The staff were amazing and did everything possible for us to enjoy our stay. We had a lovely room that was perfect for the family and the pool and facilities were also great.

Stayed in August 2025

While the beach may not rival Crete's most famous spots like Elafonissi or Balos, the hotel's stunning beauty and amenities more than compensate.

We had a fantastic stay at Caramel, the perfect boutique hotel, intimate. The service was truly impeccable, everybody showed incredible care and attention to detail, particularly in accommodating our dietary intolerances without any hassle. The rooms were both beautiful and spacious, providing a comfortable and luxurious base for our vacation. We especially enjoyed the morning yoga sessions offered by the resort. And the concerts in the evening. But expect big entertainment, it’s really chill. The location is ideal for exploring the region - we loved being close to charming towns like Rethymno and Margarites. Overall, this resort exceeded our expectations with its combination of excellent service, beautiful facilities, and convenient location. Highly recommended!

Stayed in August 2025

Nothing!

Great location for us, easy to find -we used the valet parking.

Stayed in August 2025

There is nothing not to like about this resort.

Exceptional service, first class dining, with world class facilities. It’s no wonder this place is constantly recognised and considered as one of the world’s premier resorts.

Stayed in July 2025

The grounds were breathtaking. The staff were very attentive and the food was excellent.

Stayed in August 2025

The beach area, while well maintained and with great beach chairs, is naturally rocky and often wavy or with currents. So you mainly enjoy the amazing views of the sea from many rooms and swim in the wonderful pool which is a centerpiece of the hotel.

Beautifully designed hotel with amazing lagoon shaped saltwater pool in the center. Village-like plan but very upscale. Wonderful gardening, perfect maintenance and squeaky clean. Great service by real professionals. Recommend the dinner in addition to the amazing breakfast. This is a hotel where the food is really great, fresh, nicely presented and served on a beautiful veranda. A safe, elegant and calm environment with beauty wherever you look.

Stayed in August 2025

Super clean rooms. Professional, attentiveness and polite team of the hotel. Lots of restaurants nearby.

Stayed in July 2025

n/a

It's a quaint boutique resort - not huge but it was perfect for what we looking for- not a big crowd - personnel with lots of attention. It was very clean. Beautiful hotel. The breakfast and dinner buffet were so delicious.

Stayed in July 2025

All good

Beautiful boutique hotel, calm, clean, comfortable and spacious room with very friendly and good staff. The restaurant food was delicious and the service was exceptional. For families, they have a great kid club called Grecoland where they can accommodate kids from 4 years old to 12 years old and under 4 years old with a parent or guardian. They do a lot of activities inside and around. You feel comfortable leaving your kids with professional people such as Liza and her team work. Convenient location near to Rethymno. We enjoyed our stay in this hotel, we will definitely go back again ! Special thanks to Nikoleta, Alex, Eleni, Maria, Liza and Ioana.

Stayed in June 2025

Unfortunately the beach was not as good as the resort is, but the water in the pool was perfect

Pool, food, staff, garden, agrecofarm

Stayed in July 2025

Not the hotel’s fault of course but the sea directly outside the hotel is difficult to get into as it’s a rocky area - so sea shoes are a must have. Once you’re in the waters are very clear and we enjoyed swimming several times a day. But for someone with reduced mobility this would be hard or impossible. Another issue is the reserving of sun beds by guests - sometimes we’d visit the pool and every single sun bed was reserved, but not a single person lying on them! I believe the hotel should do more to clear sun beds not in use and discourage guests from reserving them.

The hotel is beautiful - it looks like it’s brand new, as it’s so clean and well maintained. we felt like it were in a dream. It never felt too crowded, the pool was spacious and clean. Lots of options at the buffet. Service was faultless, no request felt like too much. The kids group was great - my daughter enjoyed some of the activities and had the best time with the pool games every day at 4. From the hotel we drove down to the south coast in about 45 minutes and spent a splendid day visiting those beaches - a must do!

Stayed in July 2025

There's absolutely nothing that one can't like at this hotel.

Caramel is just wonderful. Room 302 where we stayed was very light and spacious and had a lovely balcony with picturesque views. The staff and service were great. Highly recommend Grecotel Caramel and will come again ISA.

Stayed in July 2025

Beach ⛱️ isn't safe to swim...

10 to 10

Stayed in July 2025

Everything here is just perfect ! It’s our second time in the hotel , and we will definitely come back ☀️

Stayed in June 2025

I didn’t like that they close the pool and beach at 6pm when the sunset is at 8:45pm. They close the pool and the beach way too early. I wish we were located more into town. We needed a car to explore the island.

The property was gorgeous, clean and the staff was extremely helpful.

Stayed in June 2025

Depending on personal taste, we found the room a bit minimalistic in terms of furniture. I can imagine if you pay the full price, you want some more comfort, like a better couch and a softer bed (topper). My partner however didn’t mind, so it comes down to preference.

Beautiful boutique resort, absolutely the best to stay in Crete. The sea views are amazing, don’t miss the sunset. The apartments and villas are well located in Cretan style and the staff goes out of their way to accommodate your every wish. There’s a nice kids corner with entertainment all day and although there are many young kids, the resort is still serene and relaxed. Gym, Pilates and yoga lessons every day and entertainment at night. You’re welcome with tasty drinks, a platter with fresh fruits, chocolate and bubbles. The pool is the best I’ve had so far, the food is great, the staff is excellent. You will leave with a smile on your face

Stayed in June 2025

Non

Hospitality Mr Alexander in the restaurant is wonderful man made our experience great

Stayed in June 2025

However, I must mention two things that did not meet my expectations. First, the beach was disappointing—the sea was full of rocks, which made it impossible to swim comfortably. Second, we were disturbed by noise from ongoing renovations from neighbours, which were clearly audible from our room and affected the overall relaxation at times.

I cannot recommend this place enough, especially because of the exceptional training program included in the stay. The experienced and professional trainers made a huge difference—not only in terms of the workouts but also by personally helping me with some health issues I had. Their care and knowledge were truly above and beyond. Every day started beautifully with yoga on the beach, listening to the calming sound of the sea. During the day, we cooled off with aquagym sessions in the pool, which were both fun and refreshing. In the afternoon, we enjoyed outdoor Pilates and functional training, which were personalized to our needs and led by Vlad, an outstanding trainer. His knowledge, energy, and ability to make each workout feel like play made it such a joy. It was a unique and deeply enjoyable approach—something I haven’t experienced anywhere else. This hotel is definitely one of the few offering such a high-quality wellness service. It was more than just a holiday—it was a true retreat for my body and mind. Btw, it is a pity I did not know there are such options when I hesitated if to book this hotel in the beginning. Of course, the accommodation, food, and hotel facilities were all excellent as well, but the fact that I could really focus on my health during the stay was the absolute highlight for me.

Stayed in May 2025

Nothing major, slight problem signalling that the room was ready for cleaning as there were no indicators for the door, but very minor and it won't stop us from returning next year as we liked our stay so much

Everything was of high standard, really enjoyed the evening entertainment which was varied and different from the usual songs churned out at some hotels every night

Stayed in May 2025

Shower gel in room ran out & not topped up automatically. Bed not as comfy as expected for such a classy hotel.

Restaurant staff fantastic; friendly, flexible re preferred seating area, efficient, remember previous orders, quick top-up of buffet when anything running low, nothing too much trouble for them. Food (breakfast & dinner): amazing variety & tastes. Whole hotel spotlessly clean.

Stayed in November 2024

Beautiful surroundings and first class service. One of the best hotel buffets I’ve ever eaten at

Stayed in November 2024

The beach was not well-maintained, which is a shame, but everything else made up for it, so it didn’t bother us much.

A pleasant boutique hotel. Everything is within a short distance, and the villa right on the beach is the best choice. Very, very pleasant staff and excellent food.

Stayed in October 2024

Nothing

A beautiful hotel, with a excellent staff. Our room was stunning with amazing views of the sea. The style,of the hotel, the sense of space and all the facilities were excellent. Food is amazing. A 10/10 stay. So perfect.

Stayed in September 2024

Nothing not to like.

Very very clean, beautifully designed, comfortable, amazing pool, perfect service both professional and friendly, great food, pretty sea views, very charming breakfast and dinner balcony with view.

Stayed in September 2024