The TV set should have more channels! Also the authorities should help the hotel in making the sea calmer in that area, by mounting concrete slabs 100m from the shore

Stunning staff, very friendly. Maria the cook exquisite!!! Marina thev beach bar girl very friendly! Marius the waiter extremely friendly!

Se alojó en agosto de 2025

Lacked a bit of soul somehow. Maybe some music in the daytime would have helped. Bar closed a little early for a hotel but understand staff want to finish for the day. Strict towel policy. Only get a towel if you exchange for your towel card and towel place only open from 10am to 6pm so early starts or late finishes left you unable to get a clean towel. Not a major problem but an irritation. Threat of fine if you lose your towel or towel card. Not much immediately outside the hotel, a few bars and supermarket shops. Sunbeds around pool get taken up quite quickly, maybe more needed during peak times.

Great hotel, nice facilities and layout. Lovely swimming pools. Fantastic buffet and food options. Beautiful beach area. Great location for visiting Chania, 20 euros in taxi each way or much less if you use bus.

Se alojó en agosto de 2025

The greatest hotel we have ever been! Perfect hospitality from the arrival, amazing hotel, friendly staff, best food and a lot of facilities. We will be coming again!

Se alojó en agosto de 2025

Nothing

It was beautiful and so peaceful

Se alojó en agosto de 2025

All great…

What a fabulous place- great room with a wonderful sea view… The team made our stay very special and are exceptional.

Se alojó en julio de 2025

The hotel is wonderful, with a spacious and very clean room. The cuisine is varied and truly delicious, with consistently different and top-quality dishes. The pools are large and well-maintained, perfect for relaxing. The staff is always friendly, helpful, and professional. The beach is just 100 meters away, easily accessible on foot, with comfortable loungers and a clear, clean sea. A perfect stay in every way!

Se alojó en julio de 2025

At the last day of the stay, a lot of ants came from outside the door. The mosquito plug might have helped a bit

Very clean room, good cleaning and gifts. Amazing view from the balcony. Good AC and bathroom.

Se alojó en agosto de 2025

It’s too big for me and some rooms are far away from the beach!

Very clean!

Se alojó en agosto de 2025

On arrival at night we had an army of ants in the room, this was eventually solved. I’d have to comment on the lack of sunbeds on the beach, and how people book them without actually being there. Generally service can be slow, but who’s rushing, right?

Excellent breakfast and dinner superb buffet style, staff always very accommodating and most amenities. Overall a very comfortable stay.

Se alojó en julio de 2025

The lack of beds on the beach.

The location and the amenities

Se alojó en julio de 2025

N/A

The location and friendliness of the staff

Se alojó en julio de 2025

Very nice breakfast, hotel facilities, large pools, very well maintained and clean, super motivated staff.

Se alojó en julio de 2025

Our room was very far from the beach Design of rooms was a bit outdated

Vey nice and friendly stuff Good breakfast Very clean and quiet

Se alojó en julio de 2025

Padel courts were unavailable which was a shame. Bathroom was fairly dated, but still very functional.

Staff were incredible. Room was a great size, private plunge pool was incredible.

Se alojó en junio de 2025

Wi-fi could have been stronger on the beach. The signal was really poor.

Clean, room in the new section of the hotel, great great food, very polite staff.

Se alojó en junio de 2025

Amazing hotel with a private beach and great swimming pool, we stayed in the Imperial part of the hotel, the breakfast was so rich and delicious, the team was really helpful and nice especially the front desk manager Alicia! We liked every instant spent there and we’ll sure visit again😊🙏

Se alojó en junio de 2025

Great resort , very comfortable Staff is very nice , everything went perfect , thank you for making this vacation this great !

Se alojó en junio de 2025

No alcohol gel around buffet

Wanted to leave a review before the sadness of coming home kicked in. The hotel is very nice, the dinner for half board is excellent and highly recommend. Never ate so well. The room with a private swimming pool is a lovely feature and thank you so much for upgrading us - but the absolute winner are the people. The staff could not be any more welcoming and hospitable. No problem or issue is not met with excellent service. They were the most polite and friendly (and very well presented) staff I’ve ever seen at a hotel. Our cleaner was delightful. I actually learned the names of the staff because they were so friendly. They taught me some Greek! Special mention to all the very helpful women on front desk. To the waiters Ilias and Marios. Even the lifeguards were super friendly, relaxed and wanted to chat. The rooms are spotlessly clean and if you want a great one I recommend staying in 720 which is in the new complex (Imperial) by the quieter pool. I would recommend this for a couple or an older family. I think kids 3-9 might find it a bit boring as no kids club or games room but there is plenty for them to do on the strip nearby like mini golf etc. They have good parking and close to chania. The beach is right on terrace with breakfast. Fantastic. I may very well come again even though they say never to try and go on the same wonderful holiday twice.

Se alojó en junio de 2025

More parasols perhaps. Easier access to WC for the less mobile guests. We had an interconnecting door in our room and it reduced our privacy a bit - we could hear the occupants talking / TV channels etc

Outstanding breakfast buffet with tables indoors and outdoors for choice. Wide range of foods that seemed to suit most guests and early breakfast for those setting off early for a Gorge walk or the airport. Plenty of pools to choose from but needed more accessible showers for guests to wash off sun cream before a swim. Sunbeds were a decent height. Pool towels available from 1000 - 1800. Choice of grass or hard standing areas. Access to pool bar / Italian restaurant one side of the complex and the other Imperial side had pool and beach - again with restaurants. Lift down to WC on this site. Bar staff came round with orders of freddo cappuccino / beer/ fruit drinks as ordered from the QR code on the parasol. On site parking available. Staff everywhere were amazing. Musical entertainment each evening and themed buffets. On site mini shop.

Se alojó en junio de 2025

Capsules of coffee for the room should not be charged, and water bottles are not so expensive for the price charged and would be helpful

All facilities are excellent, helpful staff, nice breakfast and lunch, clean and spacious rooms, nice pool

Se alojó en junio de 2025

Would have a preferred to be closer to the town.

Beautifully kept environment, friendly and accommodating staff, ample parking, delicious breakfast

Se alojó en junio de 2025

- Super staff - caring and available - Hotel is brand new and everything looks clean and well maintained

Se alojó en mayo de 2025

Exceptional Hotel Experience! We had an incredible stay at this hotel! The structure itself is great, with beautiful, well-maintained facilities that make it a pleasure to spend time in. The location is also excellent. The real highlight, though, is the food: Every meal over the past week has been a memorable experience, with exceptional variety and meticulous attention to detail in each dish. Every bite, from savory dishes to desserts, feels special. And speaking of desserts—they’re absolutely incredible, as tempting as they are delicious. I’ve never seen anything like this in any other hotel. The breakfast was also really good, offering a wide selection that catered to every taste. I highly recommend booking the half board as we did, you won’t find a restaurant better than this! What truly sets this hotel apart is the attention of the staff from start to finish. They are friendly, attentive, and genuinely dedicated to ensuring every guest has an exceptional experience. Can’t recommend it enough! I rarely return to the same place twice, but here, I may rethink my rule. Thank you!

Se alojó en noviembre de 2024

There were a few issues with the room but did get sorted out. Staff were helpful.

Excellent variety of restaurants. Quality of food was great. Location very good with good transport links.

Se alojó en octubre de 2024