professional and welcoming. Our 3-year-old also had a great time; the resort offers a relaxing and well-thought-out experience for all types of guests. A standout detail was the special arrangement for our late departure, which allowed us to unwind comfortably after check-out. Highly recommended for a stress-free and luxurious holiday!

Stayed in June 2025