Opiniones del Nalas Suites

Thank you for your comments Maria, we do value all our guests comments very seriously. Since you text me with the high temperature at your jacuzzi I appeared in 5 minutes personally to check what was the issue. After trying several ways to find a solution to the problem ( lower the temperature from the central panel, emptying part of the water and filling it with new cool fresh water) and since you were at our hotel only for 1 night we decided to put the bag of ice inside to cool it as fast as possible so you can use it. All this process took around 45 minutes and when i left your room you told me that the water is fine. I did ask you via message one hour later ( in order to check) and you replied that it was perfect. Since the previous guests wanted a hot jacuzzi and the temperature is very high outside unfortunately all this water cannot change its temperatures from the one moment to the other. I apologise for any inconvenience that may caused you that moment as you could not use the jacuzzi while we were trying to bring it in the right temperature for you. We hope we have the chance to host you some time in the future again!

Thank you for your comments Maria, we do value all our guests comments very seriously. Since you text me with the high temperature at your jacuzzi I appeared in 5 minutes personally to check what was the issue. After trying several ways t… Mostrar más

Dear Pablo, We are sorry that your stay was not as pleasant as we always intended. As mentioned through your review, Chris the Front Office Manager was always very attentive to anything you needed for your stay on May 21st to 23rd. I would definitely recommend/suggest contacting him in any case such as wifi issues that might happen due to wind or bad weather or mal function of the internet during your stay. I'm sure that he would have resolved this too if he had a notice by your side! We apologize that the location was not convenient for you but Nalas Suites is located at the traditional settlement of Emporio called Kastelli and it's ONLY a walkable village. Since it's a traditional village , it's mandatory to walk and park the car at the nearby parking area and of course walk to find the bus station . We always send the location information to all our guests and of course it is published through our publication. However, we apologize that the location of the sockets were not convenient for you. We thank you for your comments which will make us become better in order to provide even better service to our guests.

Dear Pablo, We are sorry that your stay was not as pleasant as we always intended. As mentioned through your review, Chris the Front Office Manager was always very attentive to anything you needed for your stay on May 21st to 23rd. I wo… Mostrar más