Self service buffet breakfast is OK but not inspiring. Kept running out of water in the tea urn - second time we've stayed here with same issue!

We liked the old world charm of our "Feature Room" in the old part of the building. Good sized room with good bathroom with a bath+shower. Large comfortable bed and very quiet location in town centre ensured a great nights sleep. Excellent reception staff that were really helpful during our stay - made us feel very welcome.

Stayed in August 2025

Parking was pricey

A nice building, central to everything. A lovely garden where you can sit in the evening and have a drink. Everything walkable

Stayed in August 2025

Nothing really

Good location. Friendly staff. Pleasant room. A lovely outside space. Breakfast was excellent.

Stayed in August 2025

X

Room and location

Stayed in August 2025

I did not like being charged £15 per night for parking.

The room was very good, with a lovely bath and shower. 2 bottles of water 2 packets of biscuits and plenty of tea and coffee. It had a lovely large double bed.

Stayed in September 2025

Pricey for what you got. Don't mind £175 if quality could match expectations. The interior design of rooms and bathroom is dated. It needs updates. A long corridor to the room involved steps and several fire doors. Unfortunately guests were not informed ahead of time.

Historic building and a pleasant garden Helpful and professional receptionists Breakfast is high quality

Stayed in August 2025

Room needed Tea stains cleaning off of wall, and dirt on the back of bathroom door

Room was large and breakfast good

Stayed in August 2025

Expensive breakfast. Why not offer a simple breakfast included in the room.

Location and outside beautiful garden setting

Stayed in August 2025

Central location with very pleasant and helpful staff. The breakfast was plentiful with a good choice. Lovely garden.

Stayed in August 2025

Lack of personal touches. Mentioned we were celebrating a birthday but didn't say or do anything which would have added a nice personal touch

Lovely hotel in a good central location. Really nice gardens and communal areas.

Stayed in August 2025

Reception staff not particularly competent or helpful

Location, pleasant room

Stayed in August 2025

Lower level room overlooking the backyard car park. Room looked was outdated. No AC in the room (fan is provided). Bags have to be carried up and down the stairs (no elevator).

Location. Hotel parking.

Stayed in August 2025

Had an ajoining room over looking a car park.

Comfortable, great breakfast, excellent location, and friendly staff.

Stayed in August 2025

Great location. Lovely staff.

Stayed in June 2025

Some of the public areas were tired looking and could do with a refurb.

Breakfast was excellent with healthy fresh fruit and nut additions on offer plus the fresh honeycomb we have recently found in higher starred establishments. Location was exceptionally good and the large well kept garden was a welcome bonus in the centre of town. We were given an upgrade to a suite which was very nice.

Stayed in August 2025

The car park was full

It was very centrally located for Winchester and the rooms we booked were clean and comfortable. It was good value for money.

Stayed in August 2025

The room was spacious BUT it only had a tiny closet, no shelves and no chest of drawers. Half the closet was taken up with an ironing board. There was a huge safe on the floor - one has to sit on the floor to access it. We were there for 4 nights and could hang a few things up in the half of the closet space available but otherwise had to live out of our suitcases. Not what I would expect in a hotel of this calibre. The shower door fell off its supports twice..... it was fixed quickly the first time. The second time was the morning we left. Clearly the shower needed a completely new door. The maintenance man said the hotel would close off that room till a proper repair could be done. The restaurant is understaffed. At breakfast time on a busy weekend, people were coming in faster than the staff could clear tables. We had lunch there on Bankholiday Monday in the garden restaurant - a disaster. We were four adults and a child and waited 20 minutes before a waitress came to take our order and another 45 before the food came. Two of us ordered beetroot salad with goat's cheese. The salads came without the goat's cheese... when the cheese was finally brought to the table, the meal was practically over. There were only a couple of other tables taken (a gorgeous day and a lovely garden - we had expected it to be full!) but there seemed to be only one waitress for the garden and indoor restaurant. We expressed our unhappiness with the situation and to be fair, we got a discount on the meal.

Location is fabulous - in a quiet street but close to everything. The garden is lovely. Breakfast was good - lots of choice. Staff at reception were very friendly and helpful and super efficient, especially Rikki and Raj. They clearly care about customer satisfaction and did their best to solve problems.

Stayed in August 2025

Maybe needs modernising in some aspects but then could lose part of its charm.

Lovely peaceful place. Room overlooking the garden. Good breakfast and no Rush. Excellent reception staff.

Stayed in August 2025

Wedding party above our room.. Sounded like a herd of elephants back and forth at 3am🙈 Not the hotels fault, but maybe keep them all in one block

Beautiful setting and fantastic hotel Dino was exceptionally helpful and loved his phrases

Stayed in August 2025

The rooms were too hot and I didn’t sleep well. Even though we were in the new extension the quality of the rooms were disappointing

Staff were brilliant and lots of parking on site

Stayed in August 2025

Excessive cost of parking. Some areas in need of an update.

Great location

Stayed in August 2025

As a disabled person railings down the outside staircases would be beneficial.

Bathroom was super clean. The water in the sink topscame out far too fast. The breakfast provided is always top-notch and tasty.

Stayed in August 2025

For me the bed was very hard but I have bony hips!! Husband and mates were disappointed bar not still open when back from our meal but to be honest that was a good thing!!! 😉

All staff incredibly friendly right from moment we arrived early and asked about parking. Garden was far better than we thought and lovely to sit in and have a drink.

Stayed in August 2025

Very good facilities including a large, secluded and attractive garden close to city centre. Comfortable room. Good breakfast. Helpful and friendly staff. Hotel in very good position in Winchester City Centre, not far from cathedral, historical sites, restaurants, shops etc.

Stayed in August 2025