Reviews of The Waterside 3 stars

Well done cleaning staff, the accommodation was lovely and clean. Chef - the meals were good. Reception and bar staff very nice. Plenty parking. Great leisure facility. Good touring base.

The establishment doesn't take CASH and you are only told this after making the booking. The vending machine for drinks etc was empty. The restaurant staff did their job well however they did not meet and greet "hello, good morning, good bye" was missing from their conversation - they just went straight to asking for a room number.

Quiet and clesn

Little difficult to get to room with heavy bags had to go up and down stairs

Location

The food was disgusting and the mattress and pillow were rock hard. I have stayed at the hotel a few times and it has really gone downhill

Lovely hotel. Room was spacious and although a bit dated was clean, great shower too

Extra charges for early check in and then again for use of pool. Additional £15 seemed steep.

Everything was good. I enjoyed the stay. Thank you.

Breakfast was good and hot with plenty choice. Evening meal was also very nice.

Just the location

The rooms and toilets were dirty and the toilets smelled we had to buy a air freshener just to get rid of the smell and there was no facilities for drinking water they kept cups in the toilet for water so we had to buy our own water. And the lights did not work. We left the hotel 2 nights before because of the bad quality.

It was good and filling, thank you

Can't think of anything

It had personal touches. The staff were very friendly and helpful. Quiet rooms. Facillities

It was very run down on outside and gardeens, car parks etc had not been mainrained like it had been closed and reopened

Very good value for money, friendly, helpful staff. Room to a good standard.

Annual stay. Love the laid back feel & spa facilities

It was a beautiful hotel, spotlessly clean and the woman on reception was very nice. The rooms have everything you would need including tea and coffee facilities, iron and ironing board and a fan. If I had one gripe it would be that you have to pay for the use of the pool. I've never had that before. I paid 99 pounds for a room only so at that price you'd expect to be able to use the facilities for free. It just seems a bit money grabbing to me. But other than that I can't fault the hotel at all.

Staff were friendly, room was comfy and clean, food was very good.

Didn't know we'd have to pay to use the pool, nor that we'd have to wait for a slot to get in. Had to entertain a 5 year old at reception for half an hour till we could get in, but the pool was very nice.

Room was very spacious and comfortable bed coffee machine tea biscuits extra

Nothing

Nothing

Staff,using bad language, smell in room,glass unit next to bed, bump my head,on the corner of the unit

Location was perfect nice and quiet

Nothing

Good experience but far too many expectations put on staff shoulders.

Better service but limited staff domestic amazing.

Excellent food

Room not made up during our short stay

I liked the location, the rooms were clean and spacious and there was a decent selection of alcohol in the bars.

The beds were very bouncy and not so comfortable, we were woken up early by men removing scaffolding from the building. No cash bar.