There was a very pleasant atmosphere. The staff was very helpful and friendly. An exceptional experience. Everything we asked for or needed was given with love and a smile.

Stayed in September 2025

It dose exist and I’m staying in it It is nice it’s clean. It’s amazing. Stuff are very helpful. All the rooms are on the Internet are wrong. It does exist.

Stayed in September 2025

I was hesitant about booking due to reviews about food. Breakfast was very good but dinner lacked options. We ended up driving to town to eat dinner. I recommend not purchasing half board, just breakfast and go to town for dinner.

The view was amazing! The resort was beautiful and clean. Location 10/10! Would definitely come back and stay again.

Stayed in August 2025

the buffet was quite limited and only a few items specific to Greece. I would offer a larger range of products.

Great location, luxurious, clean, loved the pool and all services provided. The room is spacious and the personal jacuzzi was a big plus!

Stayed in August 2025

Relaxation, but make it luxury (without the snobbery) Elounda Infinity Resort is the kind of place you book to relax — and for once, it actually delivers. The staff are incredibly kind, the food is top-notch, and the views are straight out of a Greek daydream. Our studio had a private jacuzzi (yes, it worked perfectly), and the whole vibe was peaceful without feeling dead. No loud pool parties, no pressure to "join activities" — just quiet, comfort, and excellent service. Pro tip: Rent a car. You’ll want to explore a bit, and Elounda isn’t exactly a walking town. Highly recommend if you want to actually unwind in Crete — not just tell people you did..

Stayed in September 2025

No access to a beach, although the pool is so beautiful you wont miss it and nothing that a car ride wont fix. The quality of food by the pool isnt that great and be mindful when booking the Panigiri Restaraunt as it isnt included in the board and is a little pricey compared to what you get in the local villages.

We had a wonderful stay at the Elounda Infinity - the staff are wonderful and the rooms a beautiful. There is plenty of space by the pool which overlooks the sea 💙 with a good selection of bed types and pools. The rooms are elegant and modern - really tasteful finishes with a nod to a relaxed greek luxury home. Highly recommend to hire a car to get around and the hotel does have a car park. Elounda village is about a 20 min walk away.

Stayed in July 2025

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Exceptional resort, staff are all excellent and consistently delivery brilliant customer service. The position of the pool is perfect and views, breathtaking. Highly recommended.

Stayed in August 2025

Amazing place to enjoy your holidays. Really quiet and cozy location, got an upgrade to a junior suite and it was a dream. The pool area is very curated and the sushi and cocktails are on point. But let me tell you about the best part: the staff. Always nice and very attentive to detail. Special thanks to Flora for being so helpful with our requests.

Stayed in August 2025

Room and atmosphere.

Stayed in August 2025

Toilet in the room- couldn’t properly fit

Clean and nice pool side. Food was nice as well. Room spacious and comfy beds

Stayed in August 2025

Dining Breakfast and dinner were included in our stay, but unfortunately, this was the weakest part of the experience. The breakfast lacked variety, and the dinner options were disappointing in terms of taste and quality. Surprisingly, the desserts in the evening were often better than the main dishes. While this did not ruin our holiday, it is an area where the hotel could improve significantly. We only ate at the hotel the first day. The rest of the week we had breakfast/lunch and diner close to the hotel.

I stayed at this hotel for about a week. Before arriving, I had read a mix of reviews online—some very positive, others more critical—so I was not entirely sure what to expect. However, our experience turned out to be excellent overall, and I would like to highlight several aspects of our stay. The Hotel & Location The hotel is beautifully situated on a hillside. The higher your room is located, the more uphill you need to go. Fortunately, the hotel provides golf carts with staff available 24/7 to drive guests up and down. From the moment we parked our car, staff members were there to assist us and bring us to the reception with our luggage. After check-in, we were also driven directly to our room. This service was outstanding. Check-in & Room We arrived late in the evening, but the hotel had thoughtfully prepared some food for us, knowing about our late flight. The room was very comfortable and well-equipped, including both air conditioning and a ceiling fan. Since we prefer not to use air conditioning too much, the ceiling fan was ideal. Housekeeping was excellent, providing fresh towels daily and cleaning the room twice a day—once in the morning and once later in the afternoon. Staff & Service The staff deserves special recognition. Everyone we interacted with—from reception to security, from the breakfast team to the pool staff, and even the golf cart drivers—was exceptionally friendly, respectful, and always smiling. Importantly, their attitude felt genuine and authentic, not forced. In my opinion, the staff truly made our stay memorable and deserve a score of 10 out of 10. Pools & Atmosphere The hotel offers several pools, all clean and well-maintained. A big plus was the availability of sunbeds—there were always enough for everyone, which avoided the stress of having to “reserve” a spot early in the morning. The overall atmosphere around the pool was very relaxing, with perfectly chosen lounge music at just the right volume.

Stayed in August 2025

Personal is perfect! Hotel is very beautiful,good food. Very good hotel!

Stayed in August 2025

The dinner /food was not 5 star

Location and views

Stayed in August 2025

The half board dinner buffet wasn’t great - we tried this on the first night of our stay, and then went out for dinner on all other evenings.

The hotel is beautiful, we had a great stay and also received a room upgrade on arrival which was a lovely bonus.

Stayed in August 2025

Amazing place. The service is so friendly. Location in a beautiful place in Crete. The swimming pools are wonderfull

Stayed in August 2025

The food in the hotel restaurant can be made more expensive and tasty to align it to the luxury of the hotel

We had an unforgettable stay at this incredible resort in Crete. The view was absolutely breathtaking with a stunning panoramic view of the sea that made every moment feel magical. We were generously upgraded to a room with a private pool, which added so much comfort, privacy, and luxury to our experience. The atmosphere was calm, intimate, and perfect for relaxing. Every detail was thoughtfully designed to create a sense of peace and exclusivity. The staff were outstanding — always kind, professional, and attentive. The level of service we received truly made us feel welcomed and taken care of throughout our stay. Highly recommended for anyone looking for beauty, tranquility, and top-tier hospitality in Crete. We'd return in a heartbeat!

Stayed in July 2025

Areas of improvement: - upon checkout, the final bill (total charges to your room while you've been staying here) adds tax on top of the displayed prices. Which was a nasty sting of a surprise. Going forward, ticket / menu prices should be inclusive of tax ( i.e. prices should be the actual prices..) so guests dont have 100's of extra euros sprung on them at checkout. Potential to leave a bitter taste in your mouth, right at the end, after a lovely stay. - Unclear and incorrect allergen / ingredient labels in the restaurant. Dishes that were clearly lactose-free, stating that there was lactose in there. And the boldly advertised "vegan cake" for breakfast having its sign say it has milk and eggs, contradictory and confusing. I must say the Chefs were always available to clarify/show me the vegan options but they need to take the matter seriously for people with severe allergies! - Pricing can be a bit weird and inconsistent, I.e mocktail / virgin cocktails are the same price as alcoholic versions. And a vodka orange juice will cost you 50% of the price of a vodka lime soda. Quite odd. Overall, I agree with other guests saying it doesn’t have a 5 star feel. But I kind of appreciate it was more ‘chill’ and less pretentious

Pros: - Staff amazing, definitely gems in the crown of the hotel. All staff are very good, but we can give a special shout to Flora, Lucy, Marios, Joanna, Elizabeth, Aialena, Gabriela, Vasilis and the incredible cleaner butterfly who we loved dearly!! She is a bundle of joy. - Beautiful setting, beautiful pool area - Clean rooms, clean hotel - Beautiful jacuzzi for chilled evenings. - Modern rooms and an extremely comfy bed. - Nice food, lots of variety, stayed here for 2 weeks and didn't get bored due to variation and changes in dishes. Chefs were available to accommodate dietary requirements (I was vegan and there were always options) - the last day they allowed us to use the pool area after the check out (we had a late night flight). Moreover, they gave us a room to shower and refresh after the pool day. This was definitely something very kind from them!

Stayed in August 2025

If we had to point out something we liked less, it would be the dinner food. But this didn’t take away from our enjoyment of the hotel, and there are plenty of restaurants in the nearby village.

A brand-new, high-standard hotel. We received an upgrade to a stunning suite. Wonderful infinity pools and a very attentive staff. We enjoyed it very much.

Stayed in August 2025

Nothing!

Everything! The property was so clean and the staff could not have done anymore to make our stay comfortable. We also received an upgrade part way through our stay! The food at both breakfast and dinner was great with different options daily.

Stayed in August 2025

Missies things that one would expect from a 5* such as: properly equipped gym, access to a beach (there is no beach at which hotel has access or sunbeds, even though it is in front of the beach), saunas within the spa, general activities (I.e. dancing, live music, games, table tennis, etc). They should do the movie night everynight. No sports activities to play (I.e tennis, table tennis, paddle, etc). It is a bit boring to just stay at the resort even though this is what it seems to be intended with the style. Also not recommended to take dinner included. Dinner is disappointing.

Swimming pool area is nice, resort is overall nice to spend a few days. Sushi at the pool was very good. They had a very nice activity which is outdoor movie night with popcorn under the dark sky. Was super nice but only 1/week. We were lucky to even catch it

Stayed in August 2025

We would have loved a great fine restaurant inside the hotel, the breakfast is very nice, but not so much the dinner restaurant. Also, it was not an issue for us, but the road to the rooms is steep, for elderly people, that could be an issue, but the staff is always there to help you and take you to your room with golf carts if needed. Don't hesitate to ask them.

It's a great hotel, the pool is amazingly beautiful, very nice view to chill before heading to the great beaches around the area, like Kolotika beach! The staff is amazing too, very helpful and always there for you if needed. We've had a great stay there!

Stayed in August 2025

People can find it difficult to go up and down sometimes but you can always ask for a ride from the hotel staff

Great staff! The room was great, the view is just amazing and with a car, it's a few minutes drive to the center of the town where you can walk around and grab something to eat.

Stayed in August 2025

It would be good if bottled water was included within the price. Only other recommendation would be that the tables need numbers, your order for the omelettes can get lost! Getting a taxi can be a bit of a pain, you order one at reception (as do a few other guests), then there is a bit of confusion for who's taxi is who's - and when its hot, you dont want to wait for too long!

The breakfast and dinner were great, very good range and choice. Staff are super friendly and helpful. The room was great, air conditioning and TV worked perfectly, really clean. The pool facilities were great, which makes up for no private beach access.

Stayed in August 2025

It didn’t really feel like a resort- besides the pool, there wasn’t much to do. We had half board, but both breakfast and dinner were far from 5-star quality, maybe closer to 3. Breakfast service was slow with a poor, limited selection, and dinner wasn’t to our taste at all. They also advertised another restaurant for an extra cost, but it was empty when we visited. Maybe it’s because the place is new, but they shouldn’t offer something that’s not even operating

It’s a new hotel with beautiful design, a lovely pool, and a nice room

Stayed in August 2025