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Reviews of Grand Serai Congress and Spa 5 stars

Dodonis 33, Ioannina, 45332, Greece

#28 of 50 hotels in Ioannina

Guests' Choice

Review score

Based on 456 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.5

  • Value for money

    8.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 3 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Some minor comment: It is called a spa hotel, but the spa is de facto permanently closed.

    Nice staff, very nice rooms, great breakfast and city centre in walking distance.

    Stayed in September 2025

  • Reviewed: 2 September 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was a cuckroach in my room and I felt cleanliness was a challenge. Even though everything was very clean. I figured that it is just one but I couldn't sleep at night 🤣

    Food Location

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    Excellent service, clean and charming room and perfectly located hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff and their service were excellent. We were very pleased with the ease by which we could come and go. The property was also clean and very charming.

    Stayed in September 2025

  • Reviewed: 1 September 2025

    9.0
    Definitely recommend this hotel for somebody who value privacy, quietness and comfort.
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, helpful and very professional staff at reception, ready to help in any way possible. Even upgraded my room and got an executive one with superb view at the lake.

    Stayed in September 2025

  • Reviewed: 30 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We had to call front desk to get replacement amenities for the bathroom and dirty dishes in room were not replaced.

    Foyer was breathtaking

    Stayed in August 2025

  • Reviewed: 28 August 2025

    8.0
    Our second time here , we were here 8years ago!!
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location Location Location

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Executive Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Excellent restaurant food and service

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted via mobile

    Location and friendly staff

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    A relaxing stay with traditional aesthetics in a central location
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    The air conditioning was a little louder than I expected, so I preferred to switch it off at night while sleeping.

    The room was nicely decorated in a traditional, local style that gave it a unique touch. It was also very clean and well kept. I really enjoyed the breakfast buffet, especially the local pies and desserts. My favorite part of the stay was having coffee by the pool in the morning with the city view in the distance. I also appreciated the delicious welcome treats, and the staff were very friendly and helpful throughout my stay.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    Relaxing and welcoming Stay!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    There is nothing I can fault

    The staff always went above and beyond for all our requests. The rooms were serviced every day which I appreciated. Nothing I asked was a problem.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Perfect
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool, breakfast, luxurious room, location

    Stayed in August 2025

  • Reviewed: 28 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom traditional suite (Hyati)
    • Stayed 1 night
    • Submitted via mobile

    Ideal hotel for family vacations in Ioannina

    Stayed in July 2025

  • Reviewed: 26 July 2025

    10
    Great hotel, Air condition too cold.
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    . We were greeted at the reception by the kind and helpful Maria. We were upgraded to a deluxe room without asking, a large and luxurious room with 2 wide balconies, great view to the lake. The hotel is clean and well equipped, an excellent pool, a very good breakfast with a large and delicious selection.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little more attention to cleanliness

    Location and the room was fantastic! Breakfast also was excellent!

    Stayed in July 2025

  • Reviewed: 12 July 2025

    10
    Two days in Ioannina
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The air-conditioning in the room was a bit noisy

    Everything was amazing! We even got a free room upgrade to a suite! The staff was super friendly, the room was huge, the breakfast was endless, and everything was fantastic. And above all, the price wasn't a 5-star hotel price AT ALL! Highly recommended, and for sure, I will have to return when visiting Ioannina again. Thanks to all the staff for an amazing stay!

    Stayed in July 2025

  • Reviewed: 11 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom traditional suite (Hyati)
    • Stayed 2 nights

    The inside swimming pool was not opened to public during our stay and we were not informed in advance. It was a big disappointment for the kids.

    Breakfast and size of the room

    Stayed in April 2025

  • Reviewed: 10 July 2025

    10
    We would revisit delightful Ioannina and the fabulous Grand Serai Hotel any time.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    Nothing - it was perfect in every respect.

    This is a fabulous hotel in a very interesting city, well worth visiting. The hotel is in the city centre, about 1km from the ancient Kastro at the lakeside, with its buzzy bars and restaurants, easily reached by car or taxi. Very quiet, comfortable room, wonderful 40m swimming pool (pool towels provided!), excellent breakfast, extremely helpful staff. The hotel has a carpark.

    Stayed in June 2025

  • Reviewed: 10 July 2025

    9.0
    Excellent, would recommend!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Oldish furniture style

    Breakfast bar and the pool area, great for kids

    Stayed in July 2025

  • Reviewed: 9 July 2025

    10
    Recommend to all. Very good location
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Pillows.

    The staff vas very friendly.

    Stayed in July 2025

  • Reviewed: 4 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything. Beautiful hall, swimming pool. Nice breakfast

    Stayed in July 2025

  • Reviewed: 1 July 2025

    9.0
    Elegance and luxury at budget price.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    Some small details can improve. The air-condition in the room was rather noisy even in the lower fan setting, the toilet paper was of very low quality, the glass elevators were not air-conditioned and were very hot especially in the afternoon.

    A superb Hotel near the heart of Ioannina, making it an ideal base to explore this beautiful city. Great value for money, very good breakfast, clean and spacious rooms, easy parking.

    Stayed in June 2025

  • Reviewed: 4 May 2025

    8.0
    The Grand Serai and Ioannina are a wonderful experience.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing bothered us. On the contrary, it was very pleasant.

    Perfect location, it is easy to reach the pedestrian zone on foot. Well organized parking. Although in the city center, you can't hear the noise from the street. Rich selection of dishes and desserts for breakfast.

    Stayed in May 2025

  • Reviewed: 27 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Thanks to Maria from the reception Maria de la recepción fue muy amable y profesional en su recibimiento Con un trato del 100%

    Stayed in April 2025

  • Reviewed: 25 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The sound proof system of the rooms was not very good, there was a lot of noise from the hallway

    Location perfect, breakfast also

    Stayed in April 2025

Showing 1 – 25

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