The room wasn’t big but sufficient. Our window was right next to air exhaust of the kitchen which was really loud. It got quiet at night though.

Beautiful old building in the heart of old St Austell. Anything you need is at a walking distance. Nice private parking lot, just across the street. Breakfast was good, with plenty of options, even is you don’t want cooked breakfast every day.

Stayed in August 2025

The only downsides were the car park was tight for space and St Austell itself has suffered with a lot of empty shops in the town.

The staff were very friendly and helpful. Food was also very good. The location an excellent base for travels around Cornwall. Also, the nearby Market House is well worth a visit for a good selection of local crafts.

Stayed in August 2025

The only thing I didn't like was the steps down to the bathroom

The breakfast was lovely, lots of choice and the poached eggs on perfect

Stayed in August 2025

Room needed TLC in areas and need new mattresses

Food was good

Stayed in August 2025

Breakfast was very good and location was central to sites visited

Stayed in July 2025

Nothing

Everything

Stayed in August 2025

Being on the second floor - 35 steps to climb to get to our room.

The location was excellent for the train station. Our bed was very comfortable but the room was small.

Stayed in August 2025

toilet paper was poor

staff so friendly and food excellent

Stayed in August 2025

A bit noisy on the street outside on a friday and saturday night but not the hotel's fault and didn't really bother us.

Lovely relaxing breakfasts with a varied menu and everything is brought to your table. Rooms and hotel spotless and comfortable, friendly helpful staff and good access to nearby sights and beaches at a reasonable price.

Stayed in August 2025

Room was fine, breakfast good ,staff very friendly and helpful. Parking was just across the road.

Stayed in August 2025

The shower was slightly basic and couldn't control temperature. But it didn't matter that much. Initially I was concerned about my window view being a power generator but it was shut down at around 22.00 and didn't keep me awake. These are minor points though.

The friendliest Hotel I've ever stayed in. Good old fashioned service and nothing too much trouble. Food in the restaurant excellent. Lovely breakfast service. A comfortable and cosy hotel. Rooms were clean and well maintained. Little extras like welcome pack and a card to say who had cleaned your room were nice touches. Ample tea and coffee msking facilities, hairdryer and fan in my room. Suitcase taken upstairs. Very impressed. I didn't want to leave and would stay there again. A very good budget hotel.

Stayed in August 2025

My room was very noisy with the kitchen extractor fan morning and evening plus vehicle and people traffic overnight. It would not be suitable for anyone with mobility issues as the old building means there are stairs everywhere.

Very central location although there’s not much left in the town centre but it’s easy to get out and about. Staff were very friendly and helpful. Food was good and very generous portions.

Stayed in August 2025

we did not have a room in the main hotel which was unfortunate.

The food was exceptional. A good choice of dishes on the menu for dinner and all delicious. Breakfast was served by staff and not self service which was great. The staff were very attentive.

Stayed in August 2025

Minor stuff in the room, the fire alarm

Staff, room (mostly), food, drinks, atmosphere.

Stayed in August 2025

Close to the church which chimes the time every quarter hour. Karaoke night quite noisy but finished at a reasonable time Cheap toilet paper.

Near to train station. Comfortable room. Friendly helpful staff.

Stayed in August 2025

All the staff were very friendly and the breakfast was very good.

Stayed in August 2025

We were put in Room 18 which was outside and adjacent to an area containing a table and benches. For the whole time we were there a drunken individual sat there using non stop profane language. It seems he had some connection with the hotel as he appeared inside at meal times. This experience detracted considerably from any enjoyment and the hotel management should move him on.

Very central and lots of room with good facilities.

Stayed in August 2025

Room was very small. We were not allowed to put beds together. Zero atmosphere at the pub. Advertised that things were happening in evenings etc music and Kareoke. This was non existent.

Staff and food were really good!

Stayed in August 2025

A gastro pub/ restaurant. Good choices menu, breakfast and meals.

Stayed in July 2025

Extractor fan right outside our window, staff inconsistent in attention e.g I asked for an extra pillow on booking - I didn't get it; we asked for a change of towels - we got one between the two of us; we ordered items at breakfast that did not arrive.

Very comfortable bed, good shower, good choice of breakfast. We enjoyed two evening meals in the hotel.

Stayed in August 2025

Nothing not to like.

Very friendly staff and a lovely atmosphere in the bar at night time.

Stayed in July 2025

Being picky but didn’t like the plastic table cloths on the tables. Gave the place an old folks home feeling upon entering the hotel.

It was very conveniently located a short uphill walk to the train and bus stations. The staff were wonderful and so friendly.

Stayed in July 2025

Lovely friendly people, good breakfast

Stayed in July 2025

A bit of noise from outside late in evening and some traffic noise early in the morning but not a serious problem.

Only there one night but all was good - friendly helpful staff, nice room and great breakfast with lots of choice. Also had dinner in the restaurant - the menu is extensive and the food good (and plentiful) at a good price.

Stayed in July 2025