The hotel could do with a bit of an update to some of its common areas.

The setting was lovely. It was great for us that there was a vegan restaurant on site and we enjoyed the meals there. The all inclusive breakfast was also fine. There is a lovely swimming pool and we enjoyed the free yoga class and mini-golf.

Stayed in August 2025

Not a lot to do after 6 pm , not a lot going on to be honest

Holiday and staff where ok 👍 very helpful

Stayed in July 2025

-

The room was comfy and the cleaning lady was stopping by everyday. The food was great and diverse! Every evening we had a different cuisine presented to us: Greek, Asian, Mexican, Cretan, etc. We picked the "all inclusive" package and at Apollonia "all inclusive" means ALL INCLUSIVE. The staff was really nice and helpful, especially the guy at the bar called Manolis. We really appreciated the live evening concerts! Ideal for people who want to relax in a calm and relaxing environment. I highly recommend the spa services, I chose a facial treatment and a back massage which were really nice. Ask for an appointment with Vasiliki, you will love her!

Stayed in May 2025

The hospitality

It was excellent!

Stayed in April 2025

Nothing much I can add to previous reviews so just a quick note re buses. To get to town or onwards to the airport you need to get bus number 1. To return from the airport or town you need bus number 6. Both stop just outside the hotel. You can by tickets in the hotel shop of for about a euro extra you can buy them on the bus.

Stayed in June 2024

rooms, corridors and elevators too old for 5 stars

the reception area, the bar area and the swimming pool remain a bit old

Stayed in August 2024

We had problems with one air conditioner not working and the hotel staff thought we should just put up with mechanics and cleaners coming and going from our room.

Food was excellent, great pool.

Stayed in July 2024

There is a power plant with large chimneys very close to the hotel. While it's not visible from the hotel grounds, it's quite noticeable from the beach. This is an issue not just for this hotel, but for the entire region. It's disappointing that such a facility was built near these beautiful beaches. Occasionally, depending on the wind direction, you can smell the fumes from the plant, especially in the evening and at night when electricity demand peaks. Some hotel rooms have a direct view of the power plant chimneys, which can be quite a spoiler. We were initially given such a room and had to request a change. Fortunately, they accommodated our request the next day, but it did cause some discomfort. The new room had a wonderful garden view that we really enjoyed. The photos of the rooms on the website were misleading or incorrect, which led us to make a wrong decision about the room type. The sea water can be very cold, and I mean really cold! I regret that I did not believe previous comments about this issue. There is a small river with extremely cold water flowing into the sea. Because fresh water is lighter than salty sea water, it stays on top, making swimming unpleasant. This is less of an issue when the weather is windy, but on calm days or when the wind blows from the river, swimming can be quite uncomfortable unless you are not sensitive to cold water. Luckily, we had favorable wind conditions for most of our stay, so it didn't affect us too much. Additionally, there are rocks at the water's entry point, which can make it difficult or even impossible for older people or kids to enter the sea.

The hotel has a rich history and over time, they have cultivated a stunning garden with a variety of trees and palms, each with small information tables that enhance the experience. The food was amazing; we thoroughly enjoyed dining at both the main restaurant/buffet and the poolside cafeteria. The buffet offered a diverse selection of high-quality, tasty dishes, including Cretan specialties. The pool cafeteria served excellent fast food, including Greek options, which the kids loved. The hotel's beach was right next to the property, and we never had any trouble finding a spot there. We also enjoyed dining at the on-site Greek restaurant located by the sea, which offered fantastic food. Overall, it was a pleasure to use the bars and terraces and to watch events in the open-air amphitheatre.

Stayed in July 2024

We found it odd that the pool didn’t open until 10am and the kids slide was only open for a few hours in the day. This is a very large resort with limited sun lounges for the amount of people.

The kids enjoyed the slide when it was open. Breakfast was a good mix of food. Restaurant staff were very friendly and helpful!

Stayed in July 2024

Next to factory

Out dated

Stayed in October 2023

Our room was located next to the laundry area, so every morning we were awakened by the noise of the washing machines, and there was also a vibration in the room as a result. Additionally, the hotel's installation was next to the DEI power plant, and the sea was quite dirty. The children's workshop was closed with a padlock, and in the play area, the toys were broken, and the lawn was muddy, preventing the child from playing.

The entire hotel staff was willing to assist us with any matter. The personnel at the breakfast and snack bar area were exceptionally helpful, as were the lifeguards at the pool area. The hotel was spotlessly clean, and the room was comfortable, with all the promised amenities. Moreover, since we had our little one with us and there was availability, they upgraded our room to a two-room suite at the same price for extra comfort!

Stayed in October 2023

the bathroom may be better

Very good breakfast, various meals and different drinks, including juices. SPA procedures were nice and usefull for my health.

Stayed in September 2023

morning rush for "booking" sunbeds

breakfast, room, facilities

Stayed in August 2023

The photo shown on booking.com for our room type was actually of a different room type. Our room was smaller and not as nice as the photo. This was disappointing as previously I have found the photos on booking.com to be accurate. There was some noise disturbance from the room above due to the chairs scraping on the floor - this was not the neighbours fault, it was hard to move the chairs without scraping. Also some neighbours liked to play their music loudly. But generally it was quiet after midnight.

Breakfast selection was very good. The beds were comfortable and the room was a good size. The staff were very friendly.

Stayed in July 2023

In general, the hotel was nice and friendly staff but the most terrible experience was with Spa center. I decided to book manicure service and it was the terrible service I ever received. I hated the whole process and the quality was super bad. I dont suggest to visit SPA or at least manicure. Very bad result which made me super sad as the price was higher than in any other salons.

In general, the hotel was nice and friendly

Stayed in July 2023

I did not get the room that booking.com showed on my booking confirmation - I was completely dissatisfied with hotels response who blamed Booking.com - I want booking.com to contact me directly as I want an explanation and some sort of compensation- I am still travelling for next 6 weeks so WhatsApp is probably best way of having a discussion?

Good place to Hargrt with family

Stayed in July 2023

See above.

We were half board and the buffet provided a huge choice of food for both breakfast and dinner. Very good. What wasn’t so good was the one night we booked the ‘Italian’ restaurant. Very, very disappointing and not worth paying for. We should have walked out when the waitress informed us there would be an extended wait for any meat or fish dishes because it was ‘all frozen’. Stupidly we stayed and ended up waiting about an hour for our steaks, which definitely weren’t worth the wait. They arrived a few minutes apart and with the wrong sauce for my wife’s. The potato croquettes looked and tasted like Captain Birdseye’s. So, all in all pretty awful food and service. A complete waste of money. We should have stuck with the buffet.

Stayed in July 2023

1. The sign "only for only inclusive" relevant at Dinner should be removed at Breakfast from the drinks dispenser. 2. More shades should be in the pool area. 3. A free power socket should be on both sides of the bed. 4. Bath is not properly closed and a lot of water spilled out. 5. A safety handle near the bath is needed for elders. 6. Guests should be informed about the option of purchase low price bus tickets at the gift shop. 7. The pool table was out of order at all time.

1.The generous upgrade we got 2. Excellent meals 3. The staff approach and kindness 4. Fair prices for the extras 5. Extended facility 6. Clean and friendly beach

Stayed in July 2023

If you do not do the all-inclusive, the options are limited for food. The rooms are dated but for small kids and if you want to just stay in a resort with beach access and one small slide, it is sufficient. The place was busy with tons of families with small kids.

The staff was incredibly nice and genuinely work hard to make your stay nice. They went above and beyond several times if there was any issue or inconvenience. The hotel is perfect for families that want an affordable all inclusive resort that could be anywhere. The family room was spacious with a separate area for kids. The spa was fantastic!

Stayed in July 2023

At room reservation it said coffee/tea maker - there was no such service in room, only electric kettle. I expected that if there is electric kettle then at least there will be some tea available, but there was nothing. Air conditioner didn't work properly. I requested 1 double bed - got 2 single beds. YoutTube didn't work properly on TV. If you go for lunch in hotel and order coffee, they have to bring it all the way from the bar, although coffee makers are just there (used during breakfast), but switched off.

All staff was really welcoming and polite. High variety of food in breakfast and even choice of local foods which we enjoyed. All breakfasts we had outside, so we could also enjoy the garden view. Excellent view from our room as it was overseeing same garden and could see beach in a distance. We had some additional requests as we were traveling with 1 year old kid and hotel staff had no issues fulfilling them. Plenty of room at the pool area. For our surprise also water aerobics was free of charge. Parking area only for hotel guests, so there was no issue with parking spaces. We liked also location of hotel, as we were planning to travel by car, so everything was quite close by. Beach is nearby hotel, so you have no issues going there. We went to other areas in Heraklion, and it is a clearly issue in other places. Also beach is quite wide and with soft sand at hotel area, compared to other places were beach is very narrow and in some places covered in rocks and see urchins. Although other reviews mention factory nearby, you don't see it from hotel and if you go to the beach it is somewhere in the distance, so it doesn't affect you at all.

Stayed in May 2023

Location

Stayed in May 2023

The sea at the beach is cold as it's where the river with the snow water meets the sea, so not very warm water temperature. We had booked a Bungalow, but they gave us a normal room, so that was a bit disappointing.

The location was nice and the Resort was very well maintained - very refreshing and a smiling warm staff. The food is ok, not very great.

Stayed in April 2023

some how their breakfast buffet „tomatoes and cucumbers are not tasty „ maybe they frozen them over.

very complex, nice facility, nice pool and beach, friendly staff.

Stayed in October 2022

Overwhelming smell of cleaning products in public spaces and no English tv offering. Wine choice at bar limited.

good location to beach and Heraklion. Great to have parking, beds comfortable and room clean

Stayed in October 2022