The hotel does not offer fresh juices and a variety of cheese at breakfast.

Stayed in September 2025

Room with pool too small. Large balcony would be better. Beach below the hotel a bit disappointing

Excellent breakfast. Convenient location and close to the city Amazing staff. Amazing pool. Breathtaking view. Excellent experience

Stayed in August 2025

Some rooms facing other hotel dining room .

The hotel standards are interContinental all the way 🙏the staff everywhere pleasant 🙂 I will empathize one staff member Victor he did everything to make us happy 😊 and even upgrade our booking with free breakfast, which by the way was perfect 👌🏻 thanks 🙏

Stayed in August 2025

Modern, clean, spacious.

Stayed in August 2025

Amazing stay at InterContinental Crete! The staff were outstanding, attentive, and welcoming. Everything was perfect. Truly a 10/10 experience, I highly recommend it.

Stayed in August 2025

Just could make switching towels for the pool a bit easier. Have a towel desk at the pool not the spa where they won’t let you have them.

Location is excellent. Rooms and hotel are clean and a good standard. Amazing swimming pool that have stunning views.

Stayed in August 2025

Enjoyable comfortable stay with a beautiful ocean view

Stayed in July 2025

Stunning view and amazing location

Stayed in August 2025

Balcony plunge pool freezing and a waste of space

Location

Stayed in June 2025

Bit annoying about the other guests laying towels on chairs by the pool early morning, despite several not being present half the time.

Everything about the hotel, staff was excellent.

Stayed in July 2025

Nothing

Everything, pools, staff

Stayed in August 2025

Pool cleanliness could be improved

Service was great. Client oriented. Great Location

Stayed in August 2025

The room was great, but the outside lights werent working Other than that, it was perfect

Stayed in August 2025

Very welcoming staff. Comfy and spacious rooms. Great service. Walking distance from centre.

Stayed in August 2025

The parking isn't onsite, so you have to wait for your car.

One of the best hotels we've stayed in. Everything was perfect - the room, the facilities, the breakfast and the staff. This hotel is pretty new so it's nice that everything feels brand new. They surprised us with a room upgrade for our honeymoon which was a really fun surprise.

Stayed in August 2025

The room cleaning could have been better. It was hardly consistent. We had to ask for new pool towels three times during our stay.

Breakfast was great. The bar staff was nice too.

Stayed in August 2025

Sunbed reservation system was quite frustrating. People would wake up early to put their towels on sunbeds (multiple of them even) and then they would disappear for most of the day. The result was that at any given moment more than half of the sunbeds were empty but still "reserved". Surely a better system can be invented in such an amazing hotel.

Amazing 5 star hotel in excellent location. Very helpful and friendly staff always there to accommodate any request. We had an amazing time.

Stayed in July 2025

A couple of minor downsides: The toiletries were not always replenished on time in the room, and while the courtesy room option for late check-out was appreciated, it wasn’t very clean. Still, we value the fact that the service was available and see it as a helpful offering. Thank you Xenia and Anastasia ( i hope remembered name correctly )

From the moment we arrived, we were warmly welcomed with valet parking – which, to our surprise, was completely free of charge. At most 5-star hotels, this service usually comes with a daily fee, so it was a very refreshing start. The staff were always ready to park our car, and whenever we needed it, we simply called 30 minutes in advance, and it was brought right to us. That level of service was really impressive and set a high standard right away. As we entered the hotel, we were greeted by a gentleman named Victor at reception. First impressions always matter, and Victor truly made ours a great one. He was friendly, informative, and answered all our questions with a smile. To top it off, he surprised us with an upgrade to a room with a city view – such a thoughtful gesture that made our arrival even more special. Although we checked in late, our first day was nothing short of amazing. Throughout our stay, the entire team remained incredibly helpful, always present and ready to assist. The food was consistently fresh and delicious, and we’d like to give a special mention to Kostas from the restaurant. He was always friendly, attentive, and even recognized us outside the hotel, which made us feel truly welcome and valued. We were also traveling with a small dog, and this made us feel even more welcomed. The staff were always happy to accommodate our needs, and there were absolutely no issues with bringing our dog into all areas of the hotel – including the restaurants. That was a very pleasant surprise, as many hotels only allow pets on the terrace. We were overall very happy with our experience. Thank you to the entire team for making our stay so enjoyable – we’ll definitely be back!

Stayed in July 2025

Could have done with a hoover on the landings.

Great location. Amazing pool.

Stayed in July 2025

Nothing

It was perfect. The service is pleasant. The rooms are clean. Very high standard

Stayed in July 2025

The floor of the foyer was quite slippery, restaurant had very small menu and hardly anything for someone who is gluten free.

Fantastic breakfast options and the staff were lovely. Great location

Stayed in June 2025

Hotel room is clean enough.

Restaurant is good, workers nice.

Stayed in July 2025

Absolutely fantastic hotel.

Stayed in July 2025

We accidentally left our towels on the loungers, and when we returned, they were gone. When we asked for replacements, we were told to go back downstairs to request more. It would’ve been nice if the staff took ownership and brought them up instead.

The beds were some of the most comfortable I’ve ever slept in! The room was spacious and beautifully designed. The bathroom was a highlight - amazing water pressure in the shower and perfect lighting. I also loved the balcony with its beautiful view of the water. The rooftop pool was a major perk - adults only, relaxing atmosphere, and the staff up there were super friendly.

Stayed in July 2025