Proximity to the beach; walking distance to restaurants, gift shop.

Stayed in July 2025

The room I booked with a king size bed had a flooding issue that the technician couldn't solve so they moved us to a room with two beds, which wasn't ok for us but we have no choice. They should upgrade us instead of downgrading with no compensation. It was stated in Booking that the room is with a balcony - there wasn't any.

Nice hotel just on the beach with wonderful sea views, surrounded by wildlife - plenty of vegetation, iguanas, pelicans and other tropical birds. The breakfast was very good with an option to make freshly squeezed juice by your choice. The staff is very kind and friendly. The cleaning was excellent.

Stayed in May 2025

Nothing I could think of

Excellent buffets, room was spacious and seafood restaurant was amazing

Stayed in April 2025

A little expensive.

Facilities are amazing and very good people.

Stayed in March 2025

WiFi is not good.

Nice place and very nice people.

Stayed in March 2025

WiFi is not good.

The people and the place.

Stayed in March 2025

The room and its lack of quality in decoration, the bathroom which needs a serious overhaul, a broken shower-head with very poor/low water pressure, a towel rack which is placed in such an obstructive way that you need to be careful not to hurt yourself getting in/out of the shower/bath, no cup or other shell/soap holder to leave a used hand soap, means that thing is floating all the time around on your wash table which is annoying. A sliding door to get in/out of the bathroom for which you need 2 hands and force to be able to open and close that thing, making a rather loud noise when you open or close it, which is disturbing if used during nighttime… Seems the hotel maintenance team has not heard yet of lubricants like WD40 which could already make things less noisy and fluid… Next to this we had a broken toilet seat which also made a cracking noise, The bed and especially the matras was OK, but not great either.. The best of the best is/was the fact that you stay in a 4 star hotel where the water is not potable so you depend on bottled water, but guess what… the bottle you find in the room when you arrive is the only one you get free of charge, any bottle after will cost another Eur.4,- per bottle which is just outrageous, water should be free of charge and simple be included in the service of 5e room.. they may limit this to a bottle per day, but having to pay extra for this water supply is absolutely scandalous. I’ve travelled a lot for my work and stayed in many hotels around the World, but paying extra for bottled water in 4 star hotels never happened to me before. Our overall impression of this hotel is that it is a nice hotel but over-priced and the value for what you pay and what you get is definitely not aligned.! most likely it has deserved its 4 star rating for to its beachfront location and lounge/bar + swimming pool but the quality of the rooms is no more then 3 stars .. at best..!

It’s location with swimming pool and private beach, the large breakfast variety with outdoor terrace and the friendly staff.

Stayed in February 2025

the cleanliness could have been much better, a bit of handiwork on the bathroom would help as the bath battery was falling and also hot water was sometimes lacking.

Our family room had a wonderful private terrace with an amazing view.

Stayed in January 2025

Check in too a long long time- but on reflection we were told early check in was dependent on availability and our room just was not ready..

Modern, private, good cocktail bar & evening entertainment.

Stayed in January 2025

There are no coffee or tea-making facilities in the rooms. For the price you pay, it is a facility one would expect.

The location was lovely and the complex is secure. The breakfast was good and diverse. Espace Créole (the excursion concierge) was very helpful.

Stayed in December 2024

The room was large and comfy, but the balcony was just tiny, you cannot sit outside, just stand. However, my room was on the second floor, so I tried out to be brave and opened the sliding glass doors in the evening and turned the aircon to fan-only mode. Voilà, no mosquitos. The warm water pressure was gone when I returned in the evening and wanted to have a shower. I called the reception, they explained to me I need to let the water run for a while, then it normalises. But, it barely did. I believe the central water boiler cannot keep up with most guests taking a shower before going to the restaurant. Recommending to let the water run would makes this problem just worse, obviously. I got multiple fraudulent/phishing messages/emails from the hotel (forwarded by Booking.com), so be careful and ask whether a message is legitimate (I also reported this to Booking.com). The mattress was too soft for me. The air conditioning system has a low frequency humming, even if you turn it off for your room, and the fan in the bathroom runs constantly and is very noisy. The safety deposit box doesn't fit a laptop.

I had a short stay at the end of my vacation. I cannot second some of the negative reviews of the staff—everyone was always welcoming, polite, helpful and put on a big smile. I don't speak French, most of the staff speak poor English, which at times leads to confusion, but this was never a serious problem. Quite the contrary, I asked whether I could have an exceptional early breakfast at 5:45, this was possible and I was really glad to get a quick bite before leaving early. I can highly recommend the Le Zawag restaurant, the suggestion du chef (Thazard) was a dream, the best dinner I had in Guadeloupe. The hotel is in front of a small bay (kind of private to the hotel), with very shallow water, so you need to swim a bit until it gets deeper. The bay is guarded by a breakwater pier, so high waves don't affect the bay so much. The beach has nice white sand and a lot of sunbeds (you can also rent a jetski). You can see pelicans flying over you and also encounter a green iguana or a hermit crab. The breakfast buffet was rich and had also some local specialities.

Stayed in December 2024

The hotel facilities showed signs of wear and tear. While they were functional, it was clear that they could use some attention to match the standards of other four-star establishments. Whether it was the furnishings, decor, or the conditions of areas like the pool and bathrooms, there was a noticeable need for renovation to uphold the hotel's reputation. Despite these observations, the exceptional service from the staff managed to outweigh any shortcomings in the facilities. Their impeccable service ensured that our overall experience remained positive and enjoyable. Looking forward, we hope that the management considers investing in upgrades to advance the overall guest experience.

The exceptional staff at the hotel made our vacation truly special. Their dedication to ensuring our comfort and satisfaction was remarkable. Their friendly demeanor and attentiveness made us feel valued as guests.

Stayed in April 2024

The exterior of the buildings could do with a paint refresh and some repairs.

The setting is very pretty with it's own beach and landscaped gardens. The breakfast and dinner buffets were both pretty good.with a wide selection to suit most tastes.

Stayed in May 2024

Unfortunately we had NO WATER for my 8 days out of 10!! Not their fault obviously … but updates were sparse and not encouraging . My compensation of 103 euros was about 3.4 % of my total room cost. There was hardly any entertainment and the only restaurant open was the buffet for dinners . Second restaurant closed because of the water problem.

The environment, the friendly staff, the room location ( overlooking the sunset ) in a magnificent garden.

Stayed in March 2024

Room could have been cleaner. Rooms are ageing. They are due for renovation.

The food was excellent. This true for the included breakfast as well as for the purchased food and drinks. Prices for food and drinks were reasonable given the location. Beach and pool were wonderful.

Stayed in March 2024

Staff was rude

Beautifull room and hotel

Stayed in March 2024

The room had mosquitos, but we were provided with a spray. We ate at the onsite restaurant and had the most extensively dishes- shrimp scampi, we asked for melted butter and were told no. The scampi were actually small lobsters

Breakfast buffet was fine. The room was quite, and had a nice view.

Stayed in January 2024

Area around the hotel is not great and only really accessible by car and the parking is often full. Room had no facilities for tea or coffee or for reheating a baby's bottle.

Great hotel located right on the beach with a large swimming pool.

Stayed in January 2024

Just a need to update the bathrooms

If I was to find any fault ut would be the need to update the bathroom but otherwise I couldn't fault the place. A lovely stay that I'd recommend and definitely be back

Stayed in December 2023

Air contionning not functionning well/noisy

Cocktail hour

Stayed in October 2023

The bathrooms were a bit dated.

Great location, beautiful common areas, Delois food. And cocktails at the bar and in the restaurant!

Stayed in August 2023

The Air Condition was spasmodic. However, I made a complaint and it was dealt with very quickly, except I had to move all my belongings to another beautiful Suite without any help, which I thought was not helpful.

I liked the room and breakfast.

Stayed in June 2023

The whole facility is nice but not overwhelmingly so to justify the rather high price. The area outside the hotel is a rather dull parking next to the Casino which is not exactly the best corner of Guadeloupe.

Nice hotel, close to the airport but still enough outside the city to have a nice clean beach nearby. Breakfast started at 6:00 which allowed use to profit from the jet lag. Nice common areas. Nice sea view from the selected room. Private hotel beach small but nice. Large enough facility to not be too crowded despite being fully booked.

Stayed in April 2023

loved the animal friendly approach. There were many cats, kittens and chickens on the restaurant floor. it’s super cute, but you have to remember that chicken use the toilet when they feel like it - sometimes it means on the restaurant floor. It is not really what you want to see smell and step on during your breakfast.

Beautiful beach, very comfortable beach chairs. Staff is friendly and helpful. Oh, and the most delicious breakfasts!

Stayed in April 2023