TV poor quality unclear picture (visible lines shadowing screen) uncomfortably small double bed

Location

Stayed in August 2025

It was very dated and so hot inside the room. There was a not saying fans available but they just blow around warm air anyway.

It was in great location with convenient bar and restaurant

Stayed in August 2025

nothing

quiet

Stayed in July 2025

The WIFI was terrible it was that weak I couldn't even get on it .

Friendly welcoming staff.

Stayed in June 2025

Pillows were a bit thin and hard but that's a minor issue. Everything else was good

The staff were lovely and very helpful especially Luke on reception. Rooms was clean and large, comfortable bed. We got a late checkout the next day too which was super! '

Stayed in June 2025

Shower didn't work well. Either scalding or cold. Cooked breakfast was poor.

Comfortable large room. Good location. Good value

Stayed in June 2025

Room was very hot with no air-conditioning. All fittings in the bathroom were falling apart so they came off the wall when touched. Tiles above the bath were all wobbly and could come off at any point.

Location and friendly staff

Stayed in May 2025

One of our rooms was above what sounded like toilet hand driers which kept us awake

Rooms were clean and was very happy with them both

Stayed in May 2025

The room interior very tired, especially the bathroom.

Good location, great staff.

Stayed in May 2025

A few minor aesthetic issues in the toilet/bathroom. Restaurant was closed on the evening of our arrival but plenty of other restaurants closeby. Breakfast was good apart from the quality of bacon and sausage, which need upgrading.

All staff were friendly and accommodating. They were happy to change our room to a quieter and cooler room and provided a fan. Room was spacious and clean and having a separate wc to the bathroom works well.

Stayed in May 2025

It’s quite tired. Lots of bits need work and care to bring it up to modern hotel standards

The location is great. Virtually opposite the retail village

Stayed in May 2025

Nothing

Good parking in Street with private car park. Friendly helpful staff. Medium basic no-fuss place. Lovely double comfortable bed. Quiet

Stayed in May 2025

Just looking tired and worn in places

Location was good for our needs. Breakfast was good. Staff were positive and attentive.

Stayed in May 2025

The room was very warm, even with the windows open. The place needs some decorating

Good location, clean, good sized room

Stayed in May 2025

A bit dated, old and worn carpets in the halls. Elevator was broken. All deadbolts have been taken out of the doors for “fire safety reasons” which was super weird. Very dusty room and bathroom floor wasn’t clean. TV remote was broken.

Decently updated furnishings and in a fantastic location within walking distance of all sorts of shops and restaurants. It did the job.

Stayed in May 2025

Beds very uncomfortable and pillows too hard. Beds need updating with modern soft mattresses and there need to be feather pillow option

Stayed in April 2025

It was fine.

Stayed in March 2025

Reported the mattress to management as needing replacement, Which was duly done!

Stayed here many times before for convenience,. Excellent value, good location, clean rooms, very helpful & friendly staff. & large free car park.

Stayed in February 2025

No security latch on doors. No sink in separate toilet to wash hands, so you have to open doors etc to get to main bathroom to wash hands in sink. Meaning everyone else has done the same. Yuk! Very minor point- Toilet paper should be folded into a v not stuffed into the roll! Room doors need cleaning, carpets could be cleaner as not fresh smelling. Wallpaper lifting. One bedside light not working. No power or usb charging next to bed. Shower pressure and flow lacking and although thermostatic, seemed to fluctuate cold and hot. Bottom Bed sheets were uneven (protector not on properly) and not tucked in properly. All beds should be stripped down every time. Bedding irritated my asthma (I’m very sensitive to dust mites) Wasn’t offered any choice of how my eggs were done for breakfast - although what I had was ok. Comments are meant as informative for the hotel to improve, rather than an angry rant.

Location good, check in staff nice. Bathroom recently renovated and clean. Lift/elevator good as I have bad knees. Breakfast was ok. Thick white towels. Easy access to rooms via keycard.

Stayed in February 2025

The shower was a little tricky to adjust to the right temperature

All I wanted was a clean bed as I was visiting family so wasn’t looking for other facilities. I got this and the room was quite spacious. I had limited contact with staff but they were friendly and prepared at check-in

Stayed in February 2025

The corridor walls and skirtings are scuffed and need cleaning up, and the corridor carpets have threadbare patches. There is no fridge in the rooms, but I knew that in advance, it is non the less an inconvenience. There's a nice bar menu in the rooms and says to call down for room service - fine but there's no phone in the rooms. When a friend and myself wanted a meal the only menu we were told was available was a completely different set menu, which we accepted. The whole experience was very Fawlty Towers, being given a jug of milk before the main course saying our tea and coffee which we hadn't ordered, would be served in a minute. The menu had retro offerings such as fruit juice as a starter but we opted for mushrooms which were actually fantastic. The main meal reminded me of economy airline meal, lacking seasoning and just plonked on the plate with no finesse. The Veg were overcooked and not to my liking, the rest was OK but not fantastic. The bath tap fittings are full of limescale and leak. This meant I could not operate the collar that switched from bath to shower. A member of staff could do it but I coudnt. The taps leaked when switched on and I couldnt help feel this meant they used more water than was necessary in the shower and therefore the cost of using a vinegar spray to descale would have paid for itself. Despite what was said in the room manual, housekeeping wasnt done daily. On my first morning the tea and coffee tray was replenished but nothing else was done, bed not made and bins not emptied. (One of the bins really needed emptying too!)

I have stayed there a few times before, and whereas its far from perfect, I know what to expect. Its big attraction for me is that there is a lift as I dont handle stairs too well. However, it always has been a bit of a cross between Crossroads and Fawlty Towers. The good news is that the cobwebs on the light fittings in the Foyer that featured for at least a year were no longer there. Also since my last stay the chipped dark brown paintwork has become chipped grey paintwork. This is both a positive in so much its left some of the Crossroads feel behind where it belongs in the 70's or 80's and negative in so much as it needs touching up. Breakfast is adequate but not generous. The staff are generally helpful and courteous. The beds are comfortable.

Stayed in February 2025

The mixer tap shower took some taming!

A very pleasant hotel with a hint of glamour! My room was comfortable and well equipped, and very good value. It is in a great location at the end of the high street.

Stayed in December 2024

Breakfast

Our room was clean but tired and the lining of the curtains came away in bits. Breakfast was poor and the waiters where unhelpful one of them looked like a tramp

Stayed in November 2024

Location

Gave me and my husband twin room with single beds tv not working and remote not working tv screen lines down one side couldn't watch tv

Stayed in December 2024