Nothing

Modern,chic and awesome layout

Stayed in August 2025

Flexible and kindness staff , excellent hospitality

Comfortable ,

Stayed in July 2025

Unique, central, great views

Stayed in August 2025

The staff were some of the least helpful people on the planet

Incredible location. Great sized rooms. Very clean.

Stayed in August 2025

The toilet and shower inside the room and close to the bed.

Everything!!!

Stayed in August 2025

Centrally located, facilities were 1st rate, and the staff went out of there way to make our stay the best

Stayed in August 2025

Staff

Location

Stayed in July 2025

Nothing

The location

Stayed in July 2025

The only negative thing was the cleanliness of the place. Housekeeping was genuinely terrible. They kept forgetting to replace towels, one day forgot to clean our room altogether. Stains on the curtains. Dust bunnies in the corners. Didnt look like they owned a hoover at all. After three nights didnt change our sheets. When we complained about the sheets not being changed the sheets were changed but this time had weird stains on them. Genuinely not what i would expect from the W.

The location was great. Staff exceptional as you would expect at the W. Very polite and happy to go out of their way to help. I told them it was my husband’s birthday and they gave us an upgrade and a bottle of proseco to celebrate. Property is stunning.

Stayed in July 2025

Nothing everything was amazing I didn't like that we had to leave

The hotel is exceptional our room was so big and thought of everything the hotel service was amazing we used the spa facilities which were amazing the staff were so friendly and welcoming an extra touch was added to our room we had foil 29 balloons as a surprise will definitely be back and recommend to anyone

Stayed in July 2025

I love a great hottub and did not blink twice about paying sixty pounds for a private tub, experience shower, and sauna. But the hot tub experience was poor - the tub was not jetted, just a few bubbles; the private room was very warm - the design should have included the ability to open a window; the experience shower was sold as “the pressure may be too much” and I guess compared to the weak shower in the suite we had it was stronger but it was certainly not a powerful shower. I canceled my other bookings for this experience.

Well located, good staff, clean, unique room layout, lots of complimentary treats

Stayed in July 2025

expensive

the location the staff

Stayed in July 2025

Nothing, all very good

Great location, lovely modern architecture bringing and facilities.

Stayed in July 2025

We weren’t able to access the outside roof lounges, they should make the glass longer to still be able to go out because Edinburgh we always be windy that’s why I haven’t given 10 out of 10, also as we got the Superior King with Balcony Suite Breakfast should be included.

Staff was amazing, the room was fantastic and clean

Stayed in June 2025

More cupboard space in the bedroom

Fabulous location and exciting contemporary architecture. Great views from the restaurant and bar which offers a well prepared global menu. Breakfast was a great menu based feast.

Stayed in June 2025

The restaurants and bars have the best views of the city! All staff were super friendly and professional. The gym was excellent.

Stayed in June 2025

Ok

Stayed in May 2025

Good Location and Amazing service by the staff.

Stayed in June 2025

Housekeeping wasn't consistent - some days my room was turned down, others it wasn't. Rooms not that thoroughly cleaned, lots of dust, glasses not cleaned, and towels left unfolded and on the side. I stayed for 6 nights and had a note saying my bedding would be changed after 3 nights but it wasn't. Bar staff in W rooftop were quite rude (it felt like I was an inconvenience to them to have to get me a pepsi). Bar manager behind the bar in W lounge was really loud and a bit rude to junior staff also behind the bar (told them he didnt want to hear them moaning and couldn't be dealing with them today) as I sat there. Not as 5* in the details as other 5* offerings I've stayed at.

The beds are really comfy and the rooms a nice size. Shower perfect. Doormen and reception staff really great, such a friendly welcome each day, gave me a drink on arrival and a water to take with me as I checked out. Staff in W lounge (lounge bit not bar bit) brilliant during the week. I was doing work daily and guy remembered my order each day and was lovely. New, modern hotel with interesting design. Spa amazing. The lifts are so cool. Perfect location. Rooftop views stunning.

Stayed in June 2025

Washroom style

Amazing rooms and hotel

Stayed in June 2025

Nothing

Modern

Stayed in May 2025

Questionable room layout for a deluxe option. The open-plan bathroom overlooks the bed, which lacks a headboard, and faces a floor-to-ceiling window. The curtains did not provide sufficient blackout, making it difficult to sleep well. The corridor was quite noisy at night, with frequent sounds of people walking, talking, and doors swinging.

Warm and attentive staff who truly resonated with the five-star hotel vibe. The location is excellent, very convenient for shopping and dining.

Stayed in June 2025

N/a

The location is the best! It's real close to the train station, attached to many shops & eateries. Beds are comfortable. Everyone was very nice. Everything is walkable from here. I had two rooms for one night, but I wished I had booked here for the first 4 nights before we left for a 3 day tour of the highlands. I had just paid for our hotel elsewhere & saw a good price for the W for those same nights for the same price. If I ever come back, I'll book the W.

Stayed in June 2025

Nothing - all good on this visit.

Very helpful staff. I was there for a stag weekend and arrived at 11am so room not ready, of course. But the staff were great - showed me a quiet bathroom where I could change and then took my bags to be delivered to my room later in the day. I got an upgrade which, sadly, I didn't get much benefit of as I was out partying all day. As promised, the staff phoned me later to tell me the room number I had been allocated so they could not have been more helpful.

Stayed in May 2025